Match.com Customer Service Issues

I cancelled my subscription more than two months ago, yet my credit card continues to be charged. Despite receiving a confirmation number, the issue persists. I have attempted to resolve this matter without success. Unfortunately, I am unable to access the site to address the problem. I am requesting a prompt resolution and a refund to my Discover card. Thank you, Wanda E. [redacted] Text messages preferred.

I wanted to provide an update. It is now August 15th and I have only received automated responses and notifications to view something that I cannot access. I am disappointed by the company's handling of customer queries. I faced issues receiving an SMS verification through the system. Despite several attempts with email support, the problem remains unresolved. Frustrated, I requested my Twitter account to be deleted on Friday and reinstated it yesterday. My intention was not to delete my account but to resolve this matter swiftly.

I was disappointed with the premium service I paid for. I felt like I was continuously being charged extra for boosts and other features, such as liking highlights. It was frustrating that I had to pay to interact with men who had let their subscriptions lapse. Additionally, when I wanted to attend an event at the Dunhill Hotel in Charlotte, NC, I found it was sold out. It's disheartening that there was only one event available, and it was already full. Paying extra on top of a premium service feels like unnecessary barriers. I am considering going back to using Facebook singles since the value was not any better. If more tickets become available for the Charlotte event, I might reconsider, but as of now, I am not satisfied with the service. Sara R. [redacted]

I am requesting not to cancel my subscription. I need to process a payment of $44.99 through Apple.com. My bank flagged the purchase as suspicious, but I responded promptly to confirm it. Unfortunately, they still declined the payment. I value the matches I have and wish to maintain the connection. I'm willing to call if provided with the correct number, or you can reach me at #[redacted]. - Ellen W. [redacted] [redacted] Hampton Court Hendersonville, NC [redacted]

I believed I had canceled my subscription a few months back. I received a text notification about a recent charge to my credit card for another six months. I wish to stop this service and request a refund of $[redacted] or more. Your assistance is greatly appreciated. You can reach me at [redacted], and my name is Joel S. Please confirm once this issue is resolved. Thank you.

Dear Tinder Support Team, I am writing to address the ban placed on my account on February 15, [redacted], which is reportedly due to an allegation of criminal behavior shared between Tinder and Hinge, both under the Match Group. The seriousness of this allegation deeply concerns me and the subsequent response on February 17, [redacted], shedding light on user information sharing among Match Group apps has only heightened my unease. I am dismayed by the implication that I have engaged in unlawful activities as suggested by your actions. To refute this, I have meticulously reviewed my Tinder messages, offering them as proof of my consistent compliance with your rules. I also suspect my account may have been wrongfully flagged as a bot due to having reached my daily swipe limit the night prior to the ban. I urge you to investigate this issue thoroughly and reconsider the ban. Having been a loyal and law-abiding user, I find it distressing to face such sanctions without justification. I trust you will address any misconceptions about my conduct and reinstate my account promptly. Thank you for your attention and anticipated resolution.

I encountered an issue where I was blocked due to adding a punctuation character at the end of my password. As my current email address, [redacted], is not accepting emails, I provided an alternate email, [redacted], for password reset. It has been over 24 hours, and I haven't received any updates. It's frustrating that there's no direct human support available, forcing users to troubleshoot independently on the website. I feel disappointed in the service quality given the fees paid. Despite these challenges, I'm compelled to continue using Match.com to contact a specific individual. The lack of access to the website is hindering this communication effort. As a regular user trying to connect with someone else, this experience is incredibly disheartening.

I am concerned about the recent search results on Match.com. When I search with a broad age range like 25-45 within 75 miles, I only receive a very limited number of profiles, sometimes just 6 or 9. It seems unlikely that there are so few potential matches in my area. Additionally, I would like to know if there is a way to search for profiles based on specific racial or ethnic groups. In my searches, the majority of profiles I see are not of interest to me. I would appreciate it if someone could address these issues. Thank you.

I find it frustrating how dating sites are interconnected without clear disclosure. It's disappointing to encounter difficulties when attempting to explore other platforms due to being already linked to one. I mentioned my preference for dating Caucasian men, yet I am consistently matched with individuals of different ethnic backgrounds. While there is nothing wrong with this, it contrasts with my personal dating criteria. Furthermore, I've noticed an unsettling number of inappropriate male profiles, which has deterred me from actively participating. It would be beneficial for these platforms to address these issues and improve their user experience.

I signed up for a special promotion on match.com for £4.99 on Aug 14, [redacted], assuming it was for a month's subscription. However, on Aug 21, I was charged an extra £39.99. I expected the initial payment to cover a month and was surprised by the additional charge. Even if I had continued with match.com, I shouldn't have been billed until Sept 14. I am requesting a refund of the £39.99 as this charge was unexpected and unwarranted. For further assistance, please contact me at [redacted]. Thank you.

