The question we are asked most often is about how to talk to Match.com customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
Match.com users can block up to 2,000 people from contacting them. To block or unblock users, log in to your account, find the
Asked Jun 19, 2026 3:06 PM
How do I verify my Match.com profile?
Verifying a Match.com profile is a valuable step to enhance credibility and improve the chances of connecting with potential matches. To begin the verification process, the user generally needs to log into their Match.com account and navigate to the profile settings. In this section, there is typically an option for profile verification.
The process usually involves submitting a recent photo of oneself along with a verification code provided by Match.com. Users may be prompted to take a specific photo that includes a unique pose or gesture to prove authenticity. Once the photo is submitted, Match.com may take a short period to review the submission and confirm if it meets their standards for verification.
After approval, a verified badge may appear on the user's profile, indicating to others that they have been authenticated. It is wise to check the official Match.com help section for the most current guidelines and steps for profile verification, as procedures may vary over time.
Asked May 5, 2026 12:18 PM
Change my age? I accidentally typed in 1954 but my actual birthday is 1944
To change your age on Match.com, you can update your profile information by entering the correct birth year. Look for the section where you can edit your profile details, and there you should find the option to update your birth date. Make sure to save the changes to reflect your accurate age.
Asked May 3, 2026 8:03 PM
change my old email address to a new email address
To change your email address on Match.com, go to your account settings. Look for the option to edit your profile information, where you should find the option to change your email address. Enter your new email address and follow any prompts to confirm the change. Make sure to verify the new email address if required.
Asked May 2, 2026 3:50 PM
when logging in i am receiving invalid status error
If you are encountering an "invalid status error" when logging in, it may be due to several reasons, such as account issues or your login credentials. Ensure that you are using the correct email and password associated with your account, and check for any typos. If the issue persists, it's recommended to reset your password or review your account status. There is no need to worry; often, following these steps can resolve the issue.
We look to the Match.com issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
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