United Airlines Customer Service

Phone Number & Getting a Rep

United Airlines Customer Service number

800-538-2929
Toll-free·Calls Customer Service·See main phone number & contact info
Q:

How do I talk to a human at this United Airlines number?

A:Press 0 at each prompt for International flights
Q:

Does this phone number work 24/7?

A:Yes! This phone number operates 24 hours a day, 7 days a week. The least busy day is Saturday, and the most busy day is Monday. See below for more and to learn where this data comes from.
Q:

How long will I have to wait to speak to United Airlines Customer Service?

A:The average hold time is 12 minutes. The longest hold times are on Thursday, and the shortest are on Tuesday.

All United Airlines customer service contact information

This is the #4 most popular United Airlines phone number out of 10. Click above to go back to the main customer service number and other contact information, including United Airlines email addresses, twitter handles, and live chat options.

More United Airlines Customer Phone Numbers

Reservations

800-864-8331
Main phone number · Toll-free · 24 hours, 7 days · When the voice starts talking, press "0", then press "0" again when he continues talking. Then say, "Yes," if your reservation is within the United States or "No," if it is international. · How can I help you? Please say in a few words how we can help you today.

Mileage Plus

800-421-4655
Toll-free · Mon - Sun 8am-7:30pm CST · Press 0 then 0, then say "Mileage Plus" when prompted. For Mileage Plus Personal Miles. · Would you like for me to send a text message to the number you are calling from now to continue this call via text? Say yes or no.

Post Travel Feedback

877-624-2660
Toll-free · 24 hours, 7 days · Use this number for post-travel feedback voicemail · To speak to a representative about future travel or travel in progress, press 1. If your travel is completed and you want to provide feedback, please go to the website.

Reservations

800-241-6522
Toll-free · 24 hours, 7 days · After the automated response begins, press 0, then 0 again, and when asked if your travel is limited to the US and Mexico, say · How can I help you? Please say in a few words how we can help you today.

Mileage Plus Premier Line

800-225-8900
Toll-free · 24 hours, 7 days · For Platinum Preferred and Premier reservations only · Say or enter your mileage reward number. If you don't know it, say continue.

Baggage/Luggage Problems

800-335-2247
Toll-free · 24 hours, 7 days · After the automated voice begins, press 0 and then 0 again. You will be prompted to enter a Mileage Plus number if you have one. · Choose one of these baggage options: track my bag, report missing bag, lost carry-on item, baggage allowance or fees, or other options.

United Club Service Center

866-822-5827
Toll-free · Mon-Fri 8am-8pm CST · For United Club members only: after the automated voice begins, press 0, then 0 again. · Please choose an option. You can say United Club Service Center, Lost and Found, or more options.

Caribbean Reservations

800-231-0856
Toll-free · 24 hours, 7 days · After the automated voice begins, press 0, the 0 again. When asked if your travel is within the United States, say "yes" for domestic or "no" for international flights. · How can I help you? Please say in a few words how we can help you today.

International Customer Service

312-364-1989
24 hours, 7 days · Calling this United Airlines number should go right to a real human being ·

How do I get through the phone menu to a real live person?

GetHuman researchers routinely call this United Airlines phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Press 0 at each prompt for International flights
Here is how our research team describes the way the United Airlines phone system greets you: How can I help you? Please say in a few words how we can help you today.
Below are some clips we've found from United Airlines's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

They may ask your reason for calling (instead of a menu)

"Please say in a few words while you are calling us today."
Excerpt from a call with United Airlines
Friday, May 24, 2024 9:26 PM

They may ask you to say or enter information

"For example, you can say things like, I need help finding my bags, or I'd like to change my seat assignment."
Excerpt from a call with United Airlines
Friday, May 24, 2024 9:26 PM

What are the hours and when should I call?

