American Airlines Customer Service Issues

I have two concerns that I'd like to address: 1. During my trip with Road Scholar, my flight (AA [redacted]) from DFW to Beijing on October 11, [redacted], had a mechanical issue causing a forced landing in Calgary, Canada, resulting in a day and a half delay. I am requesting written confirmation of this incident, including the documented timeframe of the delay. 2. I am seeking compensation in the form of another airline ticket for the inconvenience, anxiety, and delay experienced. I chose AA specifically for a direct 13-hour flight, which ended up being longer due to the delay. I am often disappointed by the service quality and care provided by American Airlines and hope for some consideration and goodwill gesture in this situation. I am eager to discuss these matters with a representative from American Airlines. - Elizabeth L. [redacted]

My flight number [redacted] did not leave on time and had to return to the terminal for maintenance, causing me to miss my connecting flight in Charlotte (CLT). I had to reschedule my departure for tomorrow at the same time, but my expenses have increased significantly. I had to spend an extra $40.00 for additional transportation to and from the airport, $16.00 to go home, and an additional $24.00 to return tomorrow. The hotel cost me $89.00 plus tax for the missed night, and the car company charged $25.00 for the missed day. Furthermore, I lost a whole day of my vacation and am unsure about the whereabouts of my luggage since American Airlines wouldn't allow me to take it with me. I am seeking assistance with these issues. Additionally, I paid extra for an upgraded seat which is no longer available to me. Sincerely, Harry Booth

I flew from Jacksonville, Florida, to Chicago, Illinois, but unfortunately, my bag did not make it onto the plane with me. I am currently at Chicago O'Hare Airport waiting for it. They mentioned there is another flight, but after checking, my bag hasn't been scanned for boarding yet. The bag is a maroon rolling bag with the tag number AA829829. The corresponding file number is ORDAA[redacted]0 under the name Lori Isacco. I have urgent medication in that bag, and I am trying to catch an Amtrak train at 4 p.m., which is an hour away by Subway. I am willing to wait here at the airport, hoping my bag will make it on the 1 p.m. flight, so I can retrieve it in time to reach the train station.

When I bought tickets for Thanksgiving and Christmas, I opted for the cheaper ones knowing there were restrictions, but I didn't realize we might not be seated together. As a [redacted]% disabled Vietnam veteran, my wife is usually my caregiver, but due to her recent seizures, I've had to step into that role. Given the circumstances, I made sure to purchase premium seats for our November trip to guarantee we would be seated together. I prefer to plan ahead and avoid last-minute stress, especially considering the situation. Travel details: Passengers: J. and J. Moore Flight: American Airlines [redacted] Sun, Dec 23 San Antonio SAT - Phoenix PHX 6:25 AM - 7:49 AM American Airlines [redacted] Phoenix PHX - San Antonio SAT Sun, Dec 23, 8:35 AM American Airlines [redacted] San Antonio SAN - Phoenix PHX Dec 28, 4:40 PM American Airlines [redacted] Phoenix PHX - San Antonio SAT Dec 28, 7:45 PM

When I booked my Thanksgiving and Christmas flights, I selected basic fares and was aware of the restrictions, but didn't realize we might not be seated together. As a [redacted]% Disabled Vietnam Veteran, my wife used to be my caregiver until she started having seizures in January [redacted]. I manage well under pressure and have a calming effect on those around me, so it's crucial for us to sit together. I bought Premium seats for Thanksgiving to ensure we could sit together. Would American Airlines allow us to have adjacent seats? Thank you for your help. Flight Information: John Moore, DOB 12/28/[redacted] Jan Moore, DOB 1/1/[redacted] Passenger(s): MOOREJR/JOHN B, MOORE/JAN Travelocity Itinerary Number: [redacted][redacted] American Airlines Confirmation Code: PGIIUT San Antonio to Phoenix Flight Change Details: Sunday, December 23, [redacted] at 6:10 AM American Airlines Flight Number: AA2053 From: San Antonio, TX (SAT-San Antonio Intl.) To: Phoenix, AZ (PHX-Sky Harbor Intl.) Phoenix to San Diego Flight Change Details: Sunday, December 23, [redacted] at 8:37 AM American Airlines Flight Number: AA0438 From: Phoenix, AZ (PHX-Sky Harbor Intl.) To: San Diego, CA (SAN-San Diego Intl.) San Diego to Phoenix Flight Change Details: Friday, December 28, [redacted] at 4:37 PM American Airlines Flight Number: AA1514 From: San Diego, CA (SAN-San Diego Intl.) To: Phoenix, AZ (PHX-Sky Harbor Intl.) Phoenix to San Antonio Flight Change Details: Friday, December 28, [redacted] at 7:51 PM American Airlines Flight Number: AA0450 From: Phoenix, AZ (PHX-Sky Harbor Intl.) To: San Antonio, TX (SAT-San Antonio Intl.)

