United Airlines Mileage Plus

Phone Number & Getting a Rep

United Airlines Mileage Plus number

Toll-free·Calls Mileage Plus·See main phone number & contact info

How do I talk to a human at this United Airlines number?

A:Press 0 then 0, then say "Mileage Plus" when prompted. For Mileage Plus Personal Miles.

Does this phone number work 24/7?

A:No. Hours for this phone number are Mon - Sun 8am-7:30pm CST. The least busy day is Thursday, and the most busy day is Wednesday. See below for more and to learn where this data comes from.

How long will I have to wait to speak to United Airlines Mileage Plus?

A:The average hold time is 17 minutes. The longest hold times are on Wednesday, and the shortest are on Tuesday.

All United Airlines customer service contact information

This is the #2 most popular United Airlines phone number out of 10. Click above to go back to the main customer service number and other contact information, including United Airlines email addresses, twitter handles, and live chat options.

More United Airlines Customer Phone Numbers


Main phone number · Toll-free · 24 hours, 7 days · When the voice starts talking, press "0", then press "0" again when he continues talking. Then say, "Yes," if your reservation is within the United States or "No," if it is international. · How can I help you? Please say in a few words how we can help you today.

Post Travel Feedback

Toll-free · 24 hours, 7 days · Use this number for post-travel feedback voicemail · To speak to a representative about future travel or travel in progress, press 1. If your travel is completed and you want to provide feedback, please go to the website.

Customer Service

Toll-free · 24 hours, 7 days · Press 0 at each prompt for International flights · How can I help you? Please say in a few words how we can help you today.


Toll-free · 24 hours, 7 days · After the automated response begins, press 0, then 0 again, and when asked if your travel is limited to the US and Mexico, say · How can I help you? Please say in a few words how we can help you today.

Mileage Plus Premier Line

Toll-free · 24 hours, 7 days · For Platinum Preferred and Premier reservations only · Say or enter your mileage reward number. If you don't know it, say continue.

Baggage/Luggage Problems

Toll-free · 24 hours, 7 days · After the automated voice begins, press 0 and then 0 again. You will be prompted to enter a Mileage Plus number if you have one. · Choose one of these baggage options: track my bag, report missing bag, lost carry-on item, baggage allowance or fees, or other options.

United Club Service Center

Toll-free · Mon-Fri 8am-8pm CST · For United Club members only: after the automated voice begins, press 0, then 0 again. · Please choose an option. You can say United Club Service Center, Lost and Found, or more options.

Caribbean Reservations

Toll-free · 24 hours, 7 days · After the automated voice begins, press 0, the 0 again. When asked if your travel is within the United States, say "yes" for domestic or "no" for international flights. · How can I help you? Please say in a few words how we can help you today.

International Customer Service

24 hours, 7 days · Calling this United Airlines number should go right to a real human being ·

How do I get through the phone menu to a real live person?

GetHuman researchers routinely call this United Airlines phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Press 0 then 0, then say "Mileage Plus" when prompted. For Mileage Plus Personal Miles.
Here is how our research team describes the way the United Airlines phone system greets you: Would you like for me to send a text message to the number you are calling from now to continue this call via text? Say yes or no.
Below are some clips we've found from United Airlines's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

They may need the phone number on your account

"Thanks for calling United Airlines.
Great news. We now offer the option to chat with our agents via text message.
Would you like me to send you a text to the mobile number you are calling from to continue this conversation?"
Excerpt from a call with United Airlines
Monday, May 6, 2024 2:59 PM

The first phone menu

"Thanks for calling United Airlines. Which would you like? Sorry. Please choose an option. There are several options. Please I'm sorry. I still didn't alright. Please hold while I transfer you to an agent who can assist you. This call may be monitored or recorded for quality purposes. By providing your personal information to United representatives, you agree to our privacy policy found on united dot com. We would appreciate if you could provide us your feedback. Would you like to participate in a brief survey about the customer service you experienced today? You will be called or texted after completing your call with United.
Text message fees may apply. To participate in the survey, please press one.
Otherwise, press two."
Excerpt from a call with United Airlines
Tuesday, June 18, 2024 1:12 PM

What are the hours and when should I call?

United Airlines operates the call center for this 800-421-4655 phone number Mon - Sun 8am-7:30pm CT. The short answer is that you should call on a Thursday. This observation and the following section are based on analysis of a sample set of 36,443 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this United Airlines phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like United Airlines staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call United Airlines is Thursday. The most busy day to call is Wednesday. Again, this is based on a sample of 36,443 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Tuesday. The longest wait in the queue on average occurs on Wednesday.

The best time to call

In summation, the best day to call United Airlines is Thursday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that United Airlines staffs the call center well on Thursday.

Why call this United Airlines number?

Below is a sample of recent calls to United Airlines, and their purpose. Are any of these similar to the reason you are trying to call?
Account lock issue: "My account keeps getting locked due to maximum login attempts, can you help me reset it?"
- From a call lasting 51m 22s , Jul 24, 2024 12:21 AM
: ""
- From a call lasting 35s , Jul 23, 2024 12:44 AM

Calling this United Airlines Customer Number

Christian Allen is the editor / author responsible for this content.
Nov 23, 2023

Most people call United Airlines to discuss options for flight reservations and adjustments, accessing their account information or to manage their miles as part of the airlines' MileagePlus rewards program. I have an account with United, and wanted to discuss the process for redeeming my accrued miles since I have never done so.

As soon as you call, an automated recording informs you of a new option for communicating with customer service representatives via text message. You first must agree to this option by saying yes to receiving a text from United to the phone you're calling from. I thought this was a unique way of receiving assistance without having to wait on hold so I gave it a try.

Upon receiving United's text message, you click on a link in the text depending on the type of phone you're using, iPhone or Android. I clicked on the iPhone link and an Apple iOS Business Chat popup opened, which allowed me to interact via text with a virtual assistant. I was initially under the impression, based on the automated recording from the phone call, that I would be texting with an actual agent. This didn't happen at first. 

This virtual assistant began the text conversation with a menu of options ranging from account assistance and rewards details to travel information and reservations. I was asked to supply my account number and password, but if you don't have this information or can't remember it, United can access your account using your email address and date of birth. This option worked for me. My MileagePlus account details, as well as a password reset link, were then sent to my email. 

Another menu of options was texted to me after I provided my account number but by then I was tired of texting and chose the option to actually chat with an agent. More texts were sent to me, indicating I needed to provide my reference number, full name and a sentence stating how I could be helped and an agent would reply to me as soon as possible. Within five minutes, I was given the name of a United representative who would be assisting me.

This entire process took at least 20 minutes. At this point, I decided to let the rep know I'd rather get on the phone with an agent since I was only asking a simple question. He acquiesced and the text conversation ended. I called back and waited on hold for at least 5 minutes after selecting the option to speak with someone. I was finally connected with an agent and received the information I needed regarding how to redeem my miles for future flights, hotel reservations or car rentals. In addition, the rep explained that these details are easily accessible online via my account. While I appreciate the attempt to streamline assistance via text, it became more tedious than helpful. 

Christian has been writing about long hold times and customer service call center experiences since 2010. He's been featured in Bloomberg, the Wall Street Journal and the Boston Globe.

Call with our super-powered phone

  • Click to call- even from your desktop
  • We dial and get a human for you
  • AI-powered suggestions of what to say
  • Keep a transcript and other stats
  • Free, unintrusive: no account needed
Was this page helpful?YesNeeds work
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!