Match.com Customer Service Issues

I've been trying to communicate with a member through the app and website, but the messages kept disappearing. I also received an email about a message from "michael" from Los Angeles, but our interactions only appeared on my account two days later. I suspect there may be a delay, as I'm unsure if he's receiving all my messages promptly. Can you please review my profile to ensure everything is functioning properly?

I recently activated #[redacted] and subscribed for the 1-month option. I am unsure if it is still available. I attempted to access my expired account to update my membership, but kept receiving a "no connection" error. I am concerned about the status of my account and am unable to update it. I fear I might have to create a new profile from scratch. Any assistance with this issue would be greatly appreciated. - Juliana G.

I noticed a charge of $39.99 from match.com on my account, despite not being a user of the service. I do not have an account or use the app for your platform. I do not engage in dating through your site. I am requesting a refund for this unauthorized payment and ask to prevent any future charges. Kevin S. Details of the transaction: - PAYPAL *MATCH.COM - Visa purchase - [redacted]1 GB [redacted] Please reach out if more information is needed.

Last night, on 11/15/23, I was unexpectedly banned from both Tinder and Hinge simultaneously. I am puzzled by how this could have happened. I have consistently maintained a polite demeanor and never breached any of the platforms' rules or guidelines. I am in a difficult situation as I had numerous conversations and potential meetings lined up on there. I appeal to your team to investigate this matter and assist me in resolving it. Your help would be greatly appreciated. Thank you. Best regards, Kumar M.

I was repeatedly notified by Match.com about having unread messages, with the count reaching 8 over a couple of months. Upon subscribing, I discovered there were actually 0 unread messages. According to the Terms of Service, subscribers in California can request a refund within 3 days by sending a letter. However, sending a letter might not reach them before the 3-day deadline if done over the weekend. I am seeking advice on how to speak to a representative promptly to facilitate a refund within the necessary timeframe.

I signed up for Match.com in [redacted] and had a positive experience as I met my girlfriend on the platform. Recently, we both canceled our accounts, but we discovered that her image was still being used in ads. To address this, we were advised to deactivate and delete our accounts entirely. While my girlfriend's deactivation was smooth, mine has been problematic. Despite deactivating and receiving a deactivation number, Match.com has continued to bill my account into this year. I've reached out to customer service multiple times for a refund, providing requested documentation, but have only been told they cannot locate my deleted account. Repeating the process several times without speaking to a person has been frustrating, and I have lost over 700CDN and countless hours in this ordeal. The situation is unacceptable.

I had a free account on match.com and recently upgraded to a paid membership. Unfortunately, I encountered an issue with verifying my phone number after the upgrade. Despite trying multiple times to contact customer support, I have not received a response yet. It's frustrating because I'm missing messages from other members that are being redirected to my email instead of the site.

Hello, I need assistance with my subscription issue. I signed up for a 6-month subscription to Match.com, but I only used it for a couple of months. I now realize that I have been charged beyond the initial 6 months. I am having trouble accessing my account on Match.com to resolve this problem, so I am seeking help here. The ongoing charges are becoming unaffordable for me, and I would appreciate any assistance you can provide. Thank you.