United Airlines Customer Service Issues

I was gifted a United Airlines ticket by my family for Christmas. The ticket number is [redacted][redacted]. As a 74-year-old senior citizen, due to health issues and the pandemic, I have not been able to use the ticket yet. I was given a travel waiver with confirmation number DVK37L. My children advised me to contact United regarding options like an extension, refund, or gift card. With my health concerns resolved and the pandemic situation improving, I am looking forward to planning a trip for [redacted] using this ticket. Thank you.

I typically fly first class and appreciate the pre-board process. I've noticed that some passengers at the back of the plane are boarding in group 1, causing delays. I'm a silver customer aiming for gold status this year. It's frustrating to wait longer to reach my seat.

I recently traveled to Cabo San Lucas with confirmation number G264P4 at a cost of $[redacted]. Unfortunately, my return flight from Houston to Tampa on January 10 was canceled due to health reasons as I required medication. United rebooked me for the following day at 7:30 AM. Seeking an earlier option, they guided me to American Airlines with a layover in Dallas before reaching Tampa at 9:30 PM. United provided a hotel room due to the late connection and cold weather. I would appreciate a full refund of $[redacted] for the inconvenience. Thank you, D. Nevermann.

Our flight from Minneapolis to Denver got cancelled, causing us to miss our connecting flight to Kona, HI. We were rerouted the following day from MSP to Chicago to San Francisco to Kona. Unfortunately, on our last two flights, we were assigned separate middle seats instead of the aisle seat my husband requires for medical needs. As a result, we lost more than 28 hours of vacation time and a night at the Hilton timeshare, estimated at over $[redacted] in value. While we did receive hotel and meal vouchers for the first night in Minneapolis, they weren't for an equivalent standard hotel. We believe we should receive compensation for this ordeal and would like guidance on the next steps to take.