United Airlines Customer Service Issues

Hello, I recently flew with United, but my TSA Precheck did not appear on my boarding pass. I previously added my Known Traveler Number (KTN) TT116G43N to my United account and checked that it was still valid after the flight. I have upcoming flights on Sun, Sept 3 – UA [redacted] and UA [redacted] (Confirmation M2ZZN3). Can you please update my boarding pass to include my TSA Precheck? Kindly send me an email confirmation once this has been resolved: [redacted] Thank you.

Hello, my name is Timothy G. I have a flight scheduled for tomorrow with the confirmation number IG10FC. I have a concern about my carry-on bag. As a disabled veteran, I rely on a backpack to transport essential items. The dimensions of my carry-on backpack are 10” x 11” x 22”. I want to ensure it complies with the size regulations for carry-on luggage. I reviewed my app but couldn't confirm if I qualify as a MileagePlus Premier member, allowing me to bring one carry-on suitcase in the overhead compartment. Thank you for your assistance. - Tim G.

I will be traveling to India from November 15-27 with a group. One member has back issues and might not join due to discomfort during long flights. Our flights are non-refundable, and we are seeking to transfer a ticket to another friend who wants to join. Unfortunately, we are unable to find an available seat with the same itinerary. Is there a way we can pay a fee to switch the reservation from the person with back issues to our friend who wishes to take her place?

I have a flight booked from Wichita, Kansas to Chicago, IL for tomorrow, Sunday at 12:21 pm. Unfortunately, I lost my wallet a few weeks ago and do not have any identification. I have already ordered a new driver's license from the Wisconsin DMV, but it won't arrive for another 10 business days. I am unsure if I can reschedule my flight or make any other arrangements without an ID. I urgently need to travel to Milwaukee, WI as my mother is terminally ill.

My husband, Frank Razzano, recently passed away. We have a credit under #I3HHRH that I, his wife, would like to use for a flight from Fort Lauderdale to Newark, NJ. I was informed that the credit needs to be transferred to my name for processing. The credit is for $[redacted].70 with United. Frank passed away on May 14, [redacted], and the voucher is valid until the end of December [redacted]. Thank you. Pat A., wife of Frank Razzano

Subject: Refund Request for Erroneous Charge I’m reaching out regarding a charge on my MasterCard for an uncompleted reservation I attempted to make on 2/13/20 for a round trip flight from Milwaukee to New York. Despite being charged $[redacted].80, I never received a confirmation number, and the flight did not reflect in my account. I assumed the charge would be cancelled, but it hasn’t. I kindly ask for a refund for this error. Thank you. - Nell P. Dismissed Response: I never received a ticket after numerous failed attempts to complete the booking online. No confirmation was ever provided, and my account showed no record of any reservation. I request a refund solely for the erroneous charge, not a ticket refund. Kindly advise if more details are needed. Thank you. - JR Thank you for your understanding while we reviewed your refund request. Unfortunately, as the ticket was non-refundable and not impacted by qualifying refund scenarios, we are unable to process a refund. However, you can utilize the value of the ticket for future travel options. View your options for rebooking or flight credit on United or our partner airlines. Thank you for choosing United. - United Refunds

Hello, my name is Atygaeva Laura. I lost my luggage during my travels from Newark Liberty International Airport to Atyrau, Kazakhstan on 09/08/23 at 6 pm. Unfortunately, my luggage was left behind in Amsterdam due to a mix-up with a "United-Amsterdam" coupon attached to it incorrectly. I was unable to retrieve it as I lacked a Schengen visa to access the luggage hall. I urgently need assistance in transporting my luggage to Atyrau, Kazakhstan as it contains vital documents. Thank you for your help.

I am Marilyn Meyers. I departed from Orlando, Florida on 9/6/23 on a flight to Venice, Italy with a layover in Newark, NJ. Unfortunately, my checked bag did not make it to Venice. United File Reference VCE11640M was filed for the missing bag. Despite tracking it to Venice on 9/8/23 at 5:16 PM on flight EN8204, it was not delivered to my hotel. My tour group, EF Go Ahead Tours, left for Florence the next morning. I updated United with my new hotel address but my bag did not reach me in Venice before I left for Rome on 9/11/23. I am currently in Rome and still without my bag despite my efforts to seek assistance from both United and my tour company.

During my recent 10-day trip to Italy with EF Go Ahead Tours, I encountered an issue with my checked luggage. Upon arriving in Venice, my bag did not make it, leading to a series of complications as I traveled to Florence and then Rome. Despite providing my forwarding address multiple times, the bag was only delivered to me in Rome on September 13th. This caused significant inconvenience as I had to purchase essential items valued at around $[redacted]. The delay and stress impacted my long-anticipated vacation greatly.

I had a lengthy chat with a United agent, during which they appeared to be assisting other customers simultaneously. After an hour, I was informed that I could not use my remaining voucher credit to modify my return flight. I had the flight I wanted to change to selected, as well as reviewed my voucher and credits, all while chatting with the agent. Following the chat, feeling rather frustrated, I revisited the site to select my flight again. To my surprise, the flight now costs $40 more. Perplexed, I closed the Chrome tab, hoping the price might change upon reopening. However, I encountered difficulties logging back in and updating my password. Could it be possible that agents can affect your account due to dissatisfaction on your end?

