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United Airlines Customer FAQ

Top Answers & How-to Guides

What is United Airlines's Phone Number?

The question we are asked most often is about how to talk to United Airlines customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

How Do I Request a Wheelchair or Special Assistance with United Airlines?

If you would like to have a wheelchair or special assistance with your flight on United Airlines, you simply need to request it when...
Ask any question you have about United Airlines customer service, get an answer now.

Recent United Airlines Customer Questions

i have a confirmed flight but no boarding pass how do i get one

You can get your boarding pass for United Airlines in several ways. The easiest way is to use United's online check-in or mobile app, which allows you to check-in and get your boarding pass 24 hours before your flight. You can print the boarding pass yourself or download it to your phone. If you're unable or prefer not to do this, you can also get your boarding pass at a United Airline's check-in desk or kiosk at the airport when you arrive for your flight.
Asked May 21, 2024 1:30 PM

On a international flight how many bags and carry on bags are included

For international flights with United Airlines, Economy passengers are typically allowed one carry-on bag and one personal item, such as a laptop bag, purse, or backpack. The carry-on item should not exceed 9 inches x 14 inches x 22 inches, including handles and wheels. The personal item should be smaller and fit under the seat in front of you. As for checked bags, the exact allowance depends on the specifics of your flight and the fare selected. Most fares allow for at least one checked bag, but this can vary. Additional fees apply for excess baggage and overweight or oversized pieces. Please refer to the ticket details or speak with a United Airlines representative for specific information.
Asked May 13, 2024 7:58 PM

I'm flying to Hawaii what are the rules for luggage

For United Airlines, you're allowed one carry-on bag and one personal item free of charge, such as a laptop bag, purse, or small backpack. Your carry-on bag should fit in the overhead bin and measure no more than 9 inches x 14 inches x 22 inches including handles and wheels. Your personal item should be able to fit underneath the seat in front of you with a maximum size of 9 inches x 10 inches x 17 inches. For checked baggage, size should not exceed 62 inches (length + width + height) and weight must be under 50 pounds for Economy Class. Baggage exceeding these limitations might incur additional fees. Please remember that baggage allowance can vary depending on your specific ticket details.
Asked May 6, 2024 12:29 PM

SKYCAP SERVICE AT LOGAN AIRPORT?

Yes, United Airlines offers skycap services at Boston Logan International Airport. Skycaps are specialized attendants who can assist with baggage check-in curbside. This service is usually available from early morning until late night, but it's always a good idea to arrive early to take advantage of it. Keep in mind that while this service can streamline your check-in process, it's also customary to tip your skycap for their help.
Asked Apr 27, 2024 12:36 PM

I would like to change dates for my flight to Austin, TX this summer.

United Airlines allows flight changes, though fees may apply based on the type of ticket you have. You can make these adjustments online. Log into your account, go to "My Trips", and find your booking. Select "Change flight" and follow the provided steps to alter your dates. Fees or price differences will be clearly explained before you confirm the changes. It's recommended to make these changes as soon as possible to ensure availability.
Asked Apr 22, 2024 7:16 PM

Help me with my United Airlines customer service issue

Refunds and Credits

Is There a Way to Get a Refund or Credit for Missing a United Airlines Flight Due to a Death in the Family?

If you can't make your United Airlines flight because of a death in the family, you're eligible for a refund even if you purchased...

How Do I Get My Money Back for a Baggage Fee That I Was Charged by United Airlines?

If you believe that you are owed a refund of a baggage fee charged by United Airlines, you may be able to get it. If you want a refund...

How Do I Get Compensated for Getting Bumped Off of My United Airlines Flight?

This article describes what you should do if you got bumped from a flight that you booked with United Airlines. The Department of Transportation's...

How Do I Get Compensated for My United Airlines Flight Being Delayed?

This article describes what you should do if you were on a delayed flight that was booked with united Airlines. United's delay compensation...

How Do I Get a Refund from United Airlines?

If you have booked a flight through United Airlines and want to get a refund, you can do so within 24 hours of booking if the scheduled...

What to Do If I Am Having Checked Baggage Issues with United Airlines

Most people would prefer it if they only had carry- on baggage while traveling. This is because it is very easy to keep track of such...

Gift Certificates

How Do I Redeem a United Airlines Gift Certificate?

If you have a United Airlines gift certificate, you need to learn how to redeem it if you want to use it to travel. There are separate...

