United Airlines United Club Service Center

Phone Number & Getting a Rep

United Airlines United Club Service Center number

866-822-5827
Toll-free·Calls United Club Service Center·See main phone number & contact info
Q:

How do I talk to a human at this United Airlines number?

A:For United Club members only: after the automated voice begins, press 0, then 0 again.
Q:

Does this phone number work 24/7?

A:No. Hours for this phone number are Mon-Fri 8am-8pm CST. The least busy day is Wednesday, and the most busy day is Thursday. See below for more and to learn where this data comes from.
Q:

How long will I have to wait to speak to United Airlines United Club Service Center?

A:The average hold time is 13 minutes. The longest hold times are on Tuesday, and the shortest are on Wednesday.

All United Airlines customer service contact information

This is the #8 most popular United Airlines phone number out of 10. Click above to go back to the main customer service number and other contact information, including United Airlines email addresses, twitter handles, and live chat options.

More United Airlines Customer Phone Numbers

Reservations

800-864-8331
Main phone number · Toll-free · 24 hours, 7 days · When the voice starts talking, press "0", then press "0" again when he continues talking. Then say, "Yes," if your reservation is within the United States or "No," if it is international. · How can I help you? Please say in a few words how we can help you today.

Mileage Plus

800-421-4655
Toll-free · Mon - Sun 8am-7:30pm CST · Press 0 then 0, then say "Mileage Plus" when prompted. For Mileage Plus Personal Miles. · Would you like for me to send a text message to the number you are calling from now to continue this call via text? Say yes or no.

Post Travel Feedback

877-624-2660
Toll-free · 24 hours, 7 days · Use this number for post-travel feedback voicemail · To speak to a representative about future travel or travel in progress, press 1. If your travel is completed and you want to provide feedback, please go to the website.

Customer Service

800-538-2929
Toll-free · 24 hours, 7 days · Press 0 at each prompt for International flights · How can I help you? Please say in a few words how we can help you today.

Reservations

800-241-6522
Toll-free · 24 hours, 7 days · After the automated response begins, press 0, then 0 again, and when asked if your travel is limited to the US and Mexico, say · How can I help you? Please say in a few words how we can help you today.

Mileage Plus Premier Line

800-225-8900
Toll-free · 24 hours, 7 days · For Platinum Preferred and Premier reservations only · Say or enter your mileage reward number. If you don't know it, say continue.

Baggage/Luggage Problems

800-335-2247
Toll-free · 24 hours, 7 days · After the automated voice begins, press 0 and then 0 again. You will be prompted to enter a Mileage Plus number if you have one. · Choose one of these baggage options: track my bag, report missing bag, lost carry-on item, baggage allowance or fees, or other options.

Caribbean Reservations

800-231-0856
Toll-free · 24 hours, 7 days · After the automated voice begins, press 0, the 0 again. When asked if your travel is within the United States, say "yes" for domestic or "no" for international flights. · How can I help you? Please say in a few words how we can help you today.

International Customer Service

312-364-1989
24 hours, 7 days · Calling this United Airlines number should go right to a real human being ·

How do I get through the phone menu to a real live person?

GetHuman researchers routinely call this United Airlines phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: For United Club members only: after the automated voice begins, press 0, then 0 again.
Here is how our research team describes the way the United Airlines phone system greets you: Please choose an option. You can say United Club Service Center, Lost and Found, or more options.

What are the hours and when should I call?

United Airlines operates the call center for this 866-822-5827 phone number Mon-Fri 8am-8pm CT. The short answer is that you should call on a Wednesday. This observation and the following section are based on analysis of a sample set of 36,443 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this United Airlines phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like United Airlines staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call United Airlines is Wednesday. The most busy day to call is Thursday. Again, this is based on a sample of 36,443 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Wednesday. The longest wait in the queue on average occurs on Tuesday.

The best time to call

In summation, the best day to call United Airlines is Wednesday. In this case, it's a no-brainer. Wednesday is not only the least busy day for calling this United Airlines number, but it is also the day with the shortest hold times.

Why call this United Airlines number?

Below is a sample of recent calls to United Airlines, and their purpose. Are any of these similar to the reason you are trying to call?
: ""
- From a call lasting 2m 32s , Nov 12, 2024 4:16 PM
Points redemption inquiry: "I just wanna confirm that that's still the case."
- From a call lasting 7m 37s , Nov 12, 2024 3:54 PM
Inquire about flight costs: "I need to submit that, so I need to know the cost for each flight."
- From a call lasting 2m 36s , Oct 28, 2024 4:15 PM

Calling this United Airlines Customer Number

Christian Allen is the editor / author responsible for this content.
Nov 23, 2023

I was immediately met with a recorded menu upon calling this United Airlines number. It had a long list of options to help get my call sent to the appropriate department. The menu was voice-activated and easy to navigate, with a recording that recognized my speech easily and directed me to my selections without fuss. 

There are many reasons someone might try to contact United. The list included accessing the United Club Service Center and contacting someone for lost and found. There were many other options, such as checking a flight status, booking a trip, getting information on an existing reservation or accessing the MileagePlus loyalty program. You can also call this number to check on baggage or request a refund or receipt. Further, you can give feedback about United's services. For all other queries, you'll be asked to stay on the line to talk to an agent. 

While listening to the menu, an automated system asked if I'd like a text sent to the mobile number I was calling from. This way, I could get notifications about flight status changes and updates about my query or speak directly to an agent. There wasn't, however, an option to leave a message and have an agent call me back. Although this number is accessible around the clock, when I selected the option for a text message, I was told that that wasn't possible at the time that I called. 

I stayed on the line to speak directly to a representative. While I waited, I was told my call would be recorded and that any information I provided would be used in accordance with United's privacy policies. I was also asked to select whether or not I wanted to complete a survey after my call. 

My call was outside of traditional business hours at around 8 p.m., but I was pleasantly surprised to be connected with a representative after only a couple rings. The agent sounded friendly, but had a thick accent that led me to believe they may have been located in an offshore call center. This was fine, however, as they understood my questions well and were able to communicate clearly. 

I had some questions about United flights, making reservations and policies regarding young travelers. The agent was able to answer all of my complicated questions about sending unaccompanied children on a flight and the types of safety measures that were available. The agent was also knowledgeable about the types of identification needed to book and board a flight in various countries. All in all, the process was quick and painless and it only took about 2 minutes to get answers to all my questions. 

Christian has been writing about long hold times and customer service call center experiences since 2010. He's been featured in Bloomberg, the Wall Street Journal and the Boston Globe.

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