American Airlines Customer Service Issues

Recently, I had to attend my mother's funeral in NE, leading to us missing our flight, AA4090, from DFW. The delayed departure caused us to miss our connection to San Angelo despite the close proximity of the gates. After disembarking and rushing to Gate B19, we realized the flight had left. Despite trying to confirm the gate and speaking to an AA representative, we were left stranded. We had to rent a Nissan from AVIS on November 11 for $[redacted].86 plus $42.44 for gas to get home due to the last flight. The boarding Gate staff's lack of empathy was disheartening. We were informed about hotel accommodation but couldn’t secure a seat on subsequent flights. Tom from DFW mentioned AA covers hotel costs, which unfortunately did not apply to us. We are seeking reimbursement solely for the rental car expenses totaling $[redacted].86.

I am traveling to Portland, OR from Phoenix, AZ for one day for my sister's wedding. I booked a one-way ticket through you guys for a flight that leaves before midnight and arrives after. After double-checking, I realized the dates got switched. Instead of arriving the day before the wedding at 2 am, it shows I'm arriving the day of the wedding. The flight I am currently on shows departing Phoenix on December 21st at 11:55 pm, arriving in Portland at 1:43 am on December 22nd, flight [redacted]. The intended flight was Phoenix departure on December 20th at 11:55 pm, arriving in Portland at 1:43 am on December 21st. I hope to switch to the correct flight to make it to my sister's wedding.

Ticket locator: VRYKZW. Current location: Jamaica. Return flight scheduled for Saturday morning at 8:35. Urgently seeking to change to an earlier flight due to illness and needing medical care in the U.S. Preferably a flight after 2 pm local time to allow for transportation arrangements to the airport. Also requesting rebooking on AA #[redacted] from MBJ to CLT, then #[redacted] from CLT to ATL today. Communication limited to text messages. Appreciate any assistance provided. Thank you.

Good morning, On August 3, my family (5 people) was supposed to fly from Barcelona to San Francisco via Philadelphia. In Barcelona, we were given boarding passes for both legs of the journey (Barcelona to Philadelphia and Philadelphia to San Francisco). The flight to Philadelphia was on time, but the connecting flight to San Francisco was canceled. Despite the plane being ready, American Airlines staff repeatedly announced delays until eventually canceling the flight due to a lack of available flight crew. We spent the next 48 hours between a nearby hotel (that we had to find and pay for ourselves as AA offered no assistance) and the Philadelphia airport monitoring standby lists for AA flights to San Francisco. We finally flew to Seattle and then to San Francisco on August 5, arriving 48 hours later than planned. I have a document from AA stating the flight crew shortage as the cause of the cancellation. We incurred significant expenses during our time in Philadelphia and AA did not provide any assistance or amenities. I am claiming: 1. €[redacted] x 5 for the European Union-established compensation for these flights. Why did AA issue us boarding passes to San Francisco when we were still in Barcelona? 2. Approximately $[redacted] for expenses in Philadelphia. 3. About $[redacted] for non-refundable reservations in San Francisco for the first two days of our stay. I have receipts and documentation for all expenses which I can send to the provided email address. Thank you and regards, Ana G.

Yesterday, we flew from Heathrow to Los Angeles on flight BA [redacted]. I must say, it was the worst long-haul flight my family has ever experienced. The seats were incredibly small, and the aisles were so narrow that I kept bumping into people as they walked by. The customer service was abysmal - we only received one tiny meal, and then didn't see any cabin crew for hours. Despite ringing the bell twice, no one came to assist us. There was no water available, leaving us dehydrated until a passenger mentioned we could get some in the galley. However, when I went to check, there was no water, just two empty juice boxes. The staff only appeared twice - once to serve the small meal, and later to offer an odd choice of hot chocolate ice cream. We were left hungry and thirsty, feeling neglected throughout the 11-hour flight. We've been on many long-haul flights before and never experienced such poor service. We're flying back on Tuesday and hope to avoid a repeat of this experience. If our concerns are not addressed, we may need to escalate this issue further. Kind regards, A.C.

Hello, good day. I am reaching out regarding our experience on November 29th when our flight from Miami to Houston was missed on our return from Trinidad Port of Spain. My mother needed a wheelchair, and nobody came to assist us at gate 49. Additionally, my stepson, Charles Alexander William, had his flight delayed for over 9 hours. Due to his health condition, he couldn't stay alone, so I had to pay a $[redacted] fee to adjust his flight. I am requesting a refund for this inconvenience to my credit card. Please contact me at [redacted] or email me at jeromesol@ aol.com. Alternatively, you can reach my fiancée, Wazaida Ali, at [redacted] to speak on my behalf because I might not be able to answer calls at work. Thank you, and I hope to hear from you soon. If not, feel free to call after 8 pm tonight. Thank you.

