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American Airlines Customer FAQ

Top Answers & How-to Guides

What is American Airlines's Phone Number?

The question we are asked most often is about how to talk to American Airlines customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

What is American Airlines' policy on traveling with pets other than dogs?

American Airlines allows only cats and dogs in the cabin or cargo hold, excluding other pets such as birds, reptiles, and rodents....
Ask any question you have about American Airlines customer service, get an answer now.

Recent American Airlines Customer Questions

How do I add my KTN # to my boarding pass

To add your Known Traveler Number (KTN) to your boarding pass, log in to your American Airlines account, go to "Your account," and update your traveler information with your KTN. You can also add it during the booking process or by updating an existing reservation in the "Manage trips/Check-in" section on the American Airlines website. Ensure your KTN is added before check-in.
Asked Aug 11, 2024 6:00 AM

How do I contact someone about delayed luggage

There is a link to the most up-to-date contact information right here on this page that you are viewing.
Asked Jul 24, 2024 6:49 PM

What is the largest bag I can travel with Internationally?

For international travel, the maximum dimensions for checked baggage allowed by American Airlines are 62 inches (158 cm) in total dimensions (length + width + height). The maximum weight is typically 50 pounds (23 kg) for economy class, and 70 pounds (32 kg) for business or first-class.
Asked Jul 13, 2024 1:19 AM

Is there a charge to make a reservation over the phone with an agent?

Yes, American Airlines does charge a service fee for reservations made or changed through a customer service agent over the phone. This is in addition to any potential charges associated with the reservation itself. Utilizing online services for reservations is a good way to avoid this additional fee.
Asked Jun 4, 2024 11:33 PM

i have changed my email and have forgotten my aadvantage number

If you have changed your email and forgotten your AAdvantage number, American Airlines can still assist you. They hold the ability to look up your AAdvantage account using your personal information. With proper authentication, they can update your email address in their system and help you recover your AAdvantage number. Start the process by reaching out to them directly through the contact information link on this page. They'll walk you through the necessary steps to resolve your issue. Remember that you'll need to verify your identity for account security.
Asked May 18, 2024 12:17 PM

Help me with my American Airlines customer service issue

Traveling with Pets

Can I Bring My Dog or Service Animal on My American Airlines Flight?

If you have a service dog or other emotional support animals, you can take them with you on your American Airlines flight. The airline...

Can I bring a stroller or car seat on my American Airlines flight?

Yes, you can bring a stroller or car seat on your American Airlines flight. American Airlines allows passengers to check one stroller...

What is American Airlines' policy on traveling with pets other than dogs?

American Airlines allows only cats and dogs in the cabin or cargo hold, excluding other pets such as birds, reptiles, and rodents....

Frequent Flyer Program

How Do I Find My American Airlines Frequent Flyer Number?

The rush of a new vacation booking can be made better knowing that you're a member of American Airlines' frequent flyer program. You'll...

How Do I Start Earning Frequent Flyer Miles with American Airlines?

This easy-to-follow guide outlines how to start earning American Airlines frequent flyer air miles. If you often fly with American...

How Do I Redeem My Frequent Flyer Miles for a Flight with American Airlines?

This article explains how American Airlines customers can use their frequent flyer miles. If you collect American Airlines miles but...

Baggage

What Are the American Airlines Baggage Restrictions or Allowances?

If you are going to be traveling on an American Airlines flight, you should learn about the company's baggage restrictions and allowances....

How Much Does It Cost to Check a Bag on American Airlines?

American Airlines has restrictions on the number of bags every passenger can bring along. However, it is possible to bring along extra...

What Do I Do If My Baggage Was Damaged with American Airlines?

This article describes what you should do if you believe that American Airlines damaged your baggage. The airline's damaged baggage...

How Do I Add My Ktin to My Ticket on American Airlines?

The Known Traveler Number can save you a lot of time at the airport. Adding it to your airport ticket shouldn't cause you a headache,...

How Do I File a Lost Baggage Claim with American Airlines?

This article outlines what you should do if your baggage has been lost or delayed on an American Airlines flight. If you have recently...

How Do I Get a Refund on an Overcharged Baggage Fee from American Airlines?

There are times when you may be overcharged for your baggage when traveling with American Airlines or any airline. If you want to get...

