The question we are asked most often is about how to talk to Match.com customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
I was charged for a membership on March 2, 2026 of $39.99. I would like to make sure that my membership is canceled and I’m not being auto charged. I tried logging in but I forgot my password and it’s not sending it to my email how to reset it
To reset your password, go to the login page and click on the "Forgot Password?" link. Follow the prompts to enter your email address and check for the reset email. If you're not receiving it, check your spam or junk folder. If you still have issues, ensure that you're using the correct email associated with your account. You can also find the most up-to-date contact information right here on this page if you need further assistance with your membership cancellation.
Asked Mar 18, 2026 2:34 AM
Hi! I cant recover my account. Can you resend me a new link to reset a password to theonlyonekasatkina@gmail.com--- my user name on Match.com is Mm, my phone number is 971-381-2750
We cannot send you a password reset link directly. Please use the password recovery option on the Match.com login page, and follow the instructions provided there for account recovery.
Asked Feb 23, 2026 12:11 AM
how do I get unbanned from Match.com?
To get unbanned from Match.com, you will need to review the reason for your ban and follow any necessary steps or guidelines provided by Match.com. In some cases, you may be able to appeal the decision. Please check the link on this page for the most up-to-date contact information to inquire about your specific situation.
Asked Jan 30, 2026 2:39 AM
I keep getting locked out of my account.
You also tell me my email is not correct when it is correct.
If you're getting locked out of your account, ensure you're entering the correct email and password combination. Sometimes, multiple failed login attempts can result in a temporary lock. If your email is confirmed as correct but still not recognized, try resetting your password. Follow the password recovery steps provided on the login page. Additionally, make sure to check for any typos in the email address you are entering. If issues persist, please refer to the most up-to-date contact information available on this page for further assistance.
Asked Jan 22, 2026 2:33 AM
I would like to delete my profile known as vera.
To delete your profile known as "vera," you will need to log into your Match.com account. Once logged in, go to your account settings and look for the option to delete or deactivate your account. Follow the prompts to complete the process. Remember, once your account is deleted, you may lose access to your messages and matches.
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