American Airlines Customer Service Issues

Hello, My father, Dr. A.B., previously contacted you regarding transferring my deceased mother's miles successfully. I am following up about a ticket issue that got resolved; however, I haven't received the paper voucher yet. I have attached the last email I sent to Customer Service along with the reference number provided. I am unsure about the importance of the paper voucher for making future reservations with just the reference number. I have two AA numbers for reference: #976E7Y4 and one associated with Citi AAdvantage ending in [redacted]. I'm unsure if this information is relevant, but I shared it nonetheless. I am eagerly awaiting a response as I have not heard back from Customer Service yet. Thank you. Dear H.M., I acknowledge your response dated August 13, [redacted], assuring me a voucher would be mailed. It's been almost two months, and I am yet to receive it. I am uncertain if it may have gotten lost in transit. Is there a possibility of redeeming it alternatively or having it sent via email? Your help is greatly appreciated. Reference # 1-[redacted]

As a TV director frequently organizing flights for actors, I typically have no issues booking with American Airlines. Around a month ago, I reserved a trip online for three people, flying from STS to Phoenix on November 1st with a return on November 4th. The website provided confirmation number ALGRPY, but upon checking later, my reservation had vanished. Surprisingly, my bank had no record of a charge from American Airlines. After trying to rebook, the fares were significantly higher. Despite multiple attempts to contact them, the office was continually closed. With the trip nearing, I urgently seek a resolution. It would be greatly appreciated if American Airlines could honor the original fare quote I received. Please reach out to me at [redacted] to resolve this matter promptly. Thank you. - GN, The Crossroad TV Productions

Upon my arrival in the US on Friday, the 12th of October, I had pre-booked special assistance, which unfortunately was not provided. I faced challenges locating my luggage at Tampa Airport. By the time I retrieved it, I was running late for my connecting flight to DFW. Despite struggling through a long queue to forward my bag, the clock was ticking for my next flight. A concerned lady intervened when I explained my time crunch, swiftly facilitating the bag transfer without providing any documentation. I barely made it to the boarding gate just 10 minutes before departure. However, upon reaching DFW, my bag was nowhere to be found. Even after reporting it missing, I am still awaiting any updates regarding its whereabouts. My original flight was AA6211 from LGW to Tampa and AA2430 from Tampa to DFW. The missing bag is distinctive, a white one adorned with butterflies, containing time-sensitive items purchased for my daughter. I earnestly seek assistance in locating it promptly.

I am traveling from San Juan to Philadelphia, and my flight has been changed 3 times. It was supposed to leave at noon, but now it is delayed by 11 hours, which is not safe. They gave me a food voucher and said I could eat at any nearby restaurant, but they did not inform me of the spending limit. I ended up having to pay an extra $31.18. I had plans to meet someone for business at 8 pm today, which I will now miss. Besides, I am recovering from two surgeries and am a diabetic with a shortage of medication. Is there anything the airline can do to make up for this unpleasant experience? Regards, Ramon Antonio Reyes Rijo and Aracelis Infante Garcia. We appreciate your attention but are not satisfied.

I am close to achieving Executive Platinum status and have been consistently flying with American Airlines, even subscribing to the monthly GoGo internet American Plan. However, on my recent JFK to MIA and MIA to JFK flights, I noticed that you are using international internet service where I cannot access it without paying extra. While I understand the need for this on international routes, I am disappointed that I would have to pay an additional $30 due to not receiving the service included in my GoGo subscription for domestic flights. I am frustrated with the constant additional fees and recently learned that Admirals Club is increasing their charges by $[redacted]. If this nickel-and-diming strategy continues, customers like me may consider switching to other airlines. I believe I should be compensated for the extra expenses incurred on these flights. Additionally, I found the internet connection quality to be poor. JetBlue has managed to offer high-speed connections, making this situation even more concerning. I hope you can address this issue promptly.

I am coming home after a long time away, and my mother booked a round trip ticket from Charlotte to Newark with the return flight on Sunday, October 21 at 6:22 am. Unfortunately, the return flight was mistakenly booked for Sunday instead of Monday. I need the extra day as I won't be able to visit for Thanksgiving or Christmas, especially with my grandmother in the hospital. I can't afford the $[redacted] change fee, and it's disheartening as I don't get to see my family often. Despite my loyalty as an AAdvantage member, the lack of compassion and flexibility shown by American Airlines has disappointed me. It's upsetting to have to part ways with an airline I have used for years due to what feels like a minor issue. My large extended family also shares my frustration and will support my decision to avoid American Airlines in the future.

