American Airlines AAdvantage

Phone Number & Getting a Rep

American Airlines AAdvantage number

800-882-8880
Toll-free·Calls AAdvantage·See main phone number & contact info
Q:

How do I talk to a human at this American Airlines number?

A:American Airlines AAdvantage customer service, just press 0 at each prompt, ignoring messages. For existing and new reservations.
Q:

Does this phone number work 24/7?

A:Yes! This phone number operates 24 hours a day, 7 days a week. The least busy day is Tuesday, and the most busy day is Sunday. See below for more and to learn where this data comes from.
Q:

How long will I have to wait to speak to American Airlines AAdvantage?

A:The average hold time is 38 minutes. The longest hold times are on Tuesday, and the shortest are on Friday.

All American Airlines customer service contact information

This is the #5 most popular American Airlines phone number out of 6. Click above to go back to the main customer service number and other contact information, including American Airlines email addresses, twitter handles, and live chat options.

More American Airlines Customer Phone Numbers

Customer Service

800-433-7300
Main phone number · Toll-free · 24 hours, 7 days · Press 0 at each prompt, ignoring messages, then 1 if the flight is within the US and 2 if flight is outside of the US · In a few words, please tell me what you are calling about. (Respond to the question.)

Business Extra Program

800-433-1790
Toll-free · Mon-Fri 7am-10:30pm CT, Sat-Sun 7am-8pm CT · Press 2. For the Business Extra Program · Meeting Services Desk - Book or change booking, meetings, or conference booking, press 1. For questions regarding group deposit or block tickets, press 2. For all other questions, press 3.

Automated Flight Information

800-223-5436
Toll-free · 24 hours, 7 days · Automated Flight Information to check on current flight, schedule and gate information. · When possible, we will use your telephone number to check your booking. Or in a few words, please tell me what you are calling about. (Respond to the question.)

Baggage Delays

800-535-5225
Toll-free · 24 hours, 7 days · Don't say anything. For help with delayed baggage. ·

Refunds

918-254-3777
24 hours, 7 days · Press #4, press #4, wait until all the way at the end of the message and then you have the option to press #0 to get a Refund rep. ·

How do I get through the phone menu to a real live person?

GetHuman researchers routinely call this American Airlines phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: American Airlines AAdvantage customer service, just press 0 at each prompt, ignoring messages. For existing and new reservations.
Here is how our research team describes the way the American Airlines phone system greets you: In a few words, please tell me what you are calling about. (Respond to the question.)
Below are some clips we've found from American Airlines's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

They may ask your reason for calling (instead of a menu)

"No problem. In a few words, please tell me what you're calling about."
Excerpt from a call with American Airlines
Sunday, March 24, 2024 12:03 AM

They may ask you to say or enter information

"Thanks for choosing American Airlines. Your call may be monitored or recorded to ensure high quality service. For faster service, especially when making or changing travel plans, try the American Airlines mobile app or our website. At a a dot com. If you're calling about travel booked through an agency, please contact the agency directly. Thank you again for calling American Airlines. Did you know you can add a carry on pet for flights within the US, request wheelchair service, and let us know about other special needs online? Visit a a dot com or the American Airlines mobile app to manage your trip, and request additional services.
By the way, you can also make changes or cancel your trip for travel credit if eligible.
What's your advantage account number? Or say, I don't have one."
Excerpt from a call with American Airlines
Thursday, July 11, 2024 2:39 PM

What are the hours and when should I call?

American Airlines operates the call center for this 800-882-8880 phone number 24 hours, 7 days. The short answer is that you should call on a Tuesday. This observation and the following section are based on analysis of a sample set of 173 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this American Airlines phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like American Airlines staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call American Airlines is Tuesday. The most busy day to call is Sunday, which averages 136% more phone calls by comparison. Again, this is based on a sample of 173 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Busiest
Mon
Tue
Quietest
Wed
Thu
Fri
Sat

The shortest wait on hold

We measured the shortest hold times to be on Friday. The longest wait in the queue on average occurs on Tuesday.

