Match.com Phone Number

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  • Calls Match.com's Cancellations department
  • The average hold time is 18m
  • Hours are Mon-Fri 8am-5pm CST
  • The best time to call is 8:30am
  • Popular issues for this call center: Unblock Account, Cancel My Subscription, Refund a Charge, Account Access, and Update Account Info.
  • Reach a live Match.com agent: Press 2 then 5 then 2
  • What you hear when you call: Confirming your account status, press 1. Managing your subscription, press 2.

Calling Match.com Customer Care at 800-926-2824

Calling Match.com is a waste of time if you want to talk to someone. The company makes it very clear that you have to go online to talk to someone. Even though this phone number does appear to belong to them, there's no way to talk to someone, which is majorly disappointing. 

I wanted to speak to a customer representative about my account and some messages that I got that weren't appropriate. I wanted to know if this is something I should expect moving forward and what the process of dealing with this kind of stuff was. Depending on the answer, I was thinking about canceling my subscription. It would have been nice if I could just talk to someone, but that was clearly not in the cards. 

It's a real shame you can't talk to someone, because it seems like people could need help with dozens of things. They might need to talk about bad experiences like me, they might need to talk about their subscriptions, billing or other issues with using the app. Sometimes people just want to talk to a real person, but that isn't an option and it's just irritating.  

At any rate, when I called this number, it thanked me for calling Match and then gave me several options. It said, "For help confirming your account status, please press 1. For help managing your subscription, please press 2. For all other questions, please visit us online at Match.com/help. Neither option really fit so I chose option 2 in the hopes that I would get to a customer sales agent I could talk to. 

Instead, I was read a script by an automated assistant. It said, "To manage your subscription, log into your account and click on the gear symbol. Click on manage account and then manage subscription. Next, enter your password. Click on end my subscription. Follow the prompts until the page reads, your subscription has been canceled." 

This was good news since I at this point I was frustrated enough to want to end my account, but it didn't answer the questions I had when I called. The message repeats itself twice if you don't do anything, and you aren't given any other options. Instead, you get sent back to the first menu. I attempted to try choosing option 1, but then you just get another script and no customer support. 

If you go online, it'd made clear that Match.com does not offer any customer support over the phone. You can live chat with someone from the app during business hours or send an email. Both of which take time, and for the lengthy complaints I had, were impractical and inconvenient. 

Christian has been writing about long hold times and customer service call center experiences since 2010. He's been featured in Bloomberg, the Wall Street Journal and the Boston Globe.

Reasons customers like you called recently

I’m unable to see my profile or contact matches that I have received emails from. The...
I cannot connect to match******@***.com
Hi I would like some help about my subscription, what it is I subscribed to match.com f...
I had a free account with match.com. I decided to join, and paid for a membership. With...
Can do anything on my account an it's paid for
I subscribed to the account, but I can't get into it
I cant get logged into my account says login issues my password is right
Please have a rep. call me at **********
Please call me regarding a financial issue.
I did not intend to renew my subscription. Please contact me on how to get a refund.
Please call me at ************ I would like to renew my subscription but ai need to tal...
Canceled match in August, still getting charged
Every time I click on someone that I find interesting, the screen goes blank.
I did have the live number to match and I'm not sure where to find it again and they to...
I was told I could have a refund and I need to speak to a live agent and can't get one now

Match.com Customer Phone Number 800-926-2824 - Stats

Phone number to dial800-926-2824
Call-back availableYES
Call picked up by a real personYES
Department you're callingCancellations
Call center hoursMon-Fri 8am-5pm CST
Best time to dial8:30am
Average wait18 minutes
Current wait47 minutes
Rank (among phone numbers)1
Rank (overall)1
Communication channelsphone, web
Quality of communication52%
Quality of help61%
Customer votes54,549
Information last updatedFri Mar 15 2024 10:00:00 GMT+0000 (Coordinated Universal Time)

Match.com's Best Toll-Free/800 Customer Phone Number

This is Match.com's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Match.com agent. This phone number is Match.com's Best Phone Number because 227,046 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-926-2824 include Unblock Account, Cancel My Subscription, Refund a Charge, Account Access, Update Account Info and other customer service issues. The Match.com call center that you call into has employees from Texas, South Carolina, Wisonsin and is open Mon-Fri 8am-5pm CST according to customers. In total, Match.com has 2 phone numbers. It's not always clear what is the best way to talk to Match.com representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

What is GetHuman's Relationship to Match.com?

In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like Match.com. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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More Toll-free & Customer Numbers

International Billing800-449-7095

Beyond the Phone Number

There are other ways to get in touch with Match.com, including their website / help desk. Visit our Match.com Customer Service page for more information.
Match.com Customer Service

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