In a nutshell: If you recently flew with United Airlines and discovered that your checked bag was damaged, it's understandable why you're upset. The good news is that the airline has a process in place for handling these types of situations. Continue reading for information about what you should do if your bag was damaged while flying with United Airlines.
If you recently flew with United Airlines and discovered that your checked bag was damaged, it's understandable why you're upset. The good news is that the airline has a process in place for handling these types of situations. Continue reading for information about what you should do if your bag was damaged while flying with United Airlines.
Visit the United Airlines website.
Scroll down on the homepage until you find the United Airlines search feature. It's a white horizontal search box that says "Search united" and has a magnifying glass icon on its right.
Tap on the search box. Doing so will activate the search feature.
Type "Bag help" in the search box and press the return button on your phone's keyboard.
Scroll down on the search results page until you find the "Bag help" box. Click on the "Bag help" header when you find it. Doing so will take you to the "Bag help" page.
Scroll down until you find the line that says "Damaged bags." It has a down-pointing arrow to its right.
Click on "Damaged bags," which will expand the section.
Read the section about damaged bags. It provides important details about filing a report at the airport with the Baggage Service Office and what to do if you notice the damage after leaving the airport.
Once you notice that your bag has been damaged while flying with United Airlines, it's crucial to take fast action to start the process. File the report, ideally at the airport with the Baggage Service Office. Regardless of how you file the report, provide any photo evidence if possible. For example, if you took pre-flight pictures of your bag, supply them as proof of the damage.
If you need further assistance, please move on to the next step.
Reach out to United Airlines customer support if you have questions or need assistance with filing a damaged bag report with the company. They can provide answers or guide you through the process of filing the report. Take notes during the phone call. Write down the representative's name, the date and time you called, and what the outcome of the call was.
When you discover your bag was damaged while flying with United Airlines, don't delay the process of filing a damage report with the company. The sooner you start the process, the sooner you can determine what the next steps are and if it's possible to get a repair, replacement, or reimbursement.
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