How Do I Get a Refund for an Inflight Charge from American Airlines?

Introduction

Were you charged incorrectly for inflight food and beverages, Wi-Fi, or entertainment services? Or were you unable to use these services because your flight was canceled or disrupted? You can contact American Airlines and receive a refund for these charges. The refunded amount is usually sent to the original payment method. To help process your request, you'll need the ticket number, receipt number, and other proof of purchase. You may also need to provide a screenshot of the charge. Continue reading for step-by-step instructions on how to submit a refund request for an inflight charge with American Airlines.

Send a Refund Request

You can use this form to request a refund for an inflight charge from American Airlines. To get started, enter your last name and ticket number. Then, click Continue. Follow the on-screen instructions to submit your refund request successfully. Please note that American Airlines may contact you and request supporting documentation, such as receipts or your monthly statement.

If you need the receipt numbers for these inflight charges, proceed to the next step.

Find Your Receipts

If you need a receipt for your inflight purchase, such as food and beverage or WiFi, complete the online receipt request form and enter your last name and the required payment card information. Be sure to verify that you entered the right four digits of your credit card before clicking Continue. Please note that inflight purchase receipts are available approximately 72 hours after your flight and will remain accessible for up to six months.

Check the Refund Status

Did you already send a refund request? You can check its status online. Just fill out the form by entering your ticket number and last name. Then, click Search.

If you used your miles to pay for your inflight purchase, please contact the AAdvantage customer service instead for the refund.

Do you need help understanding your refund? You contact American Airlines about this. To contact the airlines about your refund issue, proceed to the next step.

Contact the Refunds Department

To submit your request, simply fill out this form completely and click Submit. Be sure to enter a valid email address, so American Airlines can get back in touch with you.

If you're an AAdvantage member and were eligible for complimentary inflight Wi-Fi but were charged for the service, you may be able to request a refund. In this situation, contact American Airlines or the inflight Wi-Fi provider as soon as possible to report the charge. You may be asked to submit a refund request form and provide details about your flight and purchase. Feel free to also contact the WiFi Customer Service by phone or via chat. Make sure you have your ticket or receipt number to speed up the process.

Conclusion

Have you already submitted a refund request for the American Airlines inflight charge? Before doing so, review your credit card statement to confirm that the charge was incorrect or unauthorized. Once you've verified the charge, complete the refund request form and submit it to the airlines. To help process your request, American Airlines may ask you to provide supporting documentation. Be sure to keep copies of any documents you submit and monitor your email for updates regarding the status of your request. Do you have additional questions about requesting a refund for an inflight charge? Contact Customer Support today.