Dear Sir or Madam, I recently contacted AAdvantage eShopping and was instructed to reach out to you by phone, which is not possible for me. I have attached a copy of my email below. My AAdvantage number is 0Y22RT0. Dear Sir or Madam, About a month ago, American Airlines notified me that my frequent-flyer miles were set to expire on November 28. I received an email from AAdvantage eShopping confirming the receipt of my purchase from Home Depot on 11/25/[redacted] for $31.48 (Order #WA[redacted]6) and the crediting of miles to my account on 11/28/[redacted] at 4:31 pm. Despite meeting the deadline, my previous miles seem to have been deleted. Due to recent illness and my age (86), the Home Depot purchase was my only means of acquiring miles, which were promptly credited. Kindly reinstate the frequent-flyer miles that were valid until November 28, as per American Airlines' communication. Thank you for your understanding. Sincerely, Meredith Lillich

I need to extend my trip for my wife and me by two to three days. I came here to change my Dad's tub to a shower because his wife, who is 76 years old, fell trying to get out of the tub. During a rainy day, I noticed a leak from the roof that needs fixing. Additionally, there was a break-in by a man fleeing the police, causing damage to the door and frame. I am supposed to leave tomorrow, but these issues need to be addressed. I can provide pictures and a police report if necessary. Please let me know if you can accommodate our flight later in the week, as I would like to finish these projects without extra charges. Thank you for your prompt response on our updated departure date.

My name is Rudy Lopez, I'm 23 years old, residing in Minto, North Dakota. Currently in the process of buying a home, happily married with three children, and also a member of the Minto Volunteer Fire Department. Today, on December 4th at around 11am, I received news that my grandmother was in the hospital and not expected to have much time left. Quickly gathering my essentials, I rushed to Fargo North Dakota airport, two hours away, after my mother had purchased a ticket for me. Despite arriving around 2:20pm for my 2:43pm flight, I was unable to board as I hadn't checked in. Heartbroken at the missed opportunity to say goodbye to the woman who had raised me until I was 18, I'm now stranded in Fargo without funds to return home and be with my family. Desperate for a solution, I hope for a swift response as I feel deeply disappointed by the turn of events. Thank you.

I mistakenly purchased a flight for the wrong date due to a rush in submitting my leave. Unfortunately, I will be unable to make the return flight on Jan 2nd as I will be in another city celebrating the new year. I would like to request a change to my return flight to a few days later. Additionally, I realized that the original flight I wanted was cheaper and would appreciate a refund for the price difference. My flights are from OAJ to MFE on Dec 17th, totaling $[redacted].80. I had intended to change my return flight from MFE to OAJ to Jan 7th but couldn't due to financial constraints after buying Christmas gifts. I have been unable to reach out for assistance due to poor cell service where I live. I appreciate any help that can be provided through this online customer support platform. For further assistance, please contact me at [redacted] Thank you for your understanding.

My husband experienced multiple flight delays, including an incident where a piece fell off the airplane. His journey to watch our son's college wrestling match in Massachusetts has been plagued with problems. Today, his flight from Philadelphia to Massachusetts, scheduled for 2:06 PM, was missed due to transportation issues from one end of the airport to the other. As a result, he is now stuck in Philadelphia until 10 o’clock tonight, missing the match that started at 6 PM. This trip was incredibly important for us, and it's disheartening to see it unravel due to circumstances beyond our control. My husband, an avid supporter of our son's wrestling matches since elementary school, has never missed one before.

Today I experienced a disappointing situation with American Airlines that I feel compelled to address. I called their customer service due to missing a flight I booked in November for a trip from LAX to MCO in December. The issue arose as the ticket details were not communicated clearly by my girlfriend who made the purchase on my behalf. When I inquired about missing information, the customer service representative promptly sent me an email with the necessary details. Unfortunately, the crucial detail of boarding time at 12 noon was the only information I focused on and upon arriving at the airport at 11:08 am, I was informed I had missed the flight. The response from the airport staff and the subsequent call to customer service left me feeling unfairly blamed for the mishap. I intend to address this matter further.

On the evening of Friday, December 7th, I was on a flight from PHX to Denver at 8:00 PM. My daughter and I were seated in row 5 when one of the flight attendants said something very insulting. She insisted my small travel purse, which was 6 inches, go in the overhead compartment. While explaining this to me, she rudely asked, "What part don't you understand?" After a brief pause in shock, she then waved her hand in front of my face and repeated, "Do you not comprehend?" Furthermore, we paid an extra $[redacted] to upgrade our seats for alcohol service, but she only started serving drinks 43 minutes into the flight. I was only able to have one drink as she never returned. This experience was extremely disrespectful and embarrassing. I look forward to hearing back. My name is Tracy Huckaby.

