What Do I Do If My American Airlines Flight Was Cancelled?

Introduction

Having a flight canceled on you can be both disruptive and upsetting. Especially if it happens on a middle leg of a multi-flight journey. If your American Airlines flight was canceled, you need to know what your options are, and take action as soon as possible. You have multiple options in case of cancellation.

What You'll Need

Don't trust anything a chatbot says to you about what your options are or what you need to do next. A chatbot is no substitute for a human being, and you need the most accurate information you can get. Talk to a real person before making any decisions.If you are at the airport when you find out about the cancellation, you need to get to the American Airlines desk as soon as possible. New flights and such are given out on a first-come, first-served basis.The refund will be made to the same payment method you used to pay for the flight originally.You can also get a refund or rebooking for delays of 3 or more hours for domestic flights and 4 or more hours for international flights.

The first thing to do is to go up to an American Airlines desk and talk to the representative there.

If your flight was canceled, the representative should offer you three choices. One is to have them book you on a later flight, or on a flight with a competitor airline. The second choice is to decide not to rebook, and to get a full refund instead. The final choice is getting a travel credit instead of a refund. This travel credit will be good for 5 years.
If you are not already at the airport, skip to step 3.
If you choose the refund, do not proceed with additional steps.

If you want to continue on with your trip but there are no flights until the next day, ask the American Airlines representative if they can give you food and hotel vouchers.

If the cancellation was made for matters within American Airlines' control, the airline will provide such vouchers as needed. It may even give them out in cases of cancellation due to bad weather.
Skip to step 4.

Call an American Airlines customer service representative.

American Airlines customer service
The representative should offer you a booking on another flight, a refund, or a travel credit.
If you do not choose the refund, continue on with the next step.

Go to the American Airlines home page.

American Airlines home page

Click on the "Log in" button in the navigation bar at the top of the page to log in to your American Airlines account.

Go to the American Airlines trip finder page.

American Airlines trip finder page

Enter your last name and confirmation code in the text fields provided.

Select your date of birth from the drop down menus.

Click the "Find your trip" button.

Take a look at the new itinerary the company has selected for you and make sure that it meets with your approval.

You can also use the American Airlines trip finder page to locate your travel credit, if you chose to get a travel credit instead of a rebooking or refund.

Conclusion

If you need any assistance, call an American Airlines customer service representative. The customer service call center is open 24 hours a day, 7 days a week.