Match.com Customer Service Issues

I noticed an unexpected $[redacted] charge on my Match.com account, which is not what I agreed to. Additionally, I am having trouble finding a link to reset my password so I can cancel my subscription. I've tried to access my account settings on Match.com, but my email address [redacted] is not being recognized. My phone number is [redacted]. Regards, Susan S.

Dear Match Customer Service, I am reaching out in regards to my blocked account and would like assistance in understanding the cause behind this action. I have consistently followed the platform's rules and guidelines and am confused about the sudden block on my account. I value the connections I have made on Match and would like to have my account unblocked promptly. Any information you can provide on this matter would be greatly appreciated. Thank you for your time and cooperation as I work to resolve this issue promptly. Sincerely, Mary

I am a new user on Match, and I am having trouble editing my profile. When I tried to save changes, like my hometown, it wasn't working. Eventually, I accidentally made my profile disappear. After attempting to log back in, I received a message in red telling me that my account has been blocked. Now, I am unable to access my new Match account to make any edits. I would appreciate it if someone could assist me in resolving this issue. Thank you.

I am experiencing difficulties accessing my profile. When I enter my email address, I am prompted to complete a Captcha security check, where I have to verify pictures by ticking boxes repeatedly. Despite my efforts, the site keeps presenting more challenges, preventing me from logging in. This issue has been ongoing for the past four days, and I am concerned as my subscription is expiring in seven days. Your assistance in resolving this matter would be greatly appreciated. Thank you. - John T.

When I first signed up for match.com, I was receiving notifications about likes, but I couldn't view them as they appeared blurred out. After upgrading to a premium membership, the likes seemed to have vanished. Recently, after months of not receiving any likes, I suddenly got three likes this morning. However, when I tried to see who they were from, I was prompted again to upgrade to a premium membership, even though I already had one. When I checked my account, it confirmed my premium status, but the likes had disappeared just like before. I am starting to suspect that this might be a scam and I am now requesting a full refund of the amount I paid for the premium membership. This is the only resolution I am looking for at this point.

I deleted my Match.com account previously, and now I want to create a new one using the email [redacted] However, I received an error saying the email is already registered. When trying to log in, I couldn't access my old account and requested a password reset link, but it hasn't arrived in over 24 hours. Can you assist me in accessing my account or removing the old email so I can create a new one with the same address?

Hello, For the past 12 hours, I have been facing issues accessing my Match account. I keep receiving an error message stating, "an unknown error has occurred." Despite attempting to reset my password, I have not received any reset emails from Match. It seems like my account may have disappeared or possibly been blocked. Could you please assist me in determining the cause of this issue? I also have a subscription. Despite trying various methods to log in, I continue to encounter the same unknown error message. I even reinstalled the app, but the problem persists. Kindly provide me with guidance on what steps to take. I have two accounts with Match, both of which are currently not working. Thank you.

I previously discussed this issue earlier this week. I suspect that a hacker interfered with my attempt to contact Match.com on Tuesday, the 3rd, regarding the cancellation of my subscription. After calling a phone number related to Match, I was directed to visit Match.com/help. A person named S. Patel assisted me for two hours in a complex process to stop my subscription and obtain refunds for the past four charges. Despite his professionalism and persuasiveness, I began to have doubts about the steps he asked me to take, such as sending myself gift cards through Apple Pay and creating "dummy" Cash App accounts. When he requested I buy a $[redacted] Target gift card, which later escalated to $[redacted], I realized I was being scammed. After voicing my suspicions, he insisted it was legitimate. However, I recognized the deception and declined to proceed further. I later contacted another individual whom I thought was a Match employee, who provided inadequate explanations. Feeling frustrated and deceived, I am taking steps to report this incident to the relevant authorities. I urge Match.com to address these issues promptly and improve their customer support to prevent such scams in the future.

When responding to Match's profile questions about preferences and deal-breakers, I always mention two important factors for me: I don't want matches who smoke or African American women. Recently, I received an email from Match with recommended profiles, and all the choices were African American women. This has happened before, despite my clear preferences. It's frustrating when Match doesn't seem to consider members' answers. Smoking is another deal-breaker for me, but I encounter these matches less often. Match, it's time to pay attention and address these issues.

