American Airlines Refunds

Phone Number & Getting a Rep

American Airlines Refunds number

918-254-3777
Calls Refunds·See main phone number & contact info
Q:

How do I talk to a human at this American Airlines number?

A:Press #4, press #4, wait until all the way at the end of the message and then you have the option to press #0 to get a Refund rep.
Q:

Does this phone number work 24/7?

A:Yes! This phone number operates 24 hours a day, 7 days a week. The least busy day is Monday, and the most busy day is Tuesday. See below for more and to learn where this data comes from.
Q:

How long will I have to wait to speak to American Airlines Refunds?

A:The average hold time is 12 minutes. The longest hold times are on Friday, and the shortest are on Tuesday.

All American Airlines customer service contact information

This is the #6 most popular American Airlines phone number out of 6. Click above to go back to the main customer service number and other contact information, including American Airlines email addresses, twitter handles, and live chat options.

More American Airlines Customer Phone Numbers

Customer Service

800-433-7300
Main phone number · Toll-free · 24 hours, 7 days · Press 0 at each prompt, ignoring messages, then 1 if the flight is within the US and 2 if flight is outside of the US · In a few words, please tell me what you are calling about. (Respond to the question.)

Business Extra Program

800-433-1790
Toll-free · Mon-Fri 7am-10:30pm CT, Sat-Sun 7am-8pm CT · Press 2. For the Business Extra Program · Meeting Services Desk - Book or change booking, meetings, or conference booking, press 1. For questions regarding group deposit or block tickets, press 2. For all other questions, press 3.

Automated Flight Information

800-223-5436
Toll-free · 24 hours, 7 days · Automated Flight Information to check on current flight, schedule and gate information. · When possible, we will use your telephone number to check your booking. Or in a few words, please tell me what you are calling about. (Respond to the question.)

Baggage Delays

800-535-5225
Toll-free · 24 hours, 7 days · Don't say anything. For help with delayed baggage. ·

AAdvantage

800-882-8880
Toll-free · 24 hours, 7 days · American Airlines AAdvantage customer service, just press 0 at each prompt, ignoring messages. For existing and new reservations. · In a few words, please tell me what you are calling about. (Respond to the question.)

How do I get through the phone menu to a real live person?

GetHuman researchers routinely call this American Airlines phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Press #4, press #4, wait until all the way at the end of the message and then you have the option to press #0 to get a Refund rep.

What are the hours and when should I call?

American Airlines operates the call center for this 918-254-3777 phone number 24 hours, 7 days. The short answer is that you should call on a Monday. This observation and the following section are based on analysis of a sample set of 30,554 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this American Airlines phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like American Airlines staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call American Airlines is Monday. The most busy day to call is Tuesday. Again, this is based on a sample of 30,554 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Tuesday. The longest wait in the queue on average occurs on Friday.

The best time to call

In summation, the best day to call American Airlines is Monday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that American Airlines staffs the call center well on Monday.

Calling this American Airlines Customer Number

Jeff Whelpley is the editor / author responsible for this content.
Dec 11, 2023

Two days ago, when I was picking up my sister from the airport, I mistakenly left behind my eyeglasses in their case. I had been reading a magazine I had purchased when her flight got delayed and set my glasses down on it when I saw her coming out of baggage claim. Unfortunately, I forgot to pick them up again, and since I haven't done any reading, I haven't realized until now that they were left behind. Therefore, I called the airline to see what they could do for me about the situation. It was in the American Airlines terminal, so I thought I would start there. 

Now I'm aware that there are a lot of flights out of O'Hara regularly and that this was a longshot, but since eyeglasses are the type of thing that someone might turn in since they don't have a resell value, I figured it was worth a shot. I also expected to be on hold for a while, given the number of reasons that people could be calling American Airlines, but once I got to the right line, it wasn't too bad. The biggest problem I had was that the number was wrong, and since I wasn't a ticketholder, the system didn't seem to know what to do with me. 

I called this number twice, but it took me to a busy single, so I went online and found a different number (1-800-433-7300) that worked. An automated assistant picked up and advised me that if I wanted faster service, I could try their mobile app or website. There was a long message about what you can do online, and it said, "I see you are calling from a cell phone; whenever possible, we will try to use your phone number to look up information. In a few words, can you tell me what you are calling about?"

It took me a second to figure out what to say, but I went with, "lost item," and then it asked if the item was checked or not. I responded no, and then it said, "If you think you left your item on the plane, gate area, or Admirals Club, you need to fill out a lost item form at AA.com. After that, you will receive text or email updates." Clearly, that wasn't the issue, so I responded no again and then said I could either have the message repeated or go back to the main menu. 

I interjected with "need more help," and it said, "Okay, in a few words, tell me what I can help you with next." At this point, I just wanted to talk to someone, so I kept saying customer service every time it deflected and tried to get more info. Finally, I switched and said baggage issues, and that was enough to get placed on hold to talk to someone. It took about five minutes, but I got a customer service agent named Marie, who was very nice but informed me I would need to call the airport directly to find out more about my eyeglasses. 

Jeff truly believes that all customers deserve good service. He’s been building tools, inventing phone tree hacks and helping customers since before his days at GetHuman. He's also a Google GDE and involved in the Angular community.
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