Dear United, I am writing to inform you that I, Isha Dyfan, have a flight scheduled to Newark, New Jersey tomorrow at 7:45 am from London. Unfortunately, due to work commitments, I am unable to make this trip. I am currently in Uganda for a mission. I would like to reschedule my return flight from London to a future date. Please advise on the necessary steps to proceed with this request. My confirmation number is B1KF4G. You can reach me via email at [redacted] or by phone at 1-[redacted].

My wife, Laura Gibbs, and I, Mark Gibbs, took a flight from Lisbon, Portugal to Newark on 7/26/23 with a connecting flight later to Raleigh. Our initial flight was UA 65, delayed by an hour, leading us to miss our connecting flight (UA [redacted]) due to pilot unavailability. After a long wait, we were rebooked on UA [redacted] for the next day. The provided vouchers only covered part of our hotel stay, forcing us to pay for an extra night. We seek compensation of $[redacted] for flight delays and $[redacted].87 for the extra night. On our return flight from Raleigh to Lisbon on 8/30/23, our flight (UA [redacted]) got canceled due to mechanical issues, rerouting us through Frankfurt. In Lisbon, our luggage was delayed for two days. We request $[redacted] for flight delays and $[redacted] for luggage inconvenience, totaling $[redacted] in compensation. Overall, we ask for a total compensation of $[redacted].87 for both incidents.

Hi, I'm Walter Majerski, and my wife is Elsie. Our Mileage Plus numbers are EF416480 and HJO95929. In September [redacted], due to Covid-19, we had to cancel our flight with confirmation number AYPNKJ. United provided us with $[redacted].60 in future travel credit, but we were unsure about the expiration date. After seeking clarification, we learned that we needed to book a flight by January [redacted]. We plan to travel from Philadelphia to Memphis on 4/13/[redacted], returning to Newark on 4/25/[redacted]. Can I please get verification that the credit will be valid for this trip? I can provide more information if needed. Thank you, Mr. Walter Majerski.

Dear everyone at United Airlines, I recently had to cancel two flights for my husband, Cliff DeManty, who has been diagnosed with terminal brain cancer. The flights were booked under the confirmation number PJRGLF for Oct. 2 – 5, [redacted], and Nov. 12 – Nov. 15, [redacted]. Unfortunately, due to his deteriorating health, he is unable to travel. I kindly request a refund to my VISA card instead of a credit for these cancellations, considering the circumstances. Cliff, a loyal United Airlines frequent flyer with over 2 million miles to his name, always valued the service provided. I would appreciate your understanding and assistance in processing this refund. If needed, I can provide any necessary medical documentation. Thank you for your attention to this matter. Sincerely, Mari DeManty

My husband is attempting to reserve his seat on a flight from Washington (Dulles) to Barcelona during his cruise and is unable to receive the confirmation text. He is requesting seat 31C on itinerary 2ZAJO2 under the name Daniel Jankiv. He has tried to update his phone number in the app without success. The new number should be [redacted] for him to get the text.

I bought a premium economy ticket for a flight from Chicago to Frankfurt on September 22, [redacted]. I haven’t received an invoice and can't find it in your system. The passenger's name is ArminUweJens Roeseler, with Confirmation number P67866 and invoice number [redacted][redacted]. The system indicates an issue displaying the receipt, but I require it promptly. Kindly send it to my email address as soon as possible.

I need help connecting two tickets for my sons. One son will be 21 and the other 14.5 years old when they travel. Their routes slightly differ, with the older son being airside for the connecting flight as the younger one checks in. How can I link their tickets so the check-in staff is aware the older brother will be waiting airside for their onward flight?

During our trip from PDX to Green Bay on Sept 23, my husband and I fell ill with Covid. On Sept 30, my husband developed a high fever and cough, making it impossible for him to fly for the safety of himself and others. We postponed our return by 2 days but encountered steep prices with United, so we opted for cheaper tickets with Frontier instead. Our initial booking involved a $[redacted] refund voucher which, after conflicting information from agents, we were unable to utilize as expected. Despite numerous attempts to resolve this with United customer service and assurances of a callback from a manager that never materialized, we are still seeking a resolution. Our flight booking number is UA/APPVQY, arranged through Expedia. We feel penalized for prioritizing public health by not flying while contagious. We incurred additional expenses with hotel stays due to this situation. We possess documentation from medical visits confirming our Covid diagnosis. We kindly request a refund for our return tickets totaling $[redacted].96, along with $[redacted].50 for hotel costs and meals. Thank you. Sincerely, R. DiLeo.

I am Gloria Aguilar and I traveled from Reno, Nevada to San Juan, Puerto Rico on United Airlines on November 3. The flight was delayed in Reno, causing me to miss my connection in Denver. Unfortunately, I missed my father's wake and cremation due to the delays. I kindly request a refund for the missed flights. My experience was stressful and emotional, and I would appreciate speaking to someone directly regarding this matter. Thank you for your understanding. My contact number is [redacted]. It was a challenging day, and the United Airlines staff were not very helpful in guiding me through the airport. I hope for a prompt resolution to this issue. Thank you.

I was gifted a United Airlines ticket by my husband and children for Christmas. As a 74-year-old senior citizen, various health issues and surgeries during the pandemic prevented me from using the ticket. I was granted a travel waiver with Confirmation #DVK37L. My children informed me that I need to contact United to discuss options for an extension, refund, or gift card. With my health concerns resolved and the pandemic improving, I am looking forward to planning a trip in [redacted].