Dear Match.com customer service team, I am writing to address an issue with my account, [redacted] During the verification process for my mobile number, I encountered an error stating that it couldn't be verified. As a dedicated user of Match.com, this account holds great significance to me. I kindly request your assistance in updating my mobile number associated with my account. Any guidance you can provide on resolving this matter would be greatly appreciated. Thank you for your attention to this concern.

This is my third attempt to reach out regarding my experience on Match.com. I joined and paid $[redacted].89, only to realize I was scammed. The person I interacted with did not match the profile, showing signs of disjointed communication and suspicious behavior. I have repeatedly requested a refund but was denied due to usage. I request this matter to be escalated for investigation as I believe the individual might be a scammer. My name is Jill F. and you can reach me at [redacted] for a response from a higher authority in management. I will pursue this until I receive a full refund and action against this scammer.

Hello, I created an account on match.com, but closed it less than 12 hours later. I had to pay to see potential matches, but when I saw there weren't many within a 10-mile radius, I decided to close my account. Despite this, payments have been deducted from my account. I thought there was a cooling-off period. Please refund the payments taken and stop future charges. Thank you. Best regards, Hannah S.

I am reaching out to seek assistance with the following concerns: 1. I initially signed up for a 6-month Match subscription through Apple on my phone. However, you mentioned it did not process and refused to acknowledge it. 2. Despite receiving a refund from Apple, I am disappointed that you did not honor it. 3. Subsequently, I signed up for a 6-month subscription at $[redacted].28 using my American Express card with a 35% discount. 4. Things were going well until I received an email stating that you issued a refund of $[redacted] which I have not seen. 5. My subscription was abruptly canceled after paying $[redacted]+ without my authorization or request for a refund. 6. I now find myself without a refund of $[redacted].28 and without an active Match subscription to access my messages and likes. I am extremely frustrated with this situation and am kindly requesting an active 6-month subscription that I have paid for. Your prompt attention to this matter is greatly appreciated, as there are ongoing conversations I need to access. Thank you for your understanding. Sue

Under the account name Tami134, I, Tami Scott, unsubscribed from your emails around a year ago. Now, I would like to start receiving promotional emails from your company. I attempted to log in following the "forgot password" instructions using my email, but I have not received any response from your side. I also checked my spam folder without finding any emails from you. My main goal is to receive your promotions and potentially resubscribe and reactivate my account during a sale that catches my interest.

I unsubscribed from your emails about a year ago, but I would like to start receiving promotions again. I've attempted to log in and followed the steps for resetting my password using my email address. Unfortunately, I have not received the reset email from you, and it's not in my SPAM folder. My goal is to receive your promotions so I can resubscribe and reactivate my account when there is a sale that interests me. Thank you.

I recently joined Match, but I am having trouble logging in. I keep getting prompted to verify my phone number, and even though I enter it correctly, it's not being accepted. When I tried contacting customer support through the chat line, I was directed to a tech support who asked me to fill out a form and pay $2 for a monthly subscription. This process seems unnecessary, especially for an error on your website. I hope this issue can be resolved more efficiently.

I mistakenly deleted my Match.com account instead of cancelling my subscription. Now I can't cancel the subscription because I don't have access to my account. Trying to reset my password was unsuccessful. I need help to resolve this issue. Thank you, Kevin

I realized that I have been purposely overcharged for my Match.com subscription. The regular rate is around $20 per month, but I've been charged over $39 every two weeks, double the usual price. I haven't requested any extra services, and I've had no luck getting in touch with Match to address this issue. Attempts to contact them by phone and email have been unsuccessful, with emails bouncing back as undeliverable. Even calling the supposed Texas corporate office number led nowhere. I would appreciate any assistance with this matter.

I am currently facing an issue with Match.com. Despite receiving a refund for unauthorized charges due to a supposed hack, my attempts to create a new account have been blocked without any explanation provided. I am puzzled by this situation as I do not have any criminal history. While I had a past experience with a stalker from high school, the situation has been resolved for a significant period, and I am curious if there could be a connection between the two instances.

I have been attempting to cancel my subscription and delete my account, but I forgot my password and cannot reset it because the email on file is not accurate. I am not sure how this mix-up occurred, but I need to delete my account and subscription. Any assistance would be greatly appreciated. Thank you.