American Airlines Customer Service Issues

Hello, I would greatly appreciate your assistance with a situation I am currently facing. One of our employees is currently working in Mexico and periodically flies back to Texas for family visits. Upon each return, he is required to submit his airline receipts for reimbursement. Unfortunately, this time, the receipt provided is incomplete, lacking essential information. Due to past discrepancies, we suspect the employee may have purchased two tickets, possibly including his spouse's flight (who is not employed by us), instead of just one. Could you help us cross-reference the flight details with the amount to confirm whether the reimbursement request is only for one ticket as required? Your support in resolving this matter would be invaluable. Thank you sincerely, M. Little Little Consulting Group, Inc. [redacted] Richfield Ave. El Cajon, CA [redacted]

I am experiencing another flight delay that will cause me to miss my connecting flight in Dallas. I frequently fly with American Airlines and choose to fly from the local airport closer to my home at a premium. Unfortunately, delays in Dallas are a common occurrence, disrupting my plans. I usually endure these issues, but at what point is it too much? I now have to land in LAX instead of Ontario, resulting in additional expenses for an Uber ride home. I believe I deserve compensation for the unfulfilled service into Ontario and the extra costs incurred. As a loyal business traveler with American Airlines, I am disappointed by the lack of acknowledgment or perks for the inconveniences faced. If I continue facing such disruptions, I may consider accumulating points with another airline. My AAdvantage number is 422TDT6.

My American Airlines flight from RDU to PIT on Tuesday, Nov 6 was delayed by three hours. Fortunately, no issues arose from the delay. However, my return trip from PIT to DCA to RDU on Friday, Nov 9 was delayed over 3 hours, leading to a missed connection in DCA. Despite being on military orders, we were unable to find another flight back home. No compensation or apologies were provided, and the gate representative's attitude was unhelpful. We were left with no choice but to rent a car and drive home late at night. This situation is unacceptable, and I urge someone in a supervisory role to address this promptly. American Airlines, please correct this.

I contacted American Airlines customer service to address an issue I encountered during my recent trip. My husband and I had different baggage situations on our journey from Ecuador to SFO, resulting in confusion and an unexpected fee for my carry-on in Miami. Despite my ticket confirmation clearly stating my first checked bag would be free, we were charged. The AA employee, Doreen, was unhelpful and made the situation worse with her rude behavior. This experience led to me carrying the bag and experiencing back pain. I expressed my disappointment in the response I received from customer service, which lacked compassion and a willingness to compensate for the inconvenience caused. As a loyal customer, I expected better treatment from American Airlines. The lack of empathy and understanding in their replies has made me reconsider flying with them in the future. I am now looking into alternative airlines like Delta, Jet Blue, and Norwegian, which have provided better customer service experiences.

Hello, On November 14th, I traveled from Tel Aviv Ben Gurion Airport to Cozumel for an Ironman competition on November 18th. I arrived in Miami with ELAL flight LY17 and then took flight AA4507 to Cozumel. Unfortunately, my bike suitcase was not loaded onto the plane in Miami, even after raising the issue with the crew. Subsequently, upon landing in Cozumel, I reported the missing bag to the ground services. This was a unique situation as the airline was informed in advance about my bike. I was given assurances that my bag would be sent from Miami to Cancun and then to my hotel in Cozumel. However, the bike bag did not arrive as promised. It is vital for me to receive my bike by the morning of the 15th to be able to prepare for the competition. I hold the airline responsible for the inconvenience and damages caused. I urge immediate action to deliver the bike to Hotel Casa del Mar Cozumel, room [redacted].

Upon arriving in Phoenix ahead of schedule, we sought seat assignments at the gate but found it empty. We then tried the American Airlines customer service counter where we were informed we could check in, but they couldn't assign seats. After grabbing lunch, we returned to the gate thirty minutes before boarding. Unfortunately, the ticketing agent, Jennifer, was extremely impolite. She tersely told us to hold onto our boarding passes and partook in a loud disagreement with another passenger. Several later arriving couples managed to secure seat assignments effortlessly, even one who hadn't checked in yet. Feeling frustrated with the service, we are reconsidering flying American Airlines in the future. Despite being promised seat assignments for our return flight, the organization seems inconsistent and unreliable. In Detroit, we were charged $25 to check one bag while others checked larger bags for free at the gate, raising questions about fairness and transparency in their practices.