Yesterday, I reached out to share my recent experience. It was disheartening to have a customer service representative shift blame onto me when I was simply trying to communicate an issue for your awareness. I wasn't seeking compensation despite waiting extra hours to visit my family. I'm upset over the treatment received from both the initial agent and a supposed supervisor named Alex Smith at the North Carolina hub. He, too, was dismissive and attributed all faults to me, suggesting I should maintain better records. He even mentioned it was a favor to provide me with a new ticket after missing my original flight. Kindly contact me to acknowledge this matter. My name is Sam L. and I was initially booked on flight [redacted] from LAX to MCO on the 9th, later moved to the 3:20 PM flight. You can reach me at [redacted]. Thank you.

I am reaching out on behalf of my retired military father, a 30-year veteran of the USMC, and my mother, both in their 80s, who had first class tickets to Hawaii yesterday, December 11, [redacted]. The troubles started when their flight out of New Bern, NC, was rescheduled without their knowledge, resulting in canceled flights. Despite rebooking for today, they encountered further issues when their connecting flight from Charlotte departed without them. They rely on airport assistance due to their age, but there was a breakdown in communication between staff members, causing them to miss their flight. As they struggle to secure a new flight to Hawaii for their grandson's wedding on Friday, they have been inconvenienced and had to settle for any available seats instead of their first class accommodations. I seek assurance that they will be promptly accommodated and appropriately compensated for the series of errors and miscommunications that have marred their journey so far.

My spouse and I arrived in Miami and had pre-booked seats on flight [redacted] to ORD the night before, departing at 10:00 AM on December 4, [redacted]. When we reached the airport, our reserved seats were no longer available together, and we were facing additional charges to sit together. Despite the assurance that seats were unavailable together, we were eventually given two separate seats. When asking a flight attendant for help, they were brusque and suggested we would have to disembark to change seats. As the plane was about to depart, we decided to stay in our allocated seats, even though there were many unoccupied seats on the flight, some of which were together. Despite following the guidelines and purchasing tickets in advance, it was disappointing not to be seated together considering the available seating options.

I recently had a challenging travel experience with a connecting flight from Corpus Christi to Salt Lake City via Dallas. Despite careful planning for a short layover and paying extra for a seat close to the front, delays added stress to my journey. A flight attendant was unhelpful and rude in response to my concerns about the tight connection. Even after explaining my situation calmly, the attendant's dismissive attitude continued, leaving me feeling disrespected. The same attendant later incorrectly insisted that my toddler sit on my lap instead of his purchased seat, compounding the poor service. Ultimately, missing my connection led to a significant inconvenience of a 4-hour wait, additional expenses, and rearranging plans with friends. The lack of empathy and professionalism displayed by the attendant, who was supposedly in a training role, was unacceptable. I hope for a resolution to this issue and improvement in customer service standards.

Regarding our flight with code QGMLGD, it seems that the code has perhaps changed to MQSAWL. There have been modifications to our itinerary on April 2nd, specifically the flight from Puerta Vallarta to Dallas now departing at 1:02 under AA#[redacted] instead of the previous AA#[redacted] at 3:09, resulting in a longer layover. I would like to understand the reason for this change, inquire about the necessity of new seat assignments, preferably confirm our original seats 19 E and F, and clarify which code we should use for our journey. Additionally, I am currently in Mexico and unable to reach customer service due to the restrictions on international calls. Could you kindly provide the information via email in response to these queries?

I am currently experiencing a delay with my luggage. My name is Kwan Yin Leung. My reservation confirmation number is SJKAGY and my AA advantage number is 6KH12T2. I was on flight AA1698 from CLT to MIA on December 13th at 2:27 PM, which was delayed. As a result, AA arranged a connecting flight with Latam airline (LA [redacted] from MIA to LIM) for the next day, December 14th from [redacted] to [redacted]. Unfortunately, AA refused to transfer my blue camping backpack to Latam due to some agreement issues between the airlines. My bag with tag number AA038024 is still at Miami Airport according to the AA baggage tracking app. This backpack contains all my clothes and medication. It is crucial for my upcoming hiking tour to Machu Picchu, scheduled for next Tuesday. I urgently request AA to deliver my backpack to my hotel in Cusco at the Wifala Thematic Hotel, located at Jiron Tetecaca Nro [redacted], Cusco [redacted]. Your prompt assistance in this matter would be greatly appreciated.

I am a U.S. citizen and my fiancé, M. A., is Panamanian. I bought 2 tickets, record locator numbers #BKYPIZ & CTPBDY, for my fiancé to join me in Jamaica. The flight had a layover in Miami. I booked the tickets in Spanish and there were no warnings about potential issues. However, he was denied boarding at the airport due to the U.S. layover without a visa, leading to us having to cancel the trip. I was already in Jamaica, eagerly waiting for him, and both of us had taken time off work. Despite trying to book a direct flight from Panama to Jamaica, he lacked the necessary immunizations to enter Jamaica and was unable to join me for our vacation. I am seeking a refund for this disrupted flight.