American Airlines Customer Service Issues

I experienced significant delays with your airline, which caused me to miss my connecting flight to San Angelo. My flights were AA2240 with record locator BYTOVG from Seattle to Dallas Fort Worth, and AA4090 to San Angelo. Unfortunately, my luggage was also delayed in Dallas, causing further inconvenience. The service provided was unsatisfactory, with staff seeming unhelpful and uninformed. Despite numerous conversations, my luggage was not delivered promptly. I had to rent a car to reach my destination. I am requesting a full refund for the tickets due to the overall negative experience.

I had a flight from Puerto Rico to Los Angeles via Miami. The flight was repeatedly delayed, with take off originally set for 3:45. After waiting for two hours on the plane, we were informed of a malfunction. We eventually arrived in Miami at 1 a.m. We were assured a hotel due to missing our 9:15 LAX flight, but upon reaching Miami, AA staff refused. Instead, we were instructed to wait in the airport from 4 a.m. until our 8-9 p.m. flight. Being business/first class ticket holders and AA members with a credit card, we were greatly disappointed. I have requested a refund for the flight segment and also been advised to seek reimbursement for the night's hotel. Despite AA claiming no available rooms, American Express managed to find us one, despite AA staff having hotel vouchers visible. Subsequently, my next American Airlines flight encountered issues, leading to a complex reroute through two airlines to make my connection to Brazil from Mexico City. I hope we can regain our trust in American Airlines.

On August 17th, I had a disappointing experience on AA flight [redacted] from Paris to Roanoke, VA. I had paid for an upgraded window seat at the airport, only to be told conflicting information by the staff once on board. One of the stewardesses accused me of sitting in the wrong seat and even went as far as insinuating I had stolen a blanket, which was very upsetting. To make matters worse, during the flight, I started feeling like I was being bitten by something. Upon investigation, I discovered a bed bug on me, leading to multiple bites. This was unacceptable and caused me a lot of distress. Despite writing two complaints, I have not received any follow-up from the airline's customer care. To add to my frustration, my subsequent flight was canceled, leaving me stranded and angry. Due to this terrible experience with the rude staff, seating issues, and bed bugs, I had to seek medical attention for the bites and had to thoroughly clean and replace my belongings affected by the bed bugs. I have taken to social media to share my ordeal and I am seeking immediate contact from the airline to address these issues.

To whom it may concern, I was on Flight [redacted] from Cancun to Miami today, and I experienced multiple delays, along with encountering a crew member whose behavior was extremely unpleasant. She not only made me feel uncomfortable but also behaved inappropriately with three other passengers. Her language was disrespectful and disturbing. When I politely asked for a bottle of water, she rudely told me to get it myself and even invaded my personal space. Despite my request for her name, she concealed her nametag, and the other crew members refused to provide her identity. I eventually spoke to the captain upon landing. This kind of unprofessional conduct must be addressed, and I am seeking appropriate compensation for today's disappointing flight experience.

Hello, I need assistance with obtaining flight credit for a cancelled flight due to Hurricane Lane in Hawaii. Despite my attempts to contact support over the phone, I have been unsuccessful in securing a credit. My travel companions who booked through United and Delta were able to receive credits for their cancelled flights. Given the circumstances of a state of emergency in Hawaii, I chose not to risk my safety by traveling there. I am not requesting a refund, only a credit for future use. Your help in this matter would be greatly appreciated. Thank you.

On July 16th, I traveled from Wichita Falls to Tampa. I have a disability and require a BiPAP machine for breathing. The first flight attendant was friendly, but the second attendant was not as accommodating. There was a gate change which caused some inconvenience. The second attendant seemed indifferent and did not communicate. Unfortunately, he misplaced my BiPAP machine, along with my medication. This resulted in a stressful vacation spent trying to locate my belongings and arranging for a temporary replacement due to a doctor's prescription. After some delay, my BiPAP machine was found, but certain items were still missing upon arrival. I am seeking reimbursement for my flight ticket, hotel expenses, car rental, and the shipping charges incurred. As someone with a serious health condition, the loss of my machine was distressing. Please contact me using the provided contact details as my email has been compromised. Nancy M.

To whom it may concern, I am a loyal gold member of American Airlines with a business credit card that I use for around $[redacted],[redacted] worth of spending yearly, redeeming all rewards for miles to make my flights more comfortable due to a back issue. On August 8th, my direct flight from SAN to PHL was delayed, moved to another gate, then canceled at 1am. After rescheduling for the next day, the new flight was also canceled. Faced with no alternatives, I opted for a $[redacted] Frontier economy flight at another terminal, missing important events and incurring extra expenses. Requesting a refund of the miles used for the canceled flights and an additional 25,[redacted] miles for the interim flight would be appreciated.

