Match.com Phone Number

Calling Match.com customer service faster by GetHuman

800-926-2824
Customer service
Current Wait: 36 mins (19m avg)
Hours: Mon-Fri 8am-5pm CST; best time to call: 8:05am
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Reasons customers like you called recently

I can’t pull up my own profile to edit
what is cost to join and do not want automatic rebill
I was just charged $*** on my charge card for match.com. I did not approve this. I want...
The men I am offered live too far away. I am very dissatisfied with the variety I see...
I purchased * month today, and I am unable to view anything it wants me to sign up. I t...
I would like to cancel at this time
Well I wound up getting scammed for more than **k from someone I met on match. It was a...
Need to cancel immediate
I want to Cancel my subscription I'm getting married.
I had match.com before and it did not work well for me. You offered me a discount if I...
I would like to talk with customer service please.
I would like to put my subscription on hold
Would like to put my subscription on hold
I had a Match account years ago. I have done the search for free since. But didn’t real...
I would like to rejoin match at your absolutely best discount price please
See more recent reasons for calling

Help me with my issue

Our Editor's Notes on Match.com's Phone-Based Customer Care

Match.com is an online dating service that began operations in the mid-90s. As one of the oldest and most successful dating sites in the world, it isn't surprising that it receives many customer service requests on a daily basis.

Unfortunately, Match.com does not provide phone-based customer service. If you need to get in touch with the company, you will have to do so through the email form on its site.

Why Do People Contact Match.com Customer Support?

People call Match.com for a range of reasons, including:

  • Help with starting, changing, or canceling accounts
  • Billing issues
  • Technical problems with the website
  • Safety and security issues, such as reporting scammers and predators who use the site

Best Practices for Contacting Match.com

There are a few things that you can do to help ensure that your call to Match.com is a productive one:

  • Keep in mind that Match.com customer service representatives are only available Monday - Friday 8:00 AM - 5:00 PM Central time. You can email outside of those days and hours, but you will have to wait for a response.
  • Make sure you can supply necessary documentation of your issue if Match.com requests it. This may include order confirmations, screenshots, or billing statements.
  • If you are having issues with Match.com's mobile app or website, have your device close buy so that you and the customer service representative can troubleshoot together.
  • Have pen and paper handy so that you can take notes during your call.

How do Consumers Feel About Contacting Match.com?

Many people are unhappy about the fact that Match.com does not provide phone service. This dissatisfaction also extends to the hours during which Match.com customer service is available.

As for the service itself, reports tend to be mixed. Match.com users may benefit from reviewing the help guides available on the site so that they can resolve their own issues.

What Kind of Issues can a Match.com Representative Resolve?

Match.com customer service representatives can resolve most customer issues because Match.com is an online service. These issues include technical problems, taking reports of fraud and abuse, making changes to your account status and addressing billing concerns.

What Can't Be Resolved by Contacting Match.com Customer Service?

Match.com representatives aren't mediators and cannot resolve disputes between Match.com customers. In addition, agents are also not able to resolve incompatibilities between the Match.com service and your hardware devices or software. While the agent may be able to suggest a workaround, ultimately you will have to make any necessary changes to get Match.com to work on your computer, tablet or phone.

What Should You Do If You Have an Unsuccessful Communication with Match.com?

If Match.com's response to your request is less-than-satisfactory, don't give up. You may be able to get your questions answered or issues resolved anyway.

First, review the correspondence that you had with Match.com customer service. You may be able to identify a misunderstanding or area of miscommunication that can be addressed in your next email to Match.com.

If you can identify a deficiency that might be addressed via a screenshot or document scan, prepare your documentation before making a second contact.

Email Match.com again and explain your concerns. Be very precise in describing your areas of dissatisfaction and offer to supply documentation to support your case.

You may also try reaching out to Match.com on its social media platforms. Drawing attention to your case in this way may attract a response from Match.com

If you have a billing problem with Match.com, contact your debit card or credit card company. File a request to reverse any charges. You may find that your bank is willing to advocate for you and help you receive compensation.

Customer Number 800-926-2824 - by the Numbers

Phone number to dial800-926-2824
Call-back availableYES
Call picked up by a real personYES
Department you're callingCustomer Service
Call center hoursMon-Fri 8am-5pm CST
Best time to dial8:05am
Navigate phone maze to a humanPress 2, then 5, then 2
Average wait
Current wait36
Rank (among phone numbers)1
Rank (overall)1
Alternate methodsphone, web
Quality of communication65%
Quality of help77%
Customer votes25,843
Information last updatedTue Aug 11 2020 10:00:00 GMT+0000 (Coordinated Universal Time)

Match.com's Best Toll-Free/800 Customer Phone Number

This is Match.com's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Match.com agent. This phone number is Match.com's Best Phone Number because 227,046 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-926-2824 include Cancel My Subscription, Unblock Account, Update Account Info, Account Access, Refund a Charge and other customer service issues. The Match.com call center that you call into has employees from Texas, South Carolina, Wisonsin and is open Mon-Fri 8am-5pm CST according to customers. In total, Match.com has 3 phone numbers. It's not always clear what is the best way to talk to Match.com representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

Contacting Match.com - by phone or otherwise

While 800-926-2824 is Match.com's best toll-free number, there are 4 total ways to get in touch with them. The next best way to talk to their customer support team, according to other Match.com customers, is by calling their 800-326-5161 phone number for their Cancellations department. Besides calling, the next favorite option for customers looking for help is via 800-326-5161 for Cancellations. If you think this information is inaccurate or know of other ways to contact Match.com please let us know so we can share with other customers. And you can click here if you want to compare all the contact information we've gathered for Match.com.

What is GetHuman's Relationship to Match.com?

In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like Match.com. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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Match.com Contact Info

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