What Do I Do If My United Airlines Flight Is Delayed?

Introduction

Is your United Airlines flight delayed? If you're already at the airport, speak to a gate agent or visit a kiosk to learn about your available options. If your flight is significantly delayed and you decide not to travel, you may be eligible for a refund. Depending on the cause and length of the delay, you may also qualify for meal vouchers or hotel accommodations. You can also check the app for updated flight information and available rebooking options. If you've received a notification that your United Airlines flight is delayed, continue reading to learn what to do next.

Check Your Flight Status

Before contacting United Airlines, we recommend checking your flight status for the latest updates. To do this, visit the United Airlines Flight Status page and enter your flight number, then select your departure date and airline. If you have the app, open it or sign in to your United Airlines account.

Check Flight Options

When your flight is delayed, United Airlines may offer alternative flights or allow you to keep your original reservation. If you wish to keep your scheduled flight, click Keep This Flight. Otherwise, select View Other Flights to check available alternatives. Depending on the cause of the delay, you may be able to rebook another flight at no additional cost.

Select an Alternative Flight

Review the available alternative flights. Check the flight details, including departure time, arrival time, and any connecting flights, to make sure the new schedule works for you. Then, click Select to choose your preferred option. Once you've chosen your preferred flight, click Confirm to proceed with the rebooking process.

Add a Standby Flight

United Airlines may also let you join the standby list for an earlier flight. To join the standby list, you'll need to sign up. If a seat becomes available and you're assigned to the earlier flight, United Airlines may notify you by text message. Your previously confirmed flight will remain booked while you're waiting for a standby seat.

Want to join the standby list? Click Add Standby Flight. Otherwise, select Not Interested to skip this option.

Confirm the Standby Flight

First, check the standby flight details to make sure they work with your schedule. If you wish to add it, click Confirm Standby Flight.

Check In to Your New Flight

If you're already at the airport, we suggest checking in to your confirmed flight. To check in, just click Check-In and follow the on-screen instructions. Otherwise, tap Revisit Flight Options to see the other alternative flights.

United Airlines may also give you an option to cancel your trip for a refund. If you wish to receive a refund, proceed to the next step.

Complete the Refund Request Form

Complete the form and provide your contact information so United Airlines can update you on the status of your refund request or contact you if additional documentation is needed. After completing the form, click Continue and follow the on-screen instructions to submit your request.

Conclusion

Did you keep your original flight or rebook a new one? If you have checked baggage and it arrives before you do, United Airlines staff may hold it for you until you arrive at your destination. Depending on the cause of the delay, United may also reimburse you for certain expenses incurred during the delay. Do you have further questions about what to do when your United Airlines flight is delayed? Contact Customer Support today.