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How Do I Get a Refund for an Inflight Charge from American Airlines?

Jeff Whelpley is the editor / author responsible for this content.
Jul 9, 2020

American Airlines is among the largest airlines in the world in terms of fleet size, scheduled customers carried, and revenue passenger miles. The airline and its regional partner, American Eagle, offer an average of about 6,700 flights daily to 350 destinations in 50 countries.

It presents customers with several inflight products and services, including preferred seats, main cabin extra, priority boarding, extended hold, paid upgrade, and five-star service at select airports.

However, some optional products and services tickets are not refundable. Customers make inflight purchases to make their trip more comfortable, thus enhancing their flight experience. If, for some reason, you're not able to access the aforementioned inflight products or services, do not worry. Here's how you can get a refund for an inflight charge from American Airlines.

Ensure that you have all the required documentation and information for a prompt refund, including:

  • Valid ticket or optional products and services receipt
  • Ticket number for electronic tickets
  • Brief written explanation
  • Your name, address, and telephone number(s)

How do I get a refund for an inflight charge from American Airlines?

  • Visit the American Airlines website (aa.com)
  • From the homepage, click on the ''Login tab" located at the top menu bar
  • Enter your username and password. If you're an AAdvantage member, the airline's loyalty program, you can use your AAdvantage number in place of a username followed by the password
  • Submit your login details by clicking on the ''Login tab" at the bottom of the login page
  • From your logged in area, click on 'Your trips / Check-in' tab
  • Enter your first and last name as well as confirmation code or record locator. The system is included in your boarding pass and confirmation email.
  • After submitting your details, the airline will send a confirmation message, acknowledging the receipt of your refund request.

To view and print your receipts from inflight purchases, you should complete the online receipts form by providing the following:

  • Last name
  • Last four digits of Credit card
  • Starting and ending date range. Use the date format (mm/dd/yyyy) to make date entries. Alternatively, open the calendar provided in the entry box and use the control and arrow keys to navigate.
  • Confirm that you've entered the correct details and submit them by clicking on the 'Go' tab.

American Airlines processes transactions regarding your request for a receipt for inflight purchases, tickets, and fees, starting 72 hours after your flight up to nine months. It refunds eligible optional products and services, including inflight purchases made with credit cards, within seven business days of receipt of your refund information. If you made your inflight purchases using cash or check, you'd be refunded within 20 business days.

Alternative method

You can also contact the Reservations Department via the American Airlines customer service team or message the airline's staff directly through the American app. If you're an AAdvantage member, you could connect directly with a team member via the app's live chat feature. You can also get 24/7 virtual help.

To start using chat:

  • Download and log in to the latest version of the app
  • Navigate to the 'Contact American' page
  • Click the 'Chat with us' link

Further questions?

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Jeff truly believes that all customers deserve good service. He’s been building tools, inventing phone tree hacks and helping customers since before his days at GetHuman. He's also a Google GDE and involved in the Angular community.

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