Match.com Customer FAQ

A yellow circle beside a person's picture on Match.com indicates that they are currently online and active on the site. This helps you identify users who are available for immediate chatting or interaction.

If you can't log on because your phone number is not recognized, it may be due to an issue with the account or the format of the number entered. Try ensuring that you're using the correct phone number associated with your account. If the problem persists, you may need to reset your password or seek assistance through the support options available on this page for further help.

There is a link to the most up-to-date contact information right here on this page that you are viewing. Please visit that link for assistance regarding your account access issue.

If your phone number is not working for authentication, ensure that it is entered correctly and that your phone has service. You can also check if your number is linked to your Match.com account. If the problem persists, there may be a temporary issue with your carrier or the Match.com service. You can follow the link on this page for the most up-to-date contact information for assistance.

If you don’t have your account information or password, you'll need to recover your account first. Visit the Match.com login page to find options for recovering your username or resetting your password. Once you access your account, you can then proceed to cancel it. If you're unable to recover your information, there is a link to the most up-to-date contact information right here on this page for further assistance.