American Airlines Customer FAQ

If you are going to be traveling on an American Airlines flight, you should learn about the company's baggage restrictions and allowances. There are rules for the size and weight of both checked and carry-on bags. Different baggage fees apply, depending on the destination of the flight and the class of the ticket.

There is a link to the most up-to-date contact information right here on this page that you are viewing. Please use that to reach out for assistance with recovering your frequent flyer number.

To retrieve your American Airlines frequent flyer number, you can check the American Airlines mobile app, your account on the American Airlines website, or refer to any past email confirmations or membership cards you may have received. If you are unable to find it through these methods, please look for the most up-to-date contact information right here on this page to reach out to American Airlines directly for assistance.

You can't bring water in a reusable container through security, as liquids over 3.4 ounces are prohibited. However, once you're past security, you can fill your reusable container at water fountains or stations in the airport.

If you do not know your voucher pin, you'll need to retrieve the information through your account or paperwork associated with the voucher. Check your email or any communications you received regarding the voucher, as the pin is often included there. If you're still unable to locate it, refer to the instructions provided with the voucher for how to recover the pin.