American Airlines Customer Service Issues

I am requesting a full refund for my reference ticket: [redacted][redacted] due to being hospitalized from June 3rd to June 6th, [redacted], which caused me to miss my flights from CLT to EWR on June 9th, and from EWR to CLT on June 11th, [redacted]. I have submitted a doctor's letter advising against travel and have explained my situation to A.A. refund representative Treasure Calvillo. I am 85 years old, have severe lumbar spinal stenosis, and limited use of my right leg, making air travel difficult and painful. I was traveling to attend my brother's memorial service and no longer have the need to travel to NJ due to not having family there. As a senior citizen on a fixed income, the full refund of $[redacted].90 is more beneficial to me than a change fee waiver. I am grateful for A.A. considering my request. Thank you, Ira Citron.

On July 21st, I had my flight scheduled from Norfolk to Bogota, Colombia with a layover in Miami. The flight got delayed, causing me to miss my connection. American Airlines arranged for me to stay at a hotel and provided a sandwich voucher. The next day, my flight was canceled, and I was transferred to Avianca. My second checked baggage arrived, but I was charged an extra $[redacted], which was unjust as I had already paid for the second bag in Norfolk for the flight to Bogota. This situation was economically disadvantageous to me, and I missed a university interview due to the time lost. I request a refund for the double-charged second baggage fee and compensation for damages, or I may consider pursuing legal action.

As an active-duty service member, I recently had an unpleasant experience at kiosk C2 at [redacted] in Dallas Fort Worth while trying to get on the standby list. Despite encountering a rude lady at the desk who seemed uninterested, I eventually sought help at kiosk C7. There, I was promptly added to the standby list as number 1. However, as the boarding time approached, I noticed the fifth person on the list was given a seat before me. When I approached the lady at kiosk C2 again, she seemed annoyed that I was added to the list despite her earlier refusal to assist. I tried speaking with the male supervisor, but he was too busy to address my concerns. Despite promises to help after a follow-up call, he failed to take any action on my behalf.

I took Flight #AA4914 from Newport News to PHL connecting to Flight #AA1864 to FLL. My sister has been at the airport since midday. The flight was delayed multiple times from the original departure of 4:05 pm to 4:46 pm, 5:00 pm, and then finally 5:30 pm. Due to these delays, we were told she would miss her connection in Philly and would have to stay overnight there. Despite agreeing to this change and requesting a hotel, the manager informed us that no hotel room would be provided due to the delays being weather-related. Currently stranded at the airport without money for food or accommodation, we are feeling helpless and in need of assistance to resolve our situation.

Flight [redacted] from Charlotte to Austin was delayed for almost 3.5 hours due to a maintenance issue. The flight should have left at 9:20 AM but departed at 12:42 PM, causing inconvenience for passengers like Sophie L. and Daniel A. Compensating passengers for the disruption caused by the unresolved bathroom maintenance issue before departure is necessary. I hope the airline addresses this matter promptly.

On July 27, [redacted], my scheduled flight #[redacted] from Charlotte, NC to Newark was canceled due to engine issues. I was rebooked on flight #[redacted] departing at 2:30 PM, which was also delayed and then canceled due to weather conditions. I needed to deliver the eulogy at my parents' graveside service in Nanuet, NY the next morning. To ensure we arrived on time, my son and I had to hire a driver after the flight disruptions. We made it to NY three hours before the funeral. I am seeking compensation for the missed flights, either credited to my credit card or as a round-trip ticket for myself and the Charlotte-to-Newark leg of my son's round-trip ticket. I understand the flight cancellations were for safety reasons, but the additional stress and unexpected expenses amounting to $[redacted] for the driver prompt my request. Thank you for considering this matter.

My PNR is wsrxic. We are traveling with a group of six. We were informed at the Los Angeles gate that we would make our connecting flight in Chicago. We have reservations for six rooms at the Ritz hotel in Paris on Tuesday night, which are non-refundable. We have an event to attend in Paris and have tuxedos in our checked baggage. We also have arrangements with the Ritz chauffeur to meet us at the airport. Despite being assured by both the gate agent and my office that we would make our connection, we were not given any alternate options. We were not made aware of any potential issues until after we boarded. We have two young children with us, aged 2 and 4, whose schedules are planned around the Paris flight. We are reaching out for assistance to ensure we can continue with our travel plans as scheduled.

