Match.com Customer Service Issues

I am attempting to access my previous account for updating and activation. When I enter my email address, [redacted], it prompts me to create a new profile. I might have unintentionally set up a new account without creating a profile. My phone number is [redacted]. Assistance in activating my old account would be greatly appreciated. Additionally, I also possess an email address, [redacted] Although I do not recall using this email previously, I could be mistaken.

On June 30th, [redacted], I attempted to cancel my subscription before its renewal date on July 1st, [redacted]. Unfortunately, the cancellation did not process correctly, and on July 2nd, [redacted], I noticed that my subscription had auto-renewed at the full price of $85.48. Had I intended to renew, I would have taken advantage of the offer for $49.99 or a similar discounted rate that I recall seeing when I believed I had successfully canceled. I am a resident of California, where the law grants me the right to cancel within three days and receive a full refund. Please proceed with canceling my subscription and issuing a refund of $85.48. Thank you.

I recently joined Match on Friday and encountered issues with creating two accounts due to the phone number verification process. Match's emails have not been helpful and I am frustrated with the login problems. I would appreciate if a representative could contact me to resolve this quickly or provide a refund. I want to ensure I have not been charged twice due to these system issues. Thank you, Alec Maslowski

I am having issues logging into Match.com. I signed up in August [redacted], but never contacted anyone or logged in again, yet my subscription fees have been regularly deducted from my bank account. Today, when I tried to log in, it said there was a problem with my account. It seems unfair considering the payments have been consistently processed, even though I haven't used the service.

I requested a refund of $[redacted] on my Match Time account. After speaking with several individuals with foreign accents, they persuaded me to purchase $[redacted] worth of Target gift cards, promising a reimbursement of $[redacted] along with my initial $[redacted]. The situation escalated, leading me to buy two more Target cards for $[redacted] each. However, as they kept changing their instructions and I followed them repeatedly, I have now acquired 14 Target cards without receiving any refunds. Feeling skeptical and frustrated, I am reaching out for urgent assistance. I intend to contact the Attorney General in Arizona regarding this matter. It has been a bewildering experience. My contact number is [redacted], and I go by the name Michael.

I noticed that my Match.com date's profile showed he was active recently, despite him denying it. He claims it's a mistake, but the profile displayed a green dot and the message said he was active an hour ago. Could this be a system error or does it confirm he was indeed online?

I am requesting a refund of $50 because this is my fourth call with no satisfaction. I have been attempting to contact someone for four days about an incorrect telephone number. Despite paying to communicate, I am unable to verify anything due to my number being incorrect in your system. It was supposed to be corrected last Friday but has not been resolved. If I do not receive a prompt response and a refund today, I will escalate this matter to the Better Business Bureau. Thank you, Linda B. D.

I am requesting a refund from rejoining yesterday due to my dissatisfaction with the site. After intentionally letting my subscription run out following six months of use, a phony chat request was posted on my profile, which led me to rejoin thinking it was from someone new. However, it turned out to be my own chat request to a person I had interacted with before. This misleading tactic is unacceptable, and I am deeply disappointed. I demand a refund today and wish to be removed entirely from your site. resorting to such tactics is shameful and reflects poorly on your business ethics.

Hello, I am experiencing some issues logging into Match.com.uk. I was able to access the site last night, but now I am unable to log in. This has happened to me three times before, leading me to create new accounts each time, which is frustrating. Despite reaching out to support and being told they would reply in 24-48 hours, I have not heard back from them. It seems like there is no available support or contact information to address this problem. I have attempted to reset my password, but I have not received the reset email. I have checked my spam and trash folders but found nothing. Thank you, Lesley.

I am dissatisfied with this app as I'm not receiving any local matches. The suggestions are not what I expected; I prefer seeing people of color over white guys with beards. I subscribed for six months last week but was charged the full amount upfront, which is unacceptable. I feel like I've been scammed out of around $[redacted]. I am considering deleting my account. Please assist. - H.W. [redacted] [redacted]

I am unable to log into my Match account. Despite changing my password, the gear icon to access the account management page is missing. I entered my phone number for verification but did not receive the code after several attempts. I have been locked out of my Match account for four days despite having an active subscription. I kindly request either a refund or immediate access to the service for which I have paid.

Hello, I am Amy S., and I am reaching out regarding a refund request. Recently, I canceled my subscription and deactivated my account, yet I was still charged $60 from my account. Although the policy allows me to continue using the membership until December, I opted to unsubscribe and fully deactivate my account before the charge occurred. As I have no intentions of using or logging into my account further, I am seeking a refund of the $60 based on the circumstances mentioned. It does not seem fair to be billed after cancelation, especially when my account is deactivated, and I have no plans to engage with the service anymore. This amount of money holds significant value for me, especially considering I am no longer utilizing the platform. Thank you and have a wonderful day.