We made a reservation for a flight to Maui departing from DTW to PHX on November 14. However, we encountered issues with luggage fees and seat assignments during our journey. At Detroit airport, we were charged $25 to check in a bag, while others seemed to check bags at the gate for free. Upon arrival in Phoenix, we tried to obtain seat assignments, but the lack of assistance and rudeness from the American Airlines customer service agent, Jennifer, made the experience frustrating. Despite checking in early, we faced delays and disorganization at the gate which resulted in separate seating far apart on the plane. The inconsistent treatment and poor service from Jennifer raised concerns about the company's standards. I am requesting a full refund for the bag fee and an upgrade to first class for the return flight to Detroit, as the service received was unsatisfactory.

I have been waiting on a flight from Philadelphia to Harrisburg for almost an hour while the ground crew searches for the bags to load onto the plane. The crew in Philadelphia hasn't made any progress. Despite weather conditions and previous delays, today's experience has been the most disorganized. I usually understand the challenges at Philadelphia airport, but this situation is unacceptable. I am Stephen Lyons, a million miler and Chairman Preferred member for many years. My number is 1P50Et0. The lack of value for loyalty and the crew's indifference in Philadelphia have left me very disappointed. There has been no movement on the flight yet.

Kevin P. and Tasha P. here. Our confirmation is QRMMXS for flight #[redacted] from MIA to PHL. Baggage tags are [redacted] and [redacted]. During check-in at Miami for our trip to Philadelphia and then Paris, the agent was pleasant, discussing Paris and seating arrangements. Unfortunately, a mistake was made with our luggage charges, which we only noticed later through a credit card alert. The agent mistakenly checked both bags under my name, Kevin P., instead of splitting them with Tasha P. Also, the bags were not over the weight limit, but we were charged $[redacted] instead of $[redacted], an $80 difference. We are seeking a refund for the $80 overcharge. We acknowledge our oversight in not catching the error during check-in due to engaging with the agent. We would appreciate a resolution to this matter.

Hello, I am encountering two issues that I need assistance with. Firstly, I have attempted to register for an American Advantage account, but I keep encountering error messages indicating that an account already exists with my information, despite never creating one before. I have tried using two different email addresses: [redacted] and [redacted] I seek your help to successfully set up my American Advantage account to start tracking my miles. Secondly, I recently traveled from LAX to EWR with a layover in Phoenix last Friday. Due to a nor'easter, I had several flight cancellations and rebookings. I noticed an $85.69 charge dated 11/15 from American Airlines on my account, but I am uncertain about the nature of this charge as I did not receive a receipt for it. While I did pay extra for seat selections on my flights, those specific flights ended up being canceled. Could you please clarify the purpose of this charge and, if valid, provide me with a receipt? Thank you, H.

During a difficult time after my mother's passing in Nebraska, my husband and I faced numerous challenges with our connecting flight, AA4090 from DFW. Despite being delayed, we thought we could manage the connection until the pilot had trouble aligning the plane with the exit ramp. While rushing through the gates, we found Gate B19 empty. Ultimately, we missed the last connecting flight amidst confusion with the airline representative. This situation led us to rent a Nissan from AVIS, costing a total of $[redacted].86, plus $42.44 for gas. Unfortunately, we were unable to afford this unexpected expense due to the circumstances. Despite the efforts of the flight attendants, the service at the boarding gate left much to be desired. Despite promises of possible accommodations, we were unable to secure a hotel stay for the night. We simply seek reimbursement for the car rental under these uncontrollable circumstances.

Flight AA [redacted] scheduled to depart for Miami on November 19 at 1:03 PM encountered multiple unexplained delays, causing inconvenience to my group of 7 passengers. We urgently need to reach the Bahamas Consulate in Miami by 8 AM tomorrow. Our hotel bookings at Hilton Miami Downtown (Confirmation #[redacted] & [redacted]) are non-refundable. We seek a prompt resolution to avoid wasted time and expenses incurred. Despite AA providing contact numbers, it was challenging to inquire directly due to language barriers with ground staff. Adequate refreshments are lacking, adding to the discomfort of the situation.

My name is Joyce Dent. I took a flight with your airline for the first time last week. The flight from ATL to LaGuardia Airport was great. However, the return flight was a nightmare. There were changes due to weather conditions, which would have been acceptable if they were announced. My husband and I were waiting at the correct gate and only found out about the changed flight after it had departed. The staff member at the gate confirmed it wasn't announced. I was then given 2 standby tickets instead of the original tickets I purchased. I believe I should be refunded for the inconvenience. The service at LaGuardia Airport was unsatisfactory, and the staff was rude to us. I am seeking a refund for this experience.

