How Do I Get My Money Back for a Baggage Fee That I Was Charged by United Airlines?

If you believe that you are owed a refund of a baggage fee charged by United Airlines, you may be able to get it. If you want a refund because of damaged bags, you must file a report in person at the airport, as soon as possible after discovering the damage. If you want a refund because of a canceled flight, you can request one online.

Like most airlines, United Airlines charges baggage fees. If you believe you are owed a refund for a baggage fee, you need to know if and how you can get it. Keep reading because this article will teach you what you need to know.

Getting a Refund for Damaged Bags

If you discovered that your bags had been damaged after you checked them, you may be able to get a refund for the baggage fee. However, before applying for a refund, you have to report the damage to United Airlines. Ideally, you should do this immediately after picking your bags up, while you are still at the airport. Find the Baggage Service Office, which should be located right next to the baggage claim area in most airports. Talk to a United Airlines representative and report the damage to them. Once the representative has examined your bags, you will be assigned a file number for your case. The airline will contact you with instructions after completing its investigation.

If you only noticed the damage after you got home from the airport, return to the airport and make a report, or call the Baggage Service Office within 24 hours of your arrival for domestic flights. That period extends to seven days for international flights.

Getting a Refund for a Canceled Flight

If you want a refund for your baggage fees because of a canceled flight, follow these steps:

  1. Log into your United Airlines account.
  2. Go to the refund request page.
  3. Click on the tab marked "Request a Refund."
  4. Either click on Add a Trip or Enter Receipt Details.
  5. Locate your trip on the list if you click on Add a Trip. Otherwise, enter your receipt details.
  6. Describe how the canceled flight prevented you from traveling and why you want a refund under the Details header.
  7. Attach any documents you have by clicking on Choose File.
  8. Enter your email under the How to Get Back to You header.
  9. Enter all requested personal details under the Your Information header.
  10. Click the Submit button.

How To Check Your Request Status

You can check your request status by following these steps:

  1. Log into your account.
  2. Go to the refund request page.
  3. Click on the tab marked "Check Status."
  4. Enter your ticket number.
  5. Enter your last name.
  6. Click the Check Status button.

Contacting United Airlines

If you have any questions about the baggage fees or need help with the refund request, you can get help from a United Airlines representative. You can talk to one by phone, on the help forum, or by email.

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Christian has been writing about long hold times and customer service call center experiences since 2010. He's been featured in Bloomberg, the Wall Street Journal and the Boston Globe.
How Do I Get My Money Back for a Baggage Fee That I Was Charged by United Airlines?

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