Today, my daughter and my dog and I missed our flight from Managua to Miami because the temperature in Miami was slightly higher than allowed. I lost over [redacted] euros and my $[redacted] hotel reservation all because of a 0.5-degree difference. I am frustrated that this happened just for such a small change in temperature. Perhaps it's time to consider installing air conditioning in the area of the plane where animals travel. Alternatively, it might be more helpful to have clear policies regarding flying with larger dogs. I am extremely upset about this situation and expect a refund for the flight and hotel expenses incurred due to this issue. I also hope that improvements will be made to pet services, ensuring they are not solely dependent on daily temperatures. I look forward to your response. - A Dissatisfied Customer

I had a reservation for my partner and myself to travel from Columbus, Ohio to Grand Cayman. Unfortunately, he cannot travel anymore, so I followed American's instructions to separate the reservation and cancel his ticket. Despite speaking with multiple agents and a supervisor who assured me it was refundable due to the itinerary change, the website was down, so I was told to request the refund via email to customer service. However, I was informed that the ticket is not refundable, only reusable. This change is unacceptable to me. I want to know what caused this shift in policy. The reservation was for B. Gerhart and R. Spivey, with my ticket reference number being VDKZHM and his cancelled one KAETBE. According to the website, my ticket can't be refunded as it is not cancelled, yet when using his reference number, it shows his ticket is cancelled. After investing seven days and numerous hours into this issue, I was disappointed to be told that all agents and supervisors were mistaken about the refund. Looking for guidance on how to proceed.

Our 6 AM flight on Wed, 10/10, was cancelled due to Hurricane Michael. I rescheduled our flight to depart from Jacksonville, FL to Dallas/FTW on Tue evening, 10/09, ensuring we could make our connecting flight to LAW (OK) on Wed at 9 AM. To avoid missing an important engagement, I had to stay in a hotel in Dallas/FTW. On the return flight from LAW (OK) on Sat, 10/13, our 3 PM flight was significantly delayed, causing us to miss our connecting flight back to Jacksonville, FL. We had to drive from LAW (OK) to Dallas/FTW and incur additional rental fees by dropping off the car at the airport. I kindly request a refund for the hotel stay on 10/9, the increased car rental fee, and the expenses for driving to Dallas/FTW.

My flight from Belize City to Miami with AA was delayed on 10/21/[redacted]. There were two scheduled flights that day, both delayed by 2 hours due to mechanical issues. While in Belize, the American Airlines representatives assured us they would assist passengers missing connecting flights in the US upon arrival, but that didn't happen. It now seems questionable why two flights were delayed rather than one for 4 hours and the other on time. Contacting customer service was challenging, and when I finally reached someone, I received no help. American Airlines seems to lack transparency and I was disappointed by the lack of support for passengers. There is no phone number available for help or complaints, only a reservation number.

Hello, I'm writing as Fung Kwan Yu from Hong Kong regarding two flight tickets I purchased for my friends with your airline on October 21st. The tickets were for a journey from Kansas City (MCI) on AA2533 to Chicago O'Hare (ORD), with a connecting flight on Cathay Pacific CX807 to Hong Kong. Unfortunately, at the airport, my friends, David L. and his daughter Angela L., both Italian passport holders, were not allowed to board due to a missing stamp required by Cathay Pacific for the Hong Kong flight. The airline staff asked for $[redacted] for the missing stamps, a high cost for mere passport stamps. As a result, my friends missed their flight. I would like to inquire about changing the booking date or possibly getting a refund for the tickets. Ticket numbers: [redacted][redacted], [redacted][redacted].

I need to modify my international ticket as my 83-year-old father, Thomas K. Patton, requires a change in our return plans due to a broken leg and surgery in Visp, Switzerland. I am currently booked to return to DFW from Milan, with a layover in PHL, on Oct 26. However, I now need to fly nonstop with my father, Thomas P., from Rome to DFW on Oct 27. My existing First Class return ticket under the name of Suzanne P. Potter (CTIFNI) needs to be adjusted as both my father and I must fly First Class from Rome to DFW to ensure his leg is properly elevated per doctor's orders. I would like to inquire about receiving credit from my unused Milan-DFW flight and applying it towards the upcoming Rome-DFW flight. Thank you, Suzanne P. Potter

I am Cicely Peters, a Red Card Aviator Card Holder with an account ending in [redacted], which entitles me to one free baggage on airline trips. Recently, my husband and I flew from Philadelphia to West Palm Beach on September 28, [redacted]. Despite our entitlement, the desk attendant insisted on a $25.00 fee for our baggage, which we reluctantly paid using my husband's Advantage Card ending in [redacted]. We are now seeking a refund for this amount. On our return journey, we informed the airline attendant about our entitlement, and no fee was charged. Given these circumstances, we are requesting a refund of the $25.00 baggage fee paid on the outbound flight from Philadelphia to West Palm Beach.