United Airlines operates the call center for this 800-538-2929 phone number 24 hours, 7 days. The short answer is that you should call on a Tuesday. This observation and the following section are based on analysis of a sample set of 338 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this United Airlines phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like United Airlines staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call United Airlines is Saturday. The most busy day to call is Monday, which averages 76% more phone calls by comparison. Again, this is based on a sample of 338 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Mon
Busiest
Tue
Wed
Thu
Fri
Sat
Quietest

The shortest wait on hold

We measured the shortest hold times to be on Tuesday. The longest wait in the queue on average occurs on Thursday.

The best time to call

In summation, the best day to call United Airlines is Tuesday. It isn't the least busy day, but the fact that hold times are shortest combined with it being on the busy side tells us that United Airlines staffs up on Tuesday to handle the higher call volume, and that makes it the best time to call.

Why call this United Airlines number?

Below is a sample of recent calls to United Airlines, and their purpose. Are any of these similar to the reason you are trying to call?
Need corrected itinerary: "Someone sent me the wrong itinerary for a flight I canceled, and I need a new one."
- From a call lasting 5m 58s , Dec 11, 2024 4:18 AM
Request a reimbursement: "Request a reimbursement."
- From a call lasting 16m 59s , Dec 3, 2024 3:47 AM
: ""
- From a call lasting 16m 16s , Nov 21, 2024 7:03 PM
: ""
- From a call lasting 1m 57s , Nov 21, 2024 5:04 PM
Cancel flight reservation: "Need to cancel reservation for flight today from Billings, Montana."
- From a call lasting 3m 22s , Nov 18, 2024 7:40 PM
: ""
- From a call lasting 21s , Nov 15, 2024 3:51 PM
Check flight status: "We'd like to check the status of someone getting on an airline."
- From a call lasting 2m 40s , Nov 14, 2024 11:38 PM
Check retirement status: "I would like to check my retirement."
- From a call lasting 2m 30s , Nov 13, 2024 7:08 PM
: ""
- From a call lasting 8m 42s , Nov 12, 2024 4:51 PM
: ""
- From a call lasting 1m 37s , Nov 12, 2024 4:49 PM

Calling this United Airlines Customer Number

Christian Allen is the editor / author responsible for this content.
Nov 29, 2023

Having realized I accidentally left a space between the seats I purchased for my family's trip to Orlando for Christmas, I needed help fast. Since I'm flying with young kids, the situation is by no means ideal, but it's what I get for multi-tasking I guess! However, I had to get it taken care of right away so I chose to call them to make sure that the issue was resolved quickly. Things are already going to be chaotic enough the week before Christmas without leaving anything to chance. 

It's not quite holiday season yet, but it's very close, so I assumed I was going to have a long wait on the phone. In fact, I was kicking myself for this mistake because between lost baggage, tons of flights, rescheduling missed flights, and all the other things that are probably happening, I thought the wait would be a while. In reality, it took about 4 minutes to get to an agent, which wasn't too bad. It was quicker than talking to a flight representative at the airport anyhow, that's for sure. 

When I called, the virtual assistant said, "Thanks for calling United Airlines. Please say in a few words why you're calling us today. You can say things like I’d like to change my seating or find my bags." After I said I needed to change my seating arrangements, it replied, "Great news, we now offer the option to chat with our agents via text message. Would you like me to send you a text message? Say yes or no." That was interesting to me, but I needed to talk to someone because I wasn't going to take any chances so I said no. 

The virtual assistant then asked if I wanted to look up my flight by departure date or mileage plus number and I chose departure date. It then asked what date and what my flight number was, but I didn't know it. It said that was fine, and instead asked me what my departure and arrival city was. After we got through both, the system asked me to spell my last name, and once it located my reservation said it would transfer me to an agent. I was on hold for about 45 seconds, and after listening to a survey conversation and hanging on hold I was connected to a nice agent who was able to help me. Luckily, no-one had bought the widow seat and she rearranged our seating order. I was able to go back to the day's activities feeling a lot better. 

Christian has been writing about long hold times and customer service call center experiences since 2010. He's been featured in Bloomberg, the Wall Street Journal and the Boston Globe.

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