What is American Airlines' policy on carry-on baggage?

American Airlines allows passengers to bring one personal item and one carry-on bag onboard. The personal item can be a purse, briefcase,...

Online Booking

What Do I Do If My Bag Is Lost on My American Airlines Flight?

Learning that your bags are delayed while traveling is a stressful experience. American Airlines is one company that seeks to make...

How Do I Fix an Error on My Booking with American Airlines?

This article describes what you need to do if you made a booking error and have to change your trip on American Airlines to fix it....

Flight Assistance

What Do I Do If I Was Bumped Off of My American Airlines Flight?

If you have been bumped off of your American Airlines flight, you are eligible for compensation. Your compensation may be in the form...

How Do I Get Compensated for My American Airlines Flight Being Delayed?

If you are seeking compensation for your American Airlines flight delays, the customer service team may help you. You might receive...

What Do I Do If My American Airlines Flight Is Delayed?

American Airlines is one of the largest airlines in the world so flight delays should be expected. If your flight is delayed, the airline...

What Do I Do If I Missed My Connecting Flight on American Airlines?

You can miss a connecting flight on American Airlines for two reasons: your fault or the airline's. If it is the airline's fault, you...

What Do I Do If My American Airlines Flight Was Cancelled?

This article discusses what to do if your American Airlines flight gets cancelled. American Airlines's cancellation policy is described,...

What happens if my flight is cancelled American Airlines?

When an American Airlines flight is canceled or delayed, passengers can rebook the next available flight using a kiosk, online, or...

Reservations

How Do I Cancel My American Airlines Flight and Get a Refund or Credit?

This article discusses what you should do if you have to cancel your trip on American Airlines and want to get credit for the ticket...

How Do I Change My American Airlines Flight?

This easy to follow guide outlines how American Airlines customers can make changes to their flights. If you have an upcoming flight...

How Do I Book a Flight with American Airlines?

This guide shows American Airlines customers how to book flights online and on the phone. If you would like to book an American Airlines...

How Do I Update an Existing Reservation with American Airlines?

If you have recently made a booking with American Airlines, you can easily modify your reservation with these helpful tips.

Customer Service

How Do I Get Compensated for Getting Bumped Off of My American Airlines Flight?

Airlines overbook flights due to the people who miss them. You can be bumped off a flight voluntarily or involuntarily. If you cannot...

How Do I Get a Refund for an Inflight Charge from American Airlines?

You can seek help to get a refund for an inflight charge from American Airlines through the methods outlined above. However, you may...

What Do I Do If I Was Overcharged for My American Airlines Flight?

Some travelers rarely realize when an overcharge has occurred in their accounts. However, American Airlines works proactively to ensure...

How do I make a complaint to American Airlines?

Every now and then you have a troublesome flight. The best thing you can do is try for some compensation from the airline. Here's how...

Accessibility

How Do I Request Wheelchair Access for My American Airlines Flight?

If you have a disability or simply want mobility assistance, you can request for a wheelchair from American Airlines. You should first...

Seat Selection

How Do I Upgrade to Business or First Class on American Airlines?

With all of its amenities, flying business or first-class always provides an entirely different experience to passengers. Upgrading...

How Do I Change My Seat on American Airlines ?

Changing your airplane seat may be a daunting task, but it shouldn't be a problem altogether. GetHuman helps to link travelers to the...

TSA Regulations

What are the TSA travel restrictions for American Airlines?

The Transportation Security Administration (TSA) sets the travel restrictions for all airlines, including American Airlines. The specific...

Food on Board

Can I bring my own food on board American Airlines?

Yes, you are allowed to bring your own food on board American Airlines. However, there are a few guidelines you need to follow. You...

Aircraft Policies

What is American Airlines' policy on traveling with firearms or ammunition?

American Airlines' policy on traveling with firearms or ammunition is as follows: Firearms and ammunition are allowed in checked baggage...

In-Flight Services

Can I use my electronic devices during the flight on American Airlines?

Yes, passengers are allowed to use their electronic devices during the flight on American Airlines. However, there are certain restrictions...

What are the options for in-flight entertainment on American Airlines?

American Airlines offers diverse in-flight entertainment options to keep passengers entertained throughout their journey. With their...
We look to the American Airlines issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
American Airlines issues reported to GetHuman
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