I took advantage of a special promotion on match.com for £4.99 on August 14, [redacted], expecting it to cover a month's subscription. However, on August 21st, I was charged an extra £39.99. I believed that this charge was unnecessary, as I had only just paid for a month's subscription a few days prior. I believe that any additional charges should not have occurred until September 14th. I am dissatisfied with this situation and request a refund of the £39.99. I did not authorize this payment, and I feel it was unfair. Please reach out to me at [redacted] via email or call me at [redacted]4.

I have used Tinder respectfully for years, but recently received a lifetime ban without any prior notice or explanation. Despite my efforts to reach out via email, I have been met with silence. This ban has not only affected my Tinder account but has extended to other platforms owned by Match group, such as Hinge. Online dating is a significant way to connect in today's world, and being excluded from it has been disheartening. I have always treated others with kindness and respect, ensuring I never crossed any boundaries. If I sensed discomfort, I would immediately step back, leaving positive interactions and even forming valuable friendships. I am seeking clarification on the reason behind the ban and the opportunity to defend myself if the report was unfounded. It is troubling to me that I may have unknowingly caused harm to someone, and I believe I should have the chance to address any misunderstandings or potential revenge reports.

I have been a respectful user of Tinder for years, only to my surprise be handed a lifetime ban abruptly without any explanation. Despite my efforts to seek clarification through several emails, I have been met with silence. The most frustrating part is that I haven't been provided with an opportunity to rectify the situation or grasp what actions led to this ban. To compound the issue, as Tinder falls under the umbrella of Match Group, any ban on one platform extends to all others. This has resulted in me being banned from Hinge as well, abruptly cutting off promising conversations with potential matches.

On Sunday, I upgraded my account to premium status, paid the charge, and selected Boost me, but I was promptly locked out of my account. On Monday, I received a notification that my issue would be escalated to another department. The subsequent department expressed doubts about my authenticity through various questions, which I promptly answered. However, since then, there has been no progress. I have contacted Customer Service twice, only to receive no response, leading to a repetitive loop. I kindly request the restoration of my account login or a full refund of my payment. Thank you.

Hello, I have encountered a problem with my subscription recently. It seems that I have 2 accounts linked to different email addresses. One account, associated with [redacted], is asking for payment to access my matches, while the other account, [redacted], seems to be working fine. This situation is causing confusion, especially when I receive notifications about messages that do not appear on the app. Additionally, I have been experiencing issues with the app on my iPhone, which might be connected to this problem. I would appreciate your assistance in resolving these issues promptly. Thank you, Lisa

Hello, I want to address my recent experiences with dating apps that are affiliated with Match.com. A while ago, I was banned on Hinge, which I was never able to get unblocked. When I switched to Match.com, I encountered issues where my account was sporadically blocked, needing me to contact customer service to have it reinstated. Subsequently, I was blocked on Match as well, and I faced an automatic block on Tinder without even using the app. I have carefully reviewed the terms and conditions of these platforms and have always maintained respectful behavior. I am eager to reenter the dating scene, especially considering I previously had a successful relationship stemming from a Match date. Despite feeling unfairly targeted by these bans, I am willing to cooperate fully, present any necessary evidence, and articulate why I believe I should not be banned. Amicably resolving this situation is important to me, as I strive to treat others well and uphold positive values. It is disheartening to be excluded from all major dating apps under the Match.com umbrella. I am prepared to engage in a discussion to clarify any concerns and demonstrate my commitment to utilizing these platforms responsibly. Thank you.

I recently canceled my subscription at the end of August, which was supposed to end on the 5th of September. However, on the 2nd of September, another 3-month subscription was charged, which I did not authorize. Despite being unable to locate my account previously, I have a profile and have made Boost purchases. I am puzzled by the lack of recognition. I am seeking a refund of €33.92 for the unauthorized charge. I have canceled my account for the second time on the 2nd of September.

I am facing significant difficulties in restoring my account due to a bank chargeback resulting in a double refund. I am eager to rectify this by repaying the erroneous refund and regaining access to my account. Unfortunately, the support team seems to be stuck on the account blockage issue and is not assisting me in resolving it despite my efforts to repay the extra funds. The email correspondence I receive seems to be going in circles: Email #1 asks for my problem, Email #2 acknowledges my explanation and desire to restore the account, then claims the account is blocked due to the bank's chargeback, and it loops back to Email #1. This ongoing issue has persisted for over a year now.

Good evening, earlier today, I noticed a link to and from a transgender profile in my account. I'm straight and not interested in male or transgender members. Lately, I've received recommendations that don't match my preferences. I believe this might be due to a glitch in the system. Please ensure this doesn't occur again, or else I will cancel my subscription. Thank you. - John

I connected with someone named MerryTaal from New York on 10/13 evening. He removed his profile on the dating site soon after due to being happy meeting me and even shared a copy of his internal passport as proof of his identity. When requested, he provided a current photo that matched the passport but not his profile pictures. He mentioned receiving an email from the site labeling my profile as a scam. Despite my intent to contact customer service, he urged me not to. These discrepancies, like using a fake zip code and city, raise concerns about his authenticity. Any insights are appreciated to determine if this individual is genuine.