Upon traveling back to the US from London with connecting flights through Philadelphia, our group faced numerous delays and inconveniences. Flight #[redacted] experienced a two-hour delay in Philadelphia, causing us to miss our planned destination of Detroit on flight #[redacted] and land in Pittsburgh due to navigation issues. As the lead teacher of an EF TOUR to the British Isles, we had organized transportation which cost $50 per person for a two-hour drive to and from the airport. However, due to the extended delays, our driver couldn't wait for an unspecified amount of time, resulting in an extra $[redacted] charge when the bus eventually picked us up upon our return at 1 am. Despite filing a claim with AA, it was denied, prompting us to seek reimbursement through our travel insurance. To support our claim, I require a detailed itinerary of the delays encountered during our journey.

I recently booked 13 flights for my wedding party through American Airlines. Unfortunately, our first flight was delayed due to weather, which was understandable. However, the way our new flights were handled left us very upset. Upon arrival at our connecting city, my fiance and I were separated from our three young children, ages 13, 11, and 5. Specifically, my 11-year-old son was placed on a different flight with my brother, causing issues at customs in Montego Bay as he was not with his parents. Fortunately, my brother's credentials prevented any further complications. Despite numerous attempts, I have been unable to reach anyone to address this situation. It is distressing how American Airlines handled our family's separation during the travel. I kindly request flight vouchers or miles for future travel to resolve this matter.

Hello, I had a trip from MSP to BLR through Chicago which got delayed due to bad weather. Consequently, I missed my connecting flights. American Airlines rerouted me through SFO with a 16-hour layover, despite an earlier available flight, AI184, being half empty. Despite my three requests through the 1-[redacted] helpline and in person at SFO, I still had to endure the 16-hour wait without accommodation. Additionally, the new flight they booked me on has a 15-hour travel time, which is quite inconvenient for me. It would be much appreciated if I could be upgraded to premium economy for this lengthy journey.

I was on flight AA3499 from CMH to LGA scheduled for 9:10 AM. When my family and I arrived at 8 AM, we were told that there was no stewardess assigned to the flight, causing a delay of over 2 hours. Despite the inconvenience, we missed quality time with our family and their planned activities. The return flight was also problematic. Flight AA [redacted] scheduled from LGA to CMH at 10:30 AM was delayed due to mechanical issues, causing further frustration. After experiencing these disruptions with AA, I believe compensation is warranted for the cumulative inconveniences we faced throughout both journeys.

We are traveling on American Airlines from Phoenix to Charlotte later this month and then on to Myrtle Beach. However, my husband recently had a stroke and now requires his walker for stability. I have a few questions regarding our upcoming flights: 1) How would I transport the walker onto the plane? Should I cover it or is it fine to just fold it up? 2) Do you offer pre-boarding? Can I arrange this at check-in or should it be done ahead of time? 3) Is there assistance available from ticketing to the gate since my husband cannot walk long distances? 4) Due to his joint replacements, my husband needs a hand or machine scan at security. Will there be any issues with this process? Is there someone who can assist us? Our names are David L. Schenkar and Cheryl A. D. Schenkar. Our American Airlines confirmation code is HCNGTZ. Thank you for your help; we already have our seat assignments.

I booked American Airlines flight [redacted], with confirmation number QPFIKB, which was canceled and resulted in a Credit Voucher for a flight from Caracas (CCS) to Miami (MIA) on August 7 at 1:44 pm, landing at Terminal C Gate E4 at 5:19 pm for connecting flight [redacted] at 8:00 pm. Unfortunately, there's a crisis as Luis Del Valle-Prado Gomez from Venezuela is unable to get a US visa, hindering his travel for a job interview in Buenos Aires with American Airlines as an airplane mechanic on August 12th. I have tried contacting American Airlines multiple times for a refund promptly, as we urgently need funds to rebook for Buenos Aires. The US Embassy has no solution yet, and Mr. Prado urgently needs to secure work to support his family. I can be reached at my USA phone number [redacted] for any assistance needed.

