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Match.com Customer FAQ

Top Answers & How-to Guides

What is Match.com's Phone Number?

The question we are asked most often is about how to talk to Match.com customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

How Do I Update My Account Information on Match.com?

Match.com is one of the most popular dating websites in the world. To use the site, you need to open an account. You will need...

How Do I Reactivate My Match.com Account?

Learn how to reactive your old Match.com account quickly and easily and save yourself from the time and frustration of setting...
Ask any question you have about Match.com customer service, get an answer now.

Recent Match.com Customer Questions

How do I regain access to my match account. I’m not able to log on, reset my password or verify my email

If you’re unable to log in, reset your password, or verify your email, please ensure that you are using the correct email address associated with your account. Look for any email from Match.com that may provide guidance. If you are still having issues, please check the link on this page for the most up-to-date contact information to get further assistance.
Asked Nov 11, 2026 3:58 AM

Hi my match com account has been blocked and i would like to know why . I have paid £19.99 twice and have contacted match.com 3 times now and no one is getting back to me to try and reslve my issue so i would be very grateful for help with this

There is a link to the most up-to-date contact information right here on this page that you are viewing. You can use it to reach out to Match.com for assistance regarding your blocked account and payment inquiries.
Asked Nov 3, 2026 9:25 PM

What Do I Do If My Match.com Is Blocked?

If your Match account gets blocked, act quickly to try to regain access. Start by visiting the Match website and locating the "Help/FAQs" link. Use the search bar to find information about account access issues, specifically "Unable to Sign In." Follow the
Asked Oct 29, 2026 11:23 PM

How do I recover my Match.com account?

Online dating on Match.com has become popular worldwide, but users may face account issues like suspension or forgotten information. This guide offers steps to recover your account: assess the
Asked Oct 29, 2026 11:14 PM

How do I temporarily suspend my Match profile?

To temporarily suspend your Match profile, go to your account settings and look for the option to "Hide Profile" or "Suspend Account." This will make your profile invisible to other users while retaining your data, so you can reactivate it later.
Asked Oct 7, 2026 1:14 AM

Help me with my Match.com customer service issue

Account Management

How Do I Update My Account Information on Match.com?

Match.com is one of the most popular dating websites in the world. To use the site, you need to open an account. You will need...

How Do I Reactivate My Match.com Account?

Learn how to reactive your old Match.com account quickly and easily and save yourself from the time and frustration of setting...

How Do I Change My Age on My Match.com Profile?

Mistakes can happen when setting up something important like a dating profile. Here's how you can go about changing things like...

How Do I Change My Email Address on Match.com?

Match.com makes it a cinch to update your email address, username, date of birth, and location as well as provides options if...

How Do I Update My Email Notifications on Match.com?

Match.com is a dating website and app that makes it easy to customize your notification settings to fit your preferences. You...

How Do I Change My Location on My Match.com Account If I Just Moved?

You can change your location on Match.com, if you've just moved, by changing your account settings online. Alternatively, you...

How do I recover my Match.com account?

Online dating on Match.com has become popular worldwide, but users may face account issues like suspension or forgotten...

Profile Management

How Do I Delete My Favorites on Match.com?

There are multiple ways to delete favorites on Match.com. Favorites are also called "likes". First, go to the Match.com website...

How Do I Set My Match.com Profile Picture?

Match.com is one of the most popular online dating websites since it was created in 1995. It has an impressive success record...

How do I block or unblock someone on Match.com?

Match.com users can block up to 2,000 people from contacting them. To block or unblock users, log in to your account, find the

How do I verify my Match.com profile?

To verify a Match.com profile, a user needs to log in and find the verification option in their profile settings. They will...

Subscription and Billing

How Do I Cancel My Match.com Subscription?

To delete a Match account subscription, you have the option to cancel the subscription (auto-renewal) or the membership (hides...

Can I get a refund from Match.com?

Match.com is an online platform for singles to mingle and find partners. To cancel a subscription and request a refund, log...

Safety and Support

What Do I Do If My Match.com Is Blocked?

Match.com is a large name in the online dating market. When you sign up to use Match.com, you agree to follow the terms of use...

How do I report someone on Match.com?

To report someone on Match.com, users should find the individual's profile, select the option to report or block them, and...

What are the safety policies that Match.com has in place for users?

Match.com prioritizes user safety with policies including profile verification, privacy settings, and resources for reporting...

What happens to my matches if I delete my account?

When a Match.com account is deleted, all connections, messages, and matches are permanently lost and cannot be recovered. Users...
We look to the Match.com issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
Match.com issues reported to GetHuman

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