I am seeking assistance regarding my Match.com account created on the 26th. I encountered issues with double billing for a monthly subscription - one payment for £24.99 and another for £6.99. Following one day of use, I could not log in as the system claimed incorrect credentials despite my confidence in their accuracy. To test if my account was deleted, I attempted to create a new one with the same email and password, which was successful, although it should not have been if my original account was active. Although I did not provide any details for the new account, I discovered that my friend could still view my original profile, complete with photos. Match.com's response was unhelpful, providing instructions on how to unsubscribe instead of addressing my account access issue or refund request due to the restricted one-day usage. Any assistance you could offer in resolving access to my original account or processing a refund would be greatly appreciated. Thank you, Jess.

I have contacted customer service multiple times regarding my preference to only meet people from New Orleans, but I have not received any assistance. It seems impossible for me to date someone outside of Louisiana. The last message I sent was left unanswered. I have clicked on the Match feature several times, but there are no matches. I cannot search, no one has viewed my profile, and there is no one available to chat. I feel that I am not receiving value for the upfront payment I made since joining on July 1st. I have not made any connections on the site. I am formally requesting a prorated refund of the amount I paid for the service.

Dear Match Customer Care, I greatly appreciate your assistance and the emails you've sent. I am eager to start using match.com soon and hope for your understanding and help in resolving my issue. I am puzzled as to why I am currently unable to access Match as I have been given clearance before. I reside in Los Angeles, and I have provided accurate information in this email. It would be beneficial if you could contact me to verify these details. Recently, a government project manager friend visited me, and we briefly stopped by my home before heading to the Apple Store where I purchased an iPad. He is a pleasant individual without any ulterior motives. I am a friendly and charming divorced individual residing in Baldwin Park, Los Angeles. My cellphone number is [redacted]. I have attached my recent travel itinerary starting from Thailand to Japan, then Dallas, and currently in Los Angeles. I have also sent you my American bank documents for review. Additionally, I have included a picture taken on 30/7/[redacted] outside the Apple Store in Los Angeles. I sincerely hope for your prompt assistance in resolving my access issue on Match. Thank you for your support, and I am looking forward to positive news and accessing the platform soon. Wishing you all the best. Thank you for your help.

Second attempt: I have a newly created profile using the email [redacted] When asked to verify with my telephone number, I provided [redacted]. However, I was informed that I couldn't be verified. I received a 50% discount offer to upgrade to premium membership, but I was unable to proceed due to verification issues. Despite this, I received another offer for a 25% discount by 8/3/23. I am eager to pay and become a premium member, but I am encountering the same verification problem. I look forward to your prompt assistance. Thank you.

I connected with a nice man named Tim on Match last night, July 31. He mentioned military as his main interest, and I believe he is 68 years old. After chatting briefly, I shared my email as my subscription is ending, at his request. However, today I cannot find his profile on Match. Tim resides in Virginia while I am in California, but I am open to relocating for the right person. I would appreciate any assistance in locating his profile to send a final message. Thank you. - Barbara Hartley

I have been using this website for at least 10 years and have met some wonderful women. Unfortunately, I need to update my debit card information, but I keep getting redirected to the last renewal, which I can't use as I have a new card now. I would appreciate your assistance in updating my payment details. Additionally, could you offer me a discounted rate, like $30 for a year, as I am on a fixed income and finding love at this stage of my life is important to me. Thank you for the opportunity to meet great people through your service. Best regards, Kevin C.

Subject: Urgent: Issue with Subscription Good Afternoon, I am reaching out regarding an issue with my recent subscription. I initially selected a one-month subscription, but instead, I was charged for a six-month subscription without my authorization. A payment of £13.99 was deducted from my bank account by Match. Given that I did not consent to this, I am requesting immediate cancellation without any charges. This situation violates consumer laws and goes against the agreed contract terms. I have a legal background and understand the implications of such actions. This experience has caused me significant inconvenience and time wastage. I expect a prompt resolution to this matter. Please take the following actions: - Cancel all payments at no expense - Permanently delete my account Thank you for your urgent attention to this matter. Best regards, L.

I am seeking a refund for an unauthorized charge on my card. The charge of $[redacted].00 was not supposed to be deducted from my account as it should have been only $2.99 per month. If the money is not refunded by tonight, I will be contacting Direct Express to resolve this matter. I have been trying to reach out to your customer service and left messages but have not received a response. Thank you.