What happens if my flight is cancelled American Airlines?

In a nutshell: When an American Airlines flight is canceled or delayed, passengers can rebook the next available flight using a kiosk, online, or through the app. At the airport

Jeff Whelpley is the editor / author responsible for this content.
May 10, 2024

Introduction

When an American Airlines flight is canceled or a delay causes you to miss a connection flight, the next step is to rebook the next available flight. You can do this in three ways: by visiting a kiosk, rebooking online or via the app. We'll discuss the steps in this guide.

Visit an American Airlines Kiosk

If you're already at the airport when the flight was canceled, use a kiosk to rebook the next available flight. You'll need your confirmation code or the boarding pass to view the updated trip details. If you prefer to rebook another flight, talk to the customer service representative about switching your flight. You can print a new boarding pass for your rebooked flight at the kiosk.

American Airlines customers can also rebook their flights via the app or the website at aa.com. We'll discuss them in the succeeding steps.

Open the American Airlines App

Make sure you're logged in to your account.

Tap on the Banner on the Home Screen

Review Your Trip

You don't have to rebook another flight if you're okay with the updated details. Otherwise, select a new flight.

What happens if my flight is cancelled American Airlines? (Step 4)

Tap Check in to Get a New Boarding Pass

Don't forget to set up your push notifications to get updates on your flight, as well as boarding reminders.

What happens if my flight is cancelled American Airlines? (Step 5)

Find Your Trip Using the Website

Use this link: https://www.aa.com/reservation/view/find-your-reservation

Enter your last name and confirmation code to find your reservation. You can also use the ticket number. Under Your Trips, accept the selected flight or feel free to choose a new flight. Just follow the on-screen instructions on how to rebook another flight.

What happens if my flight is cancelled American Airlines? (Step 6)

Conclusion

If you still have other concerns about your American Airlines flight, read their frequently asked questions for more information. Use this link: https://www.aa.com/i18n/customer-service/faqs/faqs.jsp

The FAQs include information about reservations, tickets, travel information, special assistance, etc. If you still have other concerns, please don't hesitate to get in touch with Customer Support.

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Jeff truly believes that all customers deserve good service. He’s been building tools, inventing phone tree hacks and helping customers since before his days at GetHuman. He's also a Google GDE and involved in the Angular community.
What happens if my flight is cancelled American Airlines?

Why does GetHuman Write How-to Guides for American Airlines Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like American Airlines in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our What happens if my flight is cancelled American Airlines? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.

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