Match.com Customer Service

Phone Number & Contact Info

Match.com's Best Phone Number

Toll-free·Calls Cancellations·Most popular Match.com number

How do I talk to a live human at Match.com?

A:Press 2 then 5 then 2

Does Match.com offer 24 hour customer service?

A:Not at this number; hours here are Mon-Fri 8am-5pm CST. The least busy day is Wednesday, and the most busy day is Thursday.

How long will I wait on hold?

A:The average hold time is 20 minutes. The longest hold times are on Tuesday, and the shortest are on Monday. How is this calculated?

Match.com Customer Phone Numbers

International Billing

Toll-free · 24 hours, 7 days · Call this number for the international billing department ·

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this Match.com phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Press 2 then 5 then 2
Here is how our research team describes the way the Match.com phone system greets you: Confirming your account status, press 1. Managing your subscription, press 2.
Below are some clips we've found from Match.com's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

They may ask you to enter information with the dial pad

"Thank you for calling Match. To connect with an agent, please contact us online at help dot match dot com and find the contact us link. To manage your subscription, log in to your account and click on the gear icon in the navigation bar at the top of the screen.
Click on manage account and then manage subscription.
Next, enter your password. Click on cancel subscription or end my membership and benefits."
Excerpt from a call with Match.com
Friday, May 3, 2024 2:39 PM

What are the hours and when should I call?

Match.com operates the call center for this 800-926-2824 phone number Mon-Fri 8am-5pm CT. The short answer is that you should call on a Wednesday. This observation and the following section are based on analysis of a sample set of 764 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Match.com phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Match.com staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Match.com is Wednesday. The most busy day to call is Thursday, which averages 36% more phone calls by comparison. Again, this is based on a sample of 764 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Monday. The longest wait in the queue on average occurs on Tuesday.

The best time to call Match.com

In summation, the best day to call Match.com is Wednesday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Match.com staffs the call center well on Wednesday.

Calling this Match.com Customer Number

Calling Match.com is a waste of time if you want to talk to someone. The company makes it very clear that you have to go online to talk to someone. Even though this phone number does appear to belong to them, there's no way to talk to someone, which is majorly disappointing. 

I wanted to speak to a customer representative about my account and some messages that I got that weren't appropriate. I wanted to know if this is something I should expect moving forward and what the process of dealing with this kind of stuff was. Depending on the answer, I was thinking about canceling my subscription. It would have been nice if I could just talk to someone, but that was clearly not in the cards. 

It's a real shame you can't talk to someone, because it seems like people could need help with dozens of things. They might need to talk about bad experiences like me, they might need to talk about their subscriptions, billing or other issues with using the app. Sometimes people just want to talk to a real person, but that isn't an option and it's just irritating.  

At any rate, when I called this number, it thanked me for calling Match and then gave me several options. It said, "For help confirming your account status, please press 1. For help managing your subscription, please press 2. For all other questions, please visit us online at Match.com/help. Neither option really fit so I chose option 2 in the hopes that I would get to a customer sales agent I could talk to. 

Instead, I was read a script by an automated assistant. It said, "To manage your subscription, log into your account and click on the gear symbol. Click on manage account and then manage subscription. Next, enter your password. Click on end my subscription. Follow the prompts until the page reads, your subscription has been canceled." 

This was good news since I at this point I was frustrated enough to want to end my account, but it didn't answer the questions I had when I called. The message repeats itself twice if you don't do anything, and you aren't given any other options. Instead, you get sent back to the first menu. I attempted to try choosing option 1, but then you just get another script and no customer support. 

If you go online, it'd made clear that Match.com does not offer any customer support over the phone. You can live chat with someone from the app during business hours or send an email. Both of which take time, and for the lengthy complaints I had, were impractical and inconvenient. 

Christian has been writing about long hold times and customer service call center experiences since 2010. He's been featured in Bloomberg, the Wall Street Journal and the Boston Globe.

More Match.com Customer Service Contacts

There are of course other ways to contact Match.com customer service besides the phone. Below we list the best ones, by medium.

Match.com Customer Help Desk / Web Support

match.com - Customer Service
Online customer service support
As a last, sometimes only, resort- Match.com customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is Match.com's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Match.com agent. This phone number is Match.com's best phone number because 227,046 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-926-2824 include Cancel My Subscription, Unblock Account, Update Account Info, Account Access, Refund a Charge and other customer service issues. The Match.com call center that you call into has employees from Texas, South Carolina, Wisonsin and is open Mon-Fri 8am-5pm CT according to customers. In total, Match.com has 2 phone numbers. It's not always clear what is the best way to talk to Match.com representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Match.com. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Match.com. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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