We flew from JFK to ELH Bahamas yesterday, but our flight arrival in Miami was delayed. Consequently, we missed our connecting flight at 12:15. Despite being assured that the gate agents knew of the delay, we found the gate closed when we arrived at 12:05. Upon contacting customer service, we were directed to rebooking and informed that there were no available seats until the 23rd. We are requesting a refund for the flights of D. Rafailova and E. Schwartz, as we had to pay for accommodations out of pocket. Please cancel the standby requests and refund the flights and baggage fees. Thank you.

On December 13th, Vincent Crawford was traveling from Philadelphia to Fort Myers, Florida for a 2 pm flight. He had purchased extra legroom as he is disabled and uses a walker. The flight was rescheduled to 7:10 pm without notification, causing inconvenience. Vincent will be flying first class back on January 4th at 7 am. The guardians and parents are requesting a refund for the lack of extra legroom. Upon arrival in Fort Myers, Vincent experienced discomfort. The hope is that the airline can address the issue of the delayed flight and offer a discount on first-class tickets for future travels. Patricia Connelly, Director of Arc Gloucester group home, can be reached at [redacted].

I bought a round-trip ticket from AA for a flight from LAX to PVG on 12/21/[redacted], arriving at the airport 1 hour and 8 mins early. However, I was told by a worker that I was too late and needed to reschedule. After waiting for over an hour in line, I missed another flight and had to purchase a ticket from another airline. Despite arriving 1 hour and 8 mins early on this second attempt, I was still denied check-in for being "late." The line was long and slow-moving, causing me to miss another opportunity. I have been informed that my ticket is nonrefundable, but I would like a refund as I missed my first flight and will be unable to use the return trip.

I bought a round-trip ticket from AA for a flight from LAX to PVG on 12/21/[redacted]. Despite arriving at the airport 1 hour and 8 minutes before departure, I was told it was too late to check in. After waiting for over an hour in line, I missed my flight and had to purchase a new ticket from another airline. Despite arriving with ample time, I was still not allowed to board. The airline's slow service caused me to miss another opportunity to fly. I have inquired about a refund, but was informed the ticket is nonrefundable. I am seeking a refund as missing my first flight has impacted my ability to use the entire round-trip ticket.

My trip to Toronto on 12/26 was completely ruined by American Airlines. Despite clear weather in Chicago, my flight ([redacted]) to Toronto was inexplicably delayed by 3 hours. After being rescheduled onto another flight that was meant to depart earlier, I faced yet another delay due to a mechanical issue. The lack of communication during the subsequent 90-minute wait on the tarmac left me scrambling to cancel my important business dinner at the last minute. This dinner was the main purpose of my trip, and its cancellation has caused significant frustration and inconvenience. I am requesting a full refund for my one-way ticket and reimbursement for the change fees incurred for my WestJet flight back. Missing this dinner could potentially lead to lost business for Dell Technologies and personal financial consequences. American Airlines, please address the damages caused to me and your other passengers traveling to Toronto that day.

I purchased a $[redacted] flight for my daughter which included a $60 upgrade to first class. Unfortunately, her flight was canceled, and she faced significant challenges at the airport, eventually being put on a flight later than promised, without the amenities she paid for. Attempts to secure compensation were met with conflicting responses. This experience caused her to miss work shifts, resulting in financial strain and emotional distress. Previous encounters with airlines have resulted in more satisfactory resolutions, such as receiving a generous gift card after flight disruptions. It was observed that other passengers, like an elderly woman, were provided with alternatives to reach their destinations efficiently. Despite a delay, my daughter will now be traveling late in the evening, missing out on the first-class service she paid for. As parents, we had to make a lengthy trip to pick her up, impacting our own work commitments. I am hopeful that this situation can be addressed promptly. Looking forward to your response. Larry Dubinsky

I booked two round-trip tickets from Charlotte, NC to Detroit, MI departing on 12/26 and returning on 12/31 with Record Locator FUVSOU. Unfortunately, my travel companion fainted before the flight, and we had to cancel. I received a credit for both tickets. Due to the circumstances, I had to book a new flight for myself on 12/29 with the Record Locator LUUCGZ to return on 1/2/19. I paid for this new booking as I was unable to use the credit online. I want to know if I can apply the credit from one of the cancelled tickets to the newly purchased one. The original tickets were paid with my AAdvantage Mastercard ending in [redacted]. My AAdvantage ID is 5T6WP66.