My spouse, R. H., and I, P. K., encountered flight disruptions causing us to miss our first-class trip from Savannah, GA to Honolulu, HI. Our record locator is GNBDOY, with ticket numbers [redacted][redacted] and [redacted][redacted]. This led to $[redacted]+ expenses for accommodations and a forfeited hotel night. We were rebooked in economy for the next day. Following advice from a reservation agent, we reached out to Customer Relations, mentioning email reference # 1-[redacted]5, but have not received a response. With an urgent need to secure a flight for our daughter, we hoped to apply any owed credits today due to rising fares. Despite requesting a call back, we are left uncertain. Would it be best to buy our daughter's ticket now and trust American Airlines to adjust later, considering our unanswered emails and calls?

I flew from Charlotte to Philadelphia on 11/19/18. During the flight, I was seated behind two women with small dogs, which caused me to have an allergic reaction as I am severely allergic to dogs and cats. While I did not require immediate medical attention, I am concerned for my safety on future flights. Despite the airline's strict policies on peanuts and smoking for allergy reasons, I am unsure how to protect myself from allergens when passengers bring pets on board. I need to know what accommodations can be made to ensure my health and safety during flights. As a frequent flyer, I am now anxious about traveling. Can you provide assistance in this matter?

My wife and three kids are traveling from San Diego to Naples, Italy on my military orders. Their initial flight was scheduled for 8:00am tomorrow, November 22nd. Due to a cancellation, they are currently stuck in Washington State waiting for passports and visas. After contacting American Airlines, we were able to rebook their flight for the 23rd, but there is a discrepancy of 40 cents in the cost. We don't have a government credit card and won't be able to pay until the morning of the 23rd due to the holiday. We kindly request American Airlines to waive the 40 cent fee or allow us to use our personal credit card for payment. Our booking reference is DMJBVR.

I am currently at a Hyat hotel on Thanksgiving after buying three first-class one-way tickets from Miami to Charlotte, with a 45-minute plane change, then on to Cleveland to spend Thanksgiving with family. Passengers: 1. John Chaney 2. Lisa Kavadas 3. Christina Ulacia Unfortunately, there have been several issues. Mr. Chaney requires wheelchair assistance but was directed to a shuttle to a different hotel instead of the one provided with vouchers. Now, our flight to Cleveland has been downgraded to rows 19 and 20 due to no first-class availability. With Mr. Chaney's health concerns, this change is uncomfortable for him. The treatment received has been subpar, and we won't use this airline again due to the mishaps. I seek compensation for this costly Thanksgiving disaster. Please contact me at [redacted]. Regards, Christina Ulacia

I recently boarded a flight from Nashville, Tennessee to LAX in basic economy. I asked for a better seat with a functional seatbelt, as I'm not a small woman, and the one provided was too small. The flight attendant named Charles tried to help by offering a seat belt extension, but I couldn't find anyone willing to switch seats with me. I ended up without a seatbelt and squeezed into a cramped space meant for a toddler. The service was subpar compared to other airlines, making the four and a half-hour flight extremely uncomfortable. I suffered severe back pain, leg cramping, and hot flashes. The USB ports didn't work, so I couldn't stay in touch with my family after takeoff. This made for a horrible first-time flying experience. I would appreciate it if someone could reach out to me to explain why this happened. My name is Phyllis Gallegos, and I was on American Airlines flight [redacted] from Nashville to LAX.

My sister and I booked separate flights from San Diego, California. I took a last-minute one-way flight with American Airlines from Bangor to San Diego on August 8th and later booked a separate return flight. My sister had a round-trip ticket from San Diego to Bangor, scheduled for October 3rd. We missed that flight. I bought another last-minute ticket and flew from San Diego to Bangor on October 30th without issue. Unfortunately, my sister's return flight from Bangor to San Diego on November 27th was canceled. Although we understand the missed flights were our responsibility, my sister's round-trip ticket should still be valid for her return. We kindly request that American Airlines honor the return portion of her ticket so she can fly back to San Diego. We appreciate your assistance in resolving this matter promptly. Thank you for your attention. - Judy Oelke Myers Wilson, Ticket #[redacted][redacted], Record Locator: SRFMDY.

On November 18, [redacted], during flight [redacted], we experienced delays due to a late stewardess. Subsequently, we encountered a 1.5-hour wait on the plane due to mechanical issues that needed the attention of a technician. After being cleared, we faced another problem with icing, indicating the plane should have been grounded. A gate change from 2 to 37 led to an additional hour of waiting before boarding. Once onboard, we waited a further 1 hr and 20 minutes before takeoff, causing us to land late for our cruise. Arriving at 2:40 pm, we spent 20 minutes collecting our luggage. This ordeal was stressful as we aimed to make it for our 3 pm cruise, necessitating constant communication with Carnival. The start of our vacation was marred by this unfortunate experience.