American Airlines Baggage Delays

Phone Number & Getting a Rep

American Airlines Baggage Delays number

Toll-free·Calls Baggage Delays·See main phone number & contact info

How do I talk to a human at this American Airlines number?

A:Don't say anything. For help with delayed baggage.

Does this phone number work 24/7?

A:Yes! This phone number operates 24 hours a day, 7 days a week. The least busy day is Wednesday, and the most busy day is Tuesday. See below for more and to learn where this data comes from.

How long will I have to wait to speak to American Airlines Baggage Delays?

A:The average hold time is 45 minutes. The longest hold times are on Wednesday, and the shortest are on Friday.

All American Airlines customer service contact information

This is the #4 most popular American Airlines phone number out of 6. Click above to go back to the main customer service number and other contact information, including American Airlines email addresses, twitter handles, and live chat options.

More American Airlines Customer Phone Numbers

Customer Service

Main phone number · Toll-free · 24 hours, 7 days · Press 0 at each prompt, ignoring messages, then 1 if the flight is within the US and 2 if flight is outside of the US · In a few words, please tell me what you are calling about. (Respond to the question.)

Business Extra Program

Toll-free · Mon-Fri 7am-10:30pm CT, Sat-Sun 7am-8pm CT · Press 2. For the Business Extra Program · Meeting Services Desk - Book or change booking, meetings, or conference booking, press 1. For questions regarding group deposit or block tickets, press 2. For all other questions, press 3.

Automated Flight Information

Toll-free · 24 hours, 7 days · Automated Flight Information to check on current flight, schedule and gate information. · When possible, we will use your telephone number to check your booking. Or in a few words, please tell me what you are calling about. (Respond to the question.)


Toll-free · 24 hours, 7 days · American Airlines AAdvantage customer service, just press 0 at each prompt, ignoring messages. For existing and new reservations. · In a few words, please tell me what you are calling about. (Respond to the question.)


24 hours, 7 days · Press #4, press #4, wait until all the way at the end of the message and then you have the option to press #0 to get a Refund rep. ·

How do I get through the phone menu to a real live person?

GetHuman researchers routinely call this American Airlines phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Don't say anything. For help with delayed baggage.

What are the hours and when should I call?

American Airlines operates the call center for this 800-535-5225 phone number 24 hours, 7 days. The short answer is that you should call on a Wednesday. This observation and the following section are based on analysis of a sample set of 30,554 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this American Airlines phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like American Airlines staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call American Airlines is Wednesday. The most busy day to call is Tuesday. Again, this is based on a sample of 30,554 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Friday. The longest wait in the queue on average occurs on Wednesday.

The best time to call

In summation, the best day to call American Airlines is Wednesday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that American Airlines staffs the call center well on Wednesday.

Calling this American Airlines Customer Number

Jeff Whelpley is the editor / author responsible for this content.
Dec 18, 2023

American Airlines's 800-535-5225 phone number was originally set up to help with baggage-related issues. Customers could call the number to receive assistance with missing, delayed, or damaged baggage.

Unfortunately, this service line is no longer active. When I called recently, I was connected to an automated message informing me that I had reached a number that is no longer in service. The message indicated that I could get help with my baggage-related concerns on the American Airlines website, specifically at

I navigated to this site to get baggage-related information for an upcoming flight. There are two primary ways to get assistance on this American Airlines web page. The first is to fill out a contact form on the page. The form allows you to select from several options, such as damaged baggage, missing contents, or delayed baggage. From there, you can submit an online claim or attempt to track your missing items.

Alternatively, you can navigate to a page that has additional information regarding the American Airlines baggage policies. It provides details about how and when to report delayed bags and an overview of that process. 

I was primarily interested in the specifics of the American Airlines carry-on bag policy. I needed to know the size of the carry-on bag I was permitted with a Basic Economy ticket for an upcoming flight. I was able to access this information fairly quickly — it only took me two clicks from the landing page I’d been referred to by the automated message.

I didn't have to enter any information about myself or my flight to obtain details about American Airline’s baggage policy. Had I been seeking information about baggage that was lost or damaged, I would have needed to input a 13-digit baggage number. If you’re planning to use this website to track or file a claim about your baggage, you’ll need to have that number handy.

While it was disappointing that I wasn’t able to speak to a customer service representative by calling this line, I was pleased that the automated system directed me to an alternate source of assistance. I got an answer to my question easily using the web page to which I was referred. However, for a customer with a more complex question or the need to speak with a representative, it would be nice if American Airlines also provided an alternate phone number to call.

Jeff truly believes that all customers deserve good service. He’s been building tools, inventing phone tree hacks and helping customers since before his days at GetHuman. He's also a Google GDE and involved in the Angular community.

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