This airline experience was the worst I've had, starting from New York to Santa Ana on December 26, [redacted]. The flight number was [redacted] and the record locator number is Mrpwqe. During the stopover in Dallas, we were diverted to Little Rock, Arkansas due to weather conditions. The lack of organization and communication at Little Rock was incredibly frustrating. Despite the great crew on the plane, the situation felt chaotic and poorly managed. Customers were left in the dark, with no clear direction or updates on the next steps. We were even told that Little Rock wasn't equipped for our plane type. After waiting for two hours, we had to arrange our accommodation without our luggage, which included important medication and equipment. The following day, the boarding process was delayed, and the flight experienced further issues with no food or water provided. The whole ordeal led to missed connections and an overall unsatisfactory experience. I plan to reach out to various agencies to share my disappointing experience with this airline.

Our family's flight from DFW to LGA on 12/28, Flight [redacted], was canceled. The airline is now proposing the next available flight for Sunday night, even though our return flight is scheduled for Monday morning. Our hotel reservations are already paid for and non-refundable. This is the second significant problem I have encountered with American Airlines back-to-back. It is crucial that this issue is resolved promptly. Whether we are rerouted to Philly, which is just 90 minutes away, or provided with another suitable option, we need to reach our destination tomorrow. We are open to American Airlines arranging an alternative flight, even if it means them covering the cost with another airline to ensure we arrive on time.

I am an active duty military member finally reuniting with my family after a long absence. I made a booking two months ago for a flight from Austin, Texas to Dallas, Texas, then from Dallas to London, England on 29 December with booking number [redacted]5. Due to military duties, I needed to change my plans, opting to fly into Dallas from my current location instead. Despite explaining my situation to customer service, they insisted on a $3,[redacted] fine to make this change. After a frustrating two-hour wait for a resolution, I'm still stuck. I just want to reach my destination to be with my family and need assistance with this issue promptly.

I arrived in Guayaquil, Ecuador, but unfortunately, my bag did not make it. I traveled on December 27th, [redacted], with American Airlines from San Diego, CA on flight #AA639 to Charlotte, then from Charlotte to New York JFK on flight #AA1267, and finally from JFK to Guayaquil with LATAM on flight #XL1439. Despite filing a claim, my bag cannot be located, and it does not show up in their system. I even checked with American Airlines, but they were also unable to find it. I need the items in that bag for a workshop class here in Ecuador, and it is crucial for me to have it back by tomorrow morning at 5 AM local time in Guayaquil. The situation is causing me significant distress as I cannot proceed with my workshop without my tools. The PNR code for American Airlines is RLKKWY/AA, and I have the sticker confirmation from San Diego airport on the LATAM claim paper, along with a photo copy of it.

I was scheduled to depart from New Orleans airport on the 9:27 AM flight to Charlotte, NC. I agreed to give up my seat for a $[redacted] voucher and a confirmed seat on the 2:30 PM flight. Despite being near the gate as instructed, I missed hearing my name called and consequently missed both flights. The American Airlines representatives were unhelpful and rude. I am now on standby for later flights, all of which are overbooked. This situation has caused me to miss work in North Carolina. I am requesting a guaranteed seat on a flight today and feel entitled to the promised $[redacted] voucher due to the inconvenience caused by the overbooked flights and staff behavior.

I'm seeking assistance. My daughter from Nicaragua is scheduled to depart on AA from Charlotte, NC tomorrow, but my grandsons have hand, foot, and mouth disease and are contagious. Despite informing the airline two days ago with the doctor's details, they want to change the flights for $[redacted] per ticket, which totals $[redacted] – a sum they can't afford. Exposure to others is risky if they fly. The reservation rep advised contacting customer service via email, but time is running out. They've been trying to resolve this for two days, fearing spreading this illness. Any suggestions?

I am concerned about my elderly mother, Emelia Carlson, and her standby flight. I purchased her ticket, she is 81 years old, has had 2 strokes, and requires a walker/wheelchair. She missed her initial flight from Phoenix, AZ to Pensacola via Dallas. She managed to board a later flight to Dallas which is due to arrive around 5:30 PM. Unfortunately, my mother doesn't have a cell phone as she lost it during her journey. Due to her memory issues, I am unsure if she remembers my phone number. I am reaching out to ensure she catches her 8:50 PM flight from Dallas to Pensacola, Florida (Flight [redacted]) and to arrange for assistance for her at Pensacola airport. Your help in monitoring her travel is greatly appreciated. Thank you, Richard Rodriguez.

I recently had a flight with American Airlines scheduled to depart at 10:50 AM on Thursday, December 27 from Dallas airport to Boston, arriving around 3:15-3:30 PM. However, the flight was significantly delayed, and we ended up taking off around 1:20 PM. This delay caused me to miss a critical appointment at 5 PM, resulting in additional costs and considerable frustration. Given my previous experiences with American Airlines, I am requesting a full refund for the 4-hour delay or a complimentary flight of my choosing. I believe it is only fair for the airline to compensate for this inconvenience that disrupted my travel plans. Thank you.