Flight Issues

Is There a Way to Get Reimbursed for a Weather Delayed Flight with United Airlines?

If you had a United Airlines flight delayed by weather, you might be eligible for a refund or a partial refund of your ticket price....

How Do I Make a Special Request for My United Airlines Flight?

United Airlines takes pride in ensuring convenient and comfortable air travel for passengers with disabilities. You can contact the...

How Do I Get a Refund for an Inflight Charge from United Airlines?

United Airlines customers are liable to get refunds for services not delivered or there is an issue with the service. However, you...

What Do I Do If I Was Overcharged for My United Airlines Flight?

If you have been overcharged, contact United Airlines customer support. The reversal process is faster if you are a United Airlines...

What Do I Do If My United Airlines Flight Was Cancelled?

Your United Airlines flight can be cancelled due to unforeseen circumstances like bad weather or technical problems. The airline will...

What Do I Do If I Missed My Connecting Flight on United Airlines?

This article discusses what to do if you missed a connection on a flight you booked with United Airlines. A description of how to get...

What Do I Do If My United Airlines Flight Is Delayed?

United Airlines has stayed ahead of its competitors in the air transport business by promptly providing quality services and addressing...

How Do I Inquire About a Flight with United Airlines?

Do you need to find extra details about your flight with United Airlines? It is easy to inquire about them with these helpful tips....

Baggage

What Is the United Airlines Baggage Allowance?

Traveling can be a headache if you are not familiar with the baggage policy of the airline you are flying with. United Airlines has...

How Do I File a Lost Baggage Claim with United Airlines?

If you lose your baggage while on a United Airlines flight, you can file a claim with the airline and they will help you find your...

What Do I Do If I Was Bumped Off of My United Airlines Flight?

United Airlines, considered the third-largest airline in the world, is a major international airline that operates routes across the...

How Do I Find Out What My United Mileage Plus Number Is?

To find your United Mileage Plus number, first, go to the United.com website. Click the "Sign In" link and look at the options displayed....

What Do I Do If My Baggage Was Damaged with United Airlines?

Passengers with damaged baggage when flying with United Airline can claim liability. First, report the matter to baggage service office...

Miles and Rewards

How Do I Transfer or Give United Airlines Miles to Someone?

Transferring United Airline miles to another miles member is simple and easy, however, it can cost a lot when factoring in the charges....

How Do I Start Earning Frequent Flyer Miles with United Airlines?

Earning frequent flyer miles with United Airlines is easy as long as you use the tips given below. You can contact United Airlines...

How Do I Redeem My Frequent Flyer Miles for a Flight with United Airlines?

Nowadays with all of the different airline credit cards and online promotions, airlines miles can accumulate rather quickly. Did you...

Reservation Management

How Do I Check the Status of an Existing United Airlines Reservation?

United Airlines has made checking the status of a flight simple and easy by offering three convenient methods to do this. You can check...

How Do I Fix an Error on My Booking with United Airlines?

As a customer, you can fix errors on your flight booking with United Airlines if you move quickly. Always confirm the details on your...

How Do I Cancel My United Airlines Flight and Get a Refund or Credit?

You can cancel your flight with United airlines subject to certain terms and conditions. you should read the airline's refund policy...

How Do I Add My Ktin to My Ticket on United Airlines?

The TSA has a program called TSA Precheck. It allows travelers expedited security screenings at airports when flying. If the TSA approves...

How Do I Upgrade to Business or First Class on United Airlines?

You can make upgrades to your existing ticket by calling United Airlines directly and giving your ticket information to a representative....

How Do I Change My Seat on United Airlines ?

To change your seat with United Airlines, you must locate your trip on their website and enter your confirmation code and last name....

How Do I Find My Confirmation Code for My United Airlines Reservation or Flight?

If you'd like to find your confirmation code for your United Airlines flight or reservation, begin by going to the United Airlines...

How Do I Change My United Airlines Flight?

You can change a fight with United Airlines if you have to subject to certain conditions. your flight needs to be eligible to change...

How Do I Change My Flight with United Airlines?

Do you wish to change your flight reservations with United Airlines? Follow these helpful tips.

How Do I Request a Wheelchair or Special Assistance with United Airlines?

If you would like to have a wheelchair or special assistance with your flight on United Airlines, you simply need to request it when...

Booking Flights

How Do I Book a Flight with United Airlines?

You can book a flight with United Airlines as long as they fly to and from your country. You should ensure you read United Airlines...
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