On August 8th, my family and I traveled from San Diego to Dallas on a priority flight. Unfortunately, our connecting flight to Norfolk, [redacted], was significantly delayed, and we later learned that the Norfolk Airport had a curfew due to runway resurfacing. Despite being aware of this, American Airlines did not inform us until the flight was ultimately canceled, leaving us stranded without alternative arrangements. While some passengers received compensation in the form of hotel accommodations, I was initially denied at the AA information desk. Another AA representative acknowledged that we should have been provided with hotel rooms but was unable to assist further. Having to secure our own accommodations, we are now facing additional delays as we wait for a new flight. My name is Joyce Lyon, and I am seeking reimbursement for the hotel expenses incurred during this ordeal. I believe that vouchers for future travel could help compensate for the inconvenience caused by the delays and lack of transparency from AA. It is crucial for my husband to return to work promptly, and we are eager to resolve this situation.

I have recently encountered an issue with being charged multiple times for baggage fees while checking in with American Airlines. The AA employee at the check-in machine tried to process payment using my travel card, but it showed as declined twice. I then used my partner's card to successfully pay for the luggage fees. However, despite the declined transactions on my card, I later discovered that $60 had still been deducted from my account without receiving a receipt. Only the payments made with my partner's card, totaling $[redacted] for 2 bags for 2 passengers, were acknowledged with receipts. I approached the same AA staff member who assisted us initially, and he mentioned that the charge might disappear on its own as it was "pending." If the unauthorized charge goes through, he advised contacting the company for a refund due to a possible issue with the machine.

I requested a refund shortly after booking my trip. Despite being informed that I wasn't eligible for a refund, I was offered a credit for future travel. I mentioned having insurance in case of unforeseen circumstances preventing me from flying, but was directed to contact the insurance company, which later denied my claim. My wife's passport issue was disclosed promptly. Now, I'm unable to contact the airline. When I called, they requested a ticket number instead of using my record locator. I seek a refund for my unused, refundable ticket, as I provided ample notice to the airline.

Our American Airlines Flight # [redacted] on 7/27/18 from HTS to Charlotte to O'Hare got canceled. We ended up flying out the following day. Due to the change, we had to modify our hotel reservation at the Millenium Knickerbocker Chicago, incurring an additional night's charge. We kindly request a refund of $[redacted].29 to cover the unexpected hotel expense caused by the airline's sudden cancellation.

I have a flight booked as a fairly novice flyer. When I checked the passenger info edit page, I noticed my middle initial was missing, which is different from how it appears on my ID card. Despite multiple corrections, the issue persisted. Customer service assured me it would be corrected on my boarding pass, but the encounter left me feeling unsure. After attempting to reach out for assistance via Facebook, I have yet to receive a response after two days. I hope to resolve this matter before my flight in two weeks. Although I had a positive experience with United customer service, switching airlines did not solve the problem. Any advice would be greatly appreciated.

Yesterday, my husband and I booked a flight with your airline to Miami at 6:45 am. Initially, the person at the front desk named David was uncooperative, and his body language was unwelcoming. We proceeded to board the gates at 6 am as requested. Unfortunately, upon reaching security, there was a significant delay which was beyond our control. When we arrived at the entrance to show our boarding passes at 6:41 am, a young Spanish girl with a discourteous attitude informed us that the plane had closed. This was my first time booking a flight with your airline and it will definitely be the last. Our confirmed seats and boarding passes were given away, despite the delays beyond our control, and we were not paged over the speakers. This trip was essential due to my father-in-law's passing, and as it was a connecting flight, we ended up losing half of the money. This has been the worst travel experience I have ever encountered.

I experienced a 5.5-hour delay on Flight AA [redacted] from JFK to O'Hare due to various issues, including mechanical problems, weather conditions, and crew availability. I am seeking compensation in the form of future travel credit or an upgrade for my upcoming trip to Curacao. Additionally, I paid $49.53 for extra legroom on Flight AA295 from O'Hare to JFK. Despite arriving at the airport two hours early and changing to an earlier flight with a $75.00 day-of-change fee, the gate manager assured me that the $49.53 would be refunded. However, I have not received the refund as promised. I would appreciate your assistance in resolving these matters. Thank you.