The best time to call

In summation, the best day to call American Airlines is Tuesday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that American Airlines staffs the call center well on Tuesday.

Why call this American Airlines number?

Below is a sample of recent calls to American Airlines, and their purpose. Are any of these similar to the reason you are trying to call?
Correct name for travel: "I entered the wrong name of my redress sentry."
- From a call lasting 31m 33s , Dec 3, 2024 12:46 AM
Book a new reservation: "I would like to book a new reservation."
- From a call lasting 1m 36s , Nov 26, 2024 8:43 PM
Link credit card to reservation: "Hi Valerie, I need to link my AAdvantage Citicard number to my AA Advantage numbers and flight reservations."
- From a call lasting 41m 26s , Nov 11, 2024 1:02 AM
: ""
- From a call lasting 15s , Oct 23, 2024 7:15 PM
: ""
- From a call lasting 15s , Oct 23, 2024 7:15 PM
: ""
- From a call lasting 15s , Oct 23, 2024 7:14 PM
: ""
- From a call lasting 6m 41s , Sep 20, 2024 5:47 PM
: ""
- From a call lasting 13s , Aug 17, 2024 12:45 AM
Change flight: "I need to change my flight."
- From a call lasting 1m 38s , Aug 15, 2024 10:10 PM
Frequent flyer miles inquiry: "I don't see where I ever got any information on those frequent flyer miles."
- From a call lasting 12m 43s , Aug 15, 2024 1:15 PM

Calling this American Airlines Customer Number

Jeff Whelpley is the editor / author responsible for this content.
Dec 11, 2023

Calling American Airlines can be a time-consuming process as I discovered while trying to get information about purchasing gift cards. Most people call American Airlines to get help with flight reservations, ticket changes, baggage claims, cancellations/delays and refunds along with accessing accounts. I was first greeted by an automated message saying the call was being recorded, and suggesting I could receive faster service by using the American Airlines mobile app or website.

In addition, the recording informs callers that American Airlines cannot address changes or questions related to travel reservations booked through an agency. Customers need to call that agency directly. After this, I had to sit through another minute of messages directing callers to visit American Airlines' website for questions and concerns. 

After these messages, callers are guided to press 9 for Spanish, which I thought would be the first option, or remain on the line to enter in an advantage award number. I didn't have this information so waited for a menu of options, but was instead directed to say in a few words what help I needed. 

Having no current reservation or booking, I opted to gather information about buying gift cards. I said the words 'gift cards' and was placed on hold while another automated recording informed me that my hold time could be a while and I could keep my place in line and receive a call back in 26-36 minutes by pressing 1. Otherwise, I could schedule a call back for a later time by pressing 2 or stay on the line by pressing 3. 

I chose to wait and see how long it would take to reach a service representative. While holding, I was still given the option to get help from American Airlines' website. After about 10 minutes, a rep came on the line and asked how I could be helped. After asking for information about gift cards, the rep shared the options of buying a plastic or virtual gift card that could be mailed or emailed directly to the recipient. The tangible gift cards would require a shipping fee while the virtual cards are sent for free. The rep also suggested I could go online to read details about gift cards and decide which type to purchase. Gifts cards can only be used toward the purchase of air travel,

The conversation was quick once I got through to a rep but didn't seem to warrant the amount of time spent on the phone wading through recordings and options. The website is the better choice, yet it seems best to request a call back if you need to speak with someone directly or can't find what you need online.

 

Jeff truly believes that all customers deserve good service. He’s been building tools, inventing phone tree hacks and helping customers since before his days at GetHuman. He's also a Google GDE and involved in the Angular community.

Call with our super-powered phone

  • Click to call- even from your desktop
  • We dial and get a human for you
  • AI-powered suggestions of what to say
  • Keep a transcript and other stats
  • Free, unintrusive: no account needed
Was this page helpful?YesNeeds work
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!