© GetHuman Inc.

How Do I Cancel My Match.com Subscription?

In a nutshell: If you have a Match account, the time will hopefully come when you have to delete your subscription, having found someone on the platform. If that time is now, then you need to learn how to do it. You have a couple of different options.

Introduction

If you have a Match account, the time will hopefully come when you have to delete your subscription, having found someone on the platform. If that time is now, then you need to learn how to do it. You have a couple of different options.

What You'll Need

Canceling your subscription is not the same thing as canceling your membership. Canceling your subscription essentially just cancels the auto-renewal feature. You will no longer be able to use the site, but your account will still be there, ready for you to sign into again, if you ever want to reactivate it. Canceling your membership also hides your photos and profile, although Match will retain your data in case you ever want to reopen your account again.After canceling your subscription, even after canceling your membership, you can always renew your subscription by simply signing into Match and following the prompts.You can choose to cancel individual features of your subscription without canceling your full subscription. Just go to Manage Subscription, choose the Subscription Status option, and click on the "Deactivate" option next to the feature you want to disable.After you cancel your subscription, it will remain active until the end of your current subscription period. You cannot get a partial refund for the remainder of the time in your current subscription period.

Go to the Match home page.

Match home page
If you purchased your subscription through the Apple App Store, skip to step 13.

Click on the Sign In link in the upper right corner of the screen to sign in to your Match account.

Click on the gear icon location in the navigation bar near the top of the screen.

Click on the "Manage account" option in the menu on the left side of the screen.

Scroll down to the "Manage subscription" link and click on it.

Enter your password in the text field provided and complete the CAPTCHA.

Click on the Continue button.

Click the Cancel Subscription option.

Answer the questions.

Click the Continue Cancellation button.

Answer one final question.

Click the Continue Cancellation button.

You will be shown a cancellation confirmation page. Do not continue with the next steps. If you also want to cancel your membership, skip to step 18.

Open the Apple App Store on your iPhone.

Tap on your profile icon, located in the upper right corner of the screen.

Tap on Subscriptions.

Tap the Cancel Subscription option.

Tap Confirm.

If you also want to cancel your membership, continue with the next step.

After canceling your subscription, go to Account Settings.

Go to Manage Subscription.

Choose the "cancel your membership" option.

Conclusion

If you have any questions, ask a Match customer service representative. Match does not offer phone-based customer service, you can reach a customer service representative online.

Further questions?

Ask a followup or related question and we will try to provide an answer in seconds.
Christian has been writing about long hold times and customer service call center experiences since 2010. He's been featured in Bloomberg, the Wall Street Journal and the Boston Globe.

Why does GetHuman Write How-to Guides for Match.com Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like Comcast in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our What do I do if my Xfinity TV or internet is out? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.

Match.com

Asked 6 years ago
Updated 2 days ago
Viewed 3,919,338 times
Cancel Match.com subscription
Cancel Match.com account
End Match.com subscription
Terminate Match.com subscription

Paying Your Telecom Too Much?

After helping consumers for 10 years, we realized that you need an impartial, live person you can talk to about comparing the various TV, cable, Internet and phone plans in your area- somebody who can compare the best deals across telecom providers. So we created a free concierge service you can call at the phone number below.

Call Anytime: 888-379-2546Our concierge is unaffiliated and therefore able to compare deals across many companies
Was this page helpful?YesNeeds work
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!