On October 18, [redacted], I had an experience at Toronto (YYZ) airport with American Airlines. I was printing tickets and checking baggage using the self-checkout system. Initially, my card was rejected twice, but another card worked. Later, I found out my luggage was overweight, costing an additional $[redacted].50, on top of the $40.95 I initially paid. At the desk, they explained the extra charge and mentioned a mistaken charge for an extra bag, totaling $31.44 on my Riegelwood Federal Credit Union bank card. I'm seeking a refund for the overcharged amount.

I am a frequent flyer with American Airlines and have always appreciated their professional staff. Unfortunately, during my recent experience at Dallas Fort Worth Airport, I encountered an issue. After checking in at the gate, the flight suddenly changed gates, causing me to miss my boarding time. When I approached Cynthia at gate C7 for assistance, she was extremely rude. Despite the inconvenience of missing my flight, Cynthia's behavior was unacceptable. As someone who travels extensively for work, I value customer service and this experience has left me disappointed. I hope American Airlines addresses this matter promptly. Best regards, LMR

I am experiencing a transit visa issue. Can you assist me with a visa waiver as I am unable to obtain a transit visa promptly? My flight is scheduled for departure tomorrow, and my PNR number is QHPFYG. The Argentinian consulate has returned my passport late, causing a delay in obtaining my US transit visa. Could you please provide a visa waiver for transiting the US so that I can still make my flight, or help me with a refund so I can book a different flight? Any assistance you can offer would be greatly appreciated. This is my first trip abroad, and it coincides with my first seminar at an international conference, an opportunity I truly do not want to miss. Your prompt response is crucial as time is running out. Thank you for your attention.

On September 16th, [redacted], I had a connecting flight from London Heathrow to Vancouver Airport on BA0193 to meet my son and grandchildren in Oregon. Unfortunately, my journey was disrupted. The initial delay at Heathrow resulted in me missing my connection to Dallas. Subsequently, upon arrival in Calgary, I found out that my luggage was left behind in Dallas, causing me to miss the last flight to Vancouver. Despite being promised $[redacted] for immediate expenses, I did not receive it. As a 75-year-old traveling alone, I had to spend the night at the airport without essential items from my lost bag. My son, who had to change hotel reservations, also faced inconvenience driving from Nanaimo. I was eventually reunited with my luggage in damaged condition, incurring additional costs for essentials. The overall experience was distressing, and I felt more assistance should have been provided. WestJet staff were helpful throughout. I have documentation to substantiate my claim, including the baggage tag, boarding passes, photos of the damaged suitcase, receipts, and hotel bills.

On November 2nd, my spouse and I urgently needed to secure one-way airline tickets from Jacksonville, NC to Portland, Maine for a family medical situation. The airline agent managed to locate us one-way flights at a steep cost of $[redacted].30 per ticket. To our dismay, we were also hit with an extra $35 per ticket for booking at the airport, which seems exorbitant. I am baffled by this additional fee and am curious if American Airlines can consider adjusting these fees to a more reasonable level. To provide context, we discovered that later on the same day, Delta Airlines was offering tickets for less than $[redacted] each. Unfortunately, given the circumstances, we had no choice but to proceed with the booking. What options may American Airlines offer us in light of this situation?

Dear Customer Service, I have been attempting to resolve an issue with my lost luggage from a recent trip to Punta Cana. One of my suitcases was misplaced, causing me significant inconvenience during my stay. Despite numerous phone calls and efforts to track down my luggage, there seems to be no progress. I was stranded without essentials for several days in a foreign country, and the situation was quite distressing. Although the airline staff provided some basic items like a toothbrush and razor, I had to purchase clothing and other necessities locally, which was not ideal. I believe I am entitled to compensation for the troubles I faced and the expenses I incurred due to the lost luggage incident. I have been directed to contact customer relations in Phoenix and also advised to reach out to you via email. Kindly assist me in resolving this matter promptly. Thank you for your attention to this issue. Sincerely, Cheryl L.

I purchased a ticket online last week for my husband and me. Initially, there was an issue with my payment, so I went to the bank to add more funds to my ATM card for the two tickets. However, after making the payment, there was no confirmation if both tickets were processed. I checked with the bank later and found that only one ticket was charged. As I cannot travel alone, I was hoping both tickets were covered. Today, I received the locator and confirmation numbers via email but need to cancel the trip urgently due to my husband's poor health. The trip confirmation is OPVBLF, and my name is Lorna Pongos. We are currently in Ormoc City, Philippines. Please assist in canceling this flight. Thank you.