I am overseeing an Au Pair from Venezuela who is in the United States on a J-1 Visa for childcare. The host family, visiting Quebec, wanted her on a separate flight due to booking issues. However, she was denied boarding for lacking proper travel documents. She possesses a valid Venezuelan passport, J-1 Visa for multiple US entries, DS2019 form, I-94 form, eTA to visit Canada, and a ticket from Fort Wayne International Airport to Quebec on American Airlines. Despite this, she was told she needed a US resident card, unnecessary for an Exchange Visitor like her. The sponsoring agency is Euraupair. The Au Pair's name is Maria Fernanda Lizaraz Velasquez. I am Nancy Paschal, her Community Counselor. Your assistance in resolving this promptly is appreciated, as the host family eagerly awaits her arrival in Quebec.

Hello, I'm Jorge Alcala, and my AAdvantage number is 7LT67M2. I have a trip booked with American Airlines on Saturday, September 1. My Confirmation Code is DTNYIJ. I have 2 inquiries: 1. I'm interested in upgrading seats for my wife and me for our flight to Cabo San Lucas to celebrate our 15th Wedding Anniversary. We would like to upgrade the second leg of our trip on flight [redacted] from DFW to SJD-Los Cabos on Saturday, September 1. Could you please provide information on available upgrade options and costs? 2. I noticed on the AA app that on our return flight from Cabo to Dallas, we are seated in different rows, 27A and 28D. Please verify if we are flying together. If we are not, kindly explain how we can sit together. Additionally, could you provide details on upgrading this flight and the following flight from Dallas to TPA? Thank you in advance for your assistance.

For four weeks in a row, the flight from Santa Ana, California to Phoenix has been delayed, causing my husband to miss his connection to Tucson, Arizona. Last Thursday, he had to rent a car due to the delay, adding extra costs. This week, there are no available flights from Phoenix to Tucson, and the customer service from the airline seems indifferent. American Airlines needs to address these ongoing issues; this time it is because a crew member did not show up. I require my husband back by 5 am for me to go to work since there is no one to care for our children. The airline only offered a 10:00 am flight taking him through California then Denver, arriving in Tucson the next day at 10 am. The continuous disruptions are the airline's responsibility and are unacceptable.

I have a booked a package deal with Expedia.com that includes airfare and hotel. My itinerary number is [redacted][redacted] and it was confirmed on September 4, [redacted]. Due to my mother's medical condition, which requires me to assist her with Alzheimer's testing and hospitalization, I need to shorten my trip. I kindly request accommodation for this change with any additional fees that may apply. I am in urgent need of flying out of St. Thomas, U.S.V.I., on Sunday, October 1, [redacted] to attend to my mother. I ask for your understanding and assistance during this difficult time. I sincerely hope to waive the $[redacted].00 itinerary change fee in light of this unexpected medical situation. Thank you for your consideration as I navigate this challenging time.

I was supposed to find relief from the incredible stress of managing two difficult estates after losing my mom to cancer and then my uncle. Reluctantly, I agreed to join my husband for a trip to Cozumel. However, our flight was delayed multiple times due to mechanical maintenance issues. After much waiting and confusion, we were rerouted to DFW with our bags left behind. The lack of clear communication and misplacement of our luggage added to the frustrating experience. Eventually, we managed to sort out our flights at the Admirals Club and received a $25 meal voucher and a stay at a Motel 6. After a day filled with mishaps and missing out on vacation time, I hope the airline addresses the situation appropriately, acknowledging that none of the issues were our fault, and compensates us accordingly with flights and accommodations that are more suitable for rest and recovery.

Good morning, Madam/Sir, We missed our flight due to a lack of information. We were waiting at gate 4 when our plane was announced late. We saw people moving and checked the screen, which showed Panama as the destination. We then went to the main departure screen and saw the plane was delayed. Seeking help, we were directed by AA to go to the lobby counter outside security. Despite not finding it, we returned to gate 4 for more help only to discover the doors were closed. An alternate flight for tomorrow was arranged without a hotel provided. We seek a prompt solution or information regarding this matter. Best regards, Herman W.

Subject: Issue with Receiving Flight Voucher Dear Sir/Madam, I am seeking assistance to acquire credit for my cancelled flight on August 4th, [redacted], with flight number #[redacted][redacted]. Despite reaching out to American Airlines multiple times, my issue remains unresolved. American Airlines states that a voucher was sent to my email address [redacted] on August 5th, [redacted]. However, to my knowledge, I did not receive this email. I have diligently checked my spam/junk folders as well. To ensure there are no complications with communication, I am now contacting you from a new email address, [redacted], in hopes of receiving the voucher there. A copy of this message has also been sent to [redacted] Kindly send the voucher to [redacted] If communication issues persist, please send an additional copy to [redacted] Warm regards, S.D.

As residents of Wilmington, NC, my family and I evacuated to Charlotte during hurricane Florence since all roads leading back to ILM were closed without a known opening date. I had reservations with AA to fly out of ILM on 9/28 and needed to ensure I was back in time. The airport was closed, and new generators were awaited for reopening. I spoke with an AA representative and made a reservation (booking reference LZEECA) to fly from CLT to ILM on 9/25 to be on time for my next flight. I also purchased trip insurance on the AA website after being told changes wouldn't be allowed due to Florence. Despite successfully driving home on 9/20 despite road closures, I discovered my insurance became invalid since 9/5 due to Florence no longer being a valid reason, and canceling through AA incurred a fee because my ticket was non-refundable. My disappointment with the AA service stemmed from feeling that I shouldn't have to pay a cancellation fee for trying to ensure I could catch my essential flights. The fee was charged to my AA credit card associated with our frequent flyer numbers.

I reserved 2 tickets from Mia to JFK, then to Hong Kong, and finally to Singapore using Aadvantage Miles. The initial flight is on AA, and the rest are on Cathay Pacific. I'm experiencing an issue where the name format on my boarding pass from AA differs from what is on my passport, causing Cathay Pacific to withhold my boarding passes. After being on hold for over an hour, an agent redirected my call due to not handling international flights, extending my wait even further. The total time spent between Cathay Pacific and AA has exceeded 1.5 hours. I am feeling incredibly frustrated as I have an early morning wake-up call scheduled. It's currently 9:22 p.m., and I urgently need someone to contact me as soon as possible.

My flight from Montrose, Co. to Syracuse, New York on 7/14 was delayed, causing me to miss my connecting flight at Chicago O'Hare. I received a hotel voucher, but the hotel was full and I was advised to get a new voucher from the customer service desk. It was late, and I hesitated to walk back, so I booked a room at the Hilton nearby. Despite others using American's vouchers at the same hotel, the Hilton didn't honor mine. I submitted a refund request form to AA on August 6 after learning about it on their website, but have not received a response. AA's customer service mentioned I could only contact them via email, fax, or mail for information. I'm unsure how to proceed without feedback on whether my requests are being received and addressed.

I bought a ticket on Oct 4, [redacted], due to a family emergency but couldn't use it because of ongoing health issues with my sister. Multiple surgery delays and exhausted time off from work prevented me from making the trip. Another family member used the ticket. When I tried to use it later, AA couldn't find my ticket without the number. I found the information before it expired, but when I tried to make a new reservation on Oct 4th, I was informed a flight had to have been booked and used already. This situation is distressing as I don't have the funds to waste. If I had been informed earlier, I would have used the ticket immediately. I acknowledge not thoroughly reading the fine print but purchased the ticket during a critical time for my sister. Your help with resolving this issue would be greatly appreciated. Thank you. C Jordan

Hello! I received an email yesterday that has me concerned. Below is a copy of the email: Dear Sir/Madam, Unfortunately, we encountered a technical error preventing the completion of your baggage purchase. To finalize your request, kindly take the following steps: 1. Contact American Airlines 2. Provide the reference code: O9YOTN 3. Book your baggage directly through the airline. A refund of [redacted] SEK for the baggage will be processed to your original payment method. If you used Klarna, your invoice will be adjusted and sent to your email with the reduced amount. If the invoice has been settled, Klarna will contact you for refund details. Refunds are currently taking 1-2 weeks to process, but we aim to expedite this for you. We sincerely apologize for this inconvenience and will work diligently to resolve your request promptly. Best Regards, Charlotte B Supersavertravel

Our flight was canceled just a few hours before departure, causing us to miss important family functions and appointments. Originally scheduled to fly from Phoenix to San Diego and arrive at 9am, American Airlines rerouted us through LA before finally reaching San Diego. This unexpected delay led to us missing a hotel check-in, necessitating additional expenses. The lack of apology or proper customer service from American Airlines compounded our frustrations. Unfortunately, we missed a significant family event due to the lengthy 8-hour journey, a delay that should have only been 45 minutes. Unless this issue is resolved, we will not be choosing to fly with American Airlines again.