How Do I Get Compensated for My American Airlines Flight Being Delayed?
If you are seeking compensation for your American Airlines flight delays, the customer service team may help you. You might receive compensation if the delay for your flight caused you to arrive at your destination more than three hours later than the expected ETA. You may contact the customer service agents on the phone, Facebook, Twitter, or the help desk.
How Do I Get Compensated for My American Airlines Flight Being Delayed?
If your American Airlines flight was delayed, you may be eligible for compensation. Being the largest airline in the world, American Airlines has lots of aircrafts and delays are common. If you are looking for compensation for your delayed or canceled flight, seek support from the customer service agents,
Are You Eligible for Compensation
According to the EU 261/2004, passengers should receive compensation if their flights are delayed. You should get compensation if:
- Your American Airlines flight got to its destination over three hours after the ETA
- Your flight was canceled without prior notice of at least 14 days
You are only eligible for compensation if your flight was delayed or canceled due to factors that are within the control of American Airlines. You cannot receive compensation for extraordinary circumstances such as poor weather conditions, political instability, and union strikes.
You will receive a delay compensation from American Airlines in the event of:
- Overbooking
If your flight booking was denied due to overbooking, you may claim compensation.
- Flight Delay
American Airlines will compensate you if their flight delays caused you to be late by over three hours after ETA.
- Flight Cancellation
You are eligible for compensation if your flight was canceled without prior notice of at least 14 days before the date of departure.
- Missed Connecting Flight
You may receive compensation if you missed a connecting flight due to delays in one of the legs, and you got to your destination over three hours late.
Your claim for compensation can remain valid for up to six years. The amount of compensation you receive varies depending on the intended distance of your flight. For short-distance flights (less than 1500km), your compensation may be about €250. For distances between 1500km and 3500km, your compensation may be €400. You may receive €600 compensation for long-distance flight delays.
American Airlines complies with European regulations even though it is not a European airline. EC 261 regulations protect the customers in case of delays or cancelations.
Contacting the Support Team
There are plenty of ways to contact American Airlines if you have any questions about your compensation. The best way to contact American Airlines is on the phone. Phone support is the best support alternative since you get to speak directly with an agent. Speak to them about the nature of your problem and the type of help you wish to receive. You may have to call several times before getting the support you need.
Consider seeking support on Facebook/Messenger if you don't necessarily want to speak with an agent. It gives you the chance to seek help in public or private, depending on your needs.
Twitter may be a good support alternative if you don't mind seeking support in public. You can get the opinions of other American Airlines customers as well.
If the customer service agents cannot help you on Twitter or Facebook, they may suggest that you contact them on the phone.
The American Airlines help desk is a great support option as well. Consider reading through the help pages before speaking directly with the support agents. It covers plenty of issue-specific topics and suggestions that may help.
Further questions?
Solutions to similar problems
Why does GetHuman Write How-to Guides for American Airlines Problems?
GetHuman has been working for over 10 years on sourcing information about big organizations like American Airlines in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How Do I Get Compensated for My American Airlines Flight Being Delayed? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.