Rogers Cable Customer Service

Phone Number & Contact Info

Rogers Cable's Best Phone Number

Toll-free·Calls Billing·Most popular Rogers Cable number

How do I talk to a live human at Rogers Cable?

A:Press 1 for English, then press the star button, next press 0.

Does Rogers Cable offer 24 hour customer service?

A:Yes! This call center operates 24 hours a day, 7 days a week. The least busy day is Sunday, and