Porter Airlines Customer Service

Phone Number & Contact Info

Porter Airlines's Best Phone Number

Toll-free·Calls Customer Service·Most popular Porter Airlines number

How do I talk to a live human at Porter Airlines?

A:Calling this Porter Airlines number should go right to a real human being

Does Porter Airlines offer 24 hour customer service?

A:Not at this number; hours here are Mon-Fri 5:30am-11pm, Sat-Sun 6am-10pm EST. The least busy day is Friday, and the most busy day is Thursday.

How long will I wait on hold?

A:We don't expect that you will have to wait to talk to a person. This is a direct line. How is this calculated?

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this Porter Airlines phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Calling this Porter Airlines number should go right to a real human being
Below are some clips we've found from Porter Airlines's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

Heard when the phone system first answers

"Welcome aboard border Your time is important to us. And we want to help you as quickly as possible. Most questions can be answered without waiting on hold. Our website and mobile app offer twenty four seven self-service options. You can change or cancel your booking, check your flight status, and get answers to common questions. To get started, do you have an existing booking with us? Did you know that you can make your booking faster and conveniently on our website? If you have any questions or need assistance while booking online, our agents can walk you through the online booking process. Thank you for waiting. An agent will be with you soon. This call will be recorded for quality and training purposes. After speaking to the agent, please stay on the line for one question survey."
Excerpt from a call with Porter Airlines
Tuesday, January 23, 2024 6:21 AM

They may ask your reason for calling (instead of a menu)

"Welcome aboard Porter Airlines. Your time is important to us, and we want to help you as quickly as possible. Most questions can be answered without waiting on hold. Our website and mobile app offer twenty four seven self-service options. You can change or cancel your booking, check your flight status, and get answers to common questions. To get started, do you have an existing booking with us?
Thank you for letting us know.
How can we help you today?"
Excerpt from a call with Porter Airlines
Friday, May 17, 2024 11:43 PM

They may ask you to say or enter information

"Are you scheduled to fly within twenty four hours? Do you have your confirmation number with you?
What is your confirmation number?
Please confirm your please confirm your confirmation number is m one two m If that's correct, you can say yes."
Excerpt from a call with Porter Airlines
Monday, January 8, 2024 2:24 AM
In fact, much of this information on this page is superfluous because this Porter Airlines phone number is a direct line to a human being. The line is well-staffed and you should anticipate a very short wait on hold or none whatsoever, as long as you are calling during business hours.
We don't know of any phone menus you would encounter when calling either.

What are the hours and when should I call?

Porter Airlines operates the call center for this 888-619-8622 phone number Mon-Fri 5:30am-11pm, Sat-Sun 6am-10pm ET. The short answer is that you should call on a Friday. This observation and the following section are based on analysis of a sample set of 212 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Porter Airlines phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Porter Airlines staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Porter Airlines is Friday. The most busy day to call is Thursday, which averages 79% more phone calls by comparison. Again, this is based on a sample of 212 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Wednesday. The longest wait in the queue on average occurs on Friday.

The best time to call Porter Airlines

In summation, the best day to call Porter Airlines is Friday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Porter Airlines staffs the call center well on Friday.
Once again, please put this information in perspective because this phone number has no phone menu or long waits. It generally gets picked up right away if calling during their opening hours. If there is any way, it will typically be very short.

Why Customers Call Porter Airlines

If you have time to do a bit of reading before you call Porter Airlines, we recommend you read over some of our problem-specific articles.

What is Porter Airlines?

Porter Airlines is a Canadian regional airline offering flights within North America. Established in 2006, Porter Airlines is known for providing affordable and convenient air travel to various destinations in Canada and the United States. With its main base in Billy Bishop Toronto City Airport, Porter Airlines operates a fleet of modern and comfortable aircrafts, offering passengers a premium travel experience. They prioritize customer satisfaction, offering complimentary in-flight amenities, such as snacks, beverages, and access to lounges. Porter Airlines strives to provide reliable service, ensuring on-time departures and arrivals. With its commitment to safety, convenience, and exceptional passenger service, Porter Airlines aims to provide a unique and enjoyable travel experience for all of its customers.

Where does Porter Airlines fly?

Porter Airlines offers flights to various destinations in the United States and Canada. In the United States, you can fly with Porter Airlines to cities such as Boston, Chicago, Myrtle Beach, and Orlando. In Canada, the airline provides flights to popular destinations such as Toronto, Ottawa, Montreal, and Thunder Bay. Porter Airlines also offers seasonal flights to vacation spots like Mont-Tremblant, Quebec, and Stephenville, Newfoundland. With their growing network, they continuously expand their route map and aim to connect more cities in the future. Whether you are planning a business trip or a leisurely getaway, Porter Airlines offers a range of flight options to suit your needs and make your travel experience comfortable and convenient.

What are the baggage guidelines for Porter Airlines?

Porter Airlines has specific guidelines for baggage to ensure a smooth and efficient travel experience. Each passenger is allowed to bring one carry-on bag and one personal item on board. The carry-on bag must not exceed dimensions of 55 x 23 x 40 cm, including handles and wheels, and should easily fit in the overhead bin or under the seat. The personal item can be a purse, laptop bag, or small backpack that fits under the seat in front of you. Additionally, Porter offers generous checked baggage allowances based on fare type and destination. Generally, Economy and Standard passengers can check up to 23kg, while Flex and Firm passengers enjoy 28kg. It's essential to adhere to these guidelines to avoid any inconvenience during your journey with Porter Airlines.

Top Porter Airlines customer service problems

Click the link above to get answers to just about any Porter Airlines customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Porter Airlines, and their purpose. Are any of these similar to the reason you are trying to call?
Missing itinerary and confirmation number: "I made a booking this afternoon but did not receive an email with the itinerary or my confirmation number."
- From a call lasting 9m 24s , May 17, 2024 11:43 PM
Web check-in unavailable: "Web check-in not available, need to see an agent."
- From a call lasting 4m 38s , Mar 17, 2024 11:09 PM
Suitcase size limit: "Hi, I just wanna know what's the maximum size of a suitcase when you're allowed one suitcase on my like, on?"
- From a call lasting 3m 15s , Feb 15, 2024 5:50 PM
Booking flight inquiries: "Hi. We're booking a flight on your website and we're so confused about the plus pack and baggage allowances."
- From a call lasting 47m 43s , Jan 23, 2024 6:21 AM
Flight inquiry: "All the flights go down before the twenty fifth of January."
- From a call lasting 3m 50s , Jan 18, 2024 12:52 PM

Conclusion and closing notes

This is Porter Airlines's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Porter Airlines agent. This phone number is Porter Airlines's best phone number because 1,932 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 888-619-8622 include Make a booking, Change flight, Cancel flight, Flight delayed, Baggage problem and other customer service issues. Rather than trying to call Porter Airlines first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone. In total, Porter Airlines has 1 phone number. It's not always clear what is the best way to talk to Porter Airlines representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Porter Airlines. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Porter Airlines. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

Call with our super-powered phone
  • Click to call- even from your desktop
  • We dial and get a human for you
  • AI-powered suggestions of what to say
  • Keep a transcript and other stats
  • Free, unintrusive: no account needed

Compare Porter Airlines Customer Service

Was this page helpful?YesNeeds work
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!