Can I get a refund from Match.com

In a nutshell: Match.com is an online platform for singles to mingle and find partners. To cancel a subscription and request a refund, log into your account, go to settings, manage your account, and then manage your

Introduction

Match.com offers an online platform to mingle with singles in your area. The platform has operated for many years and successfully created various couples. Users pay for premium features. If you’ve made a subscription on Match.com but would like your money back, here’s what to do.

Visit Match.com

You must access your account to manage your subscription. Type Match.com on your browser to open the Match website. Once on the homepage, you can log into your account.

Can I get a refund from Match.com (Step 1)

Click “Sign In”

Click the “Sign In” button at the top-right of the Match.com website.

Can I get a refund from Match.com (Step 2)

Provide Your Login Information

On the account sign-in page, enter your email and password. There are two designated sections: one for your email and the other for the password. Click “Sign In.”

Can I get a refund from Match.com (Step 3)

Open the Settings Page

Once you log in, the platform opens your account dashboard. Open settings by clicking the gear icon.

Can I get a refund from Match.com (Step 4)

Click “Manage Account”

The account settings page controls your profile’s visibility, email notifications, and the account in general. Click the first option in the settings, “Manage Account.”

Can I get a refund from Match.com (Step 5)

Click “Manage Subscription”

The account management section allows you to edit aspects of your account. You can edit your age, manage your payment methods, or delete your account. Click “Manage Subscription to Proceed.”

Can I get a refund from Match.com (Step 6)

Enter Your Password

Subscription management is a sensitive feature in the account. It contains private information that needs protection from unauthorized personnel. Consequently, the account asks for your password during the process. Enter the password and complete the reCAPTCHA verification. Click “Continue” once everything is complete.

Can I get a refund from Match.com (Step 7)

Click “Cancel Subscription”

After you provide your password, the platform avails your subscriptions. Select the feature you want to unsubscribe from and click “Cancel Subscription.”

Can I get a refund from Match.com (Step 8)

Rate the Platform and Continue With Cancellation

The platform asks for a rating to estimate your satisfaction levels with their services. Rate it according to your preference and read the benefits you lose by unsubscribing. Click “Continue Cancellation.”

Can I get a refund from Match.com (Step 9)

Provide a Reason for Unsubscribing

In the final step, select a reason for canceling your subscription. While people have various reasons for unsubscribing, the platform narrows them down to a few. Select your reason and click “Continue Cancellation.”

Can I get a refund from Match.com (Step 10)

Contact Support

Contact customer support for assistance if you don’t receive a refund after unsubscribing. Click the “Help/FAQs” option at the bottom of the Match.com homepage.

Can I get a refund from Match.com (Step 11)

Conclusion

Match.com offers a user-friendly platform for chatting and finding a partner. You can cancel your subscription if you need a refund. Contact customer support for further assistance.

Further questions?

Ask a followup or related question and we will try to provide an answer in seconds.
Christian has been writing about long hold times and customer service call center experiences since 2010. He's been featured in Bloomberg, the Wall Street Journal and the Boston Globe.
Can I get a refund from Match.com

Help from Real People

We partner with a US-based company with live tech support experts available 24/7. Take advantage of a $5 one-week trial membership and chat with an expert now.
Chat with an expert

Why does GetHuman Write How-to Guides for Match.com Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like Match.com in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our Can I get a refund from Match.com guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.

Match.com

Asked 5 years ago
Updated 7 months ago
Viewed 4,875,668 times
Match.com
match.com phone number
match.com refund
Refund a Charge
billing issues
refunds
Refund a Charge

Speak to An Expert Now

We partner with a US-based expert help site to provide you with tech support 24/7. Enjoy a $5 one-week trial membership and chat with a live expert now.
Get Live Expert Help
Was this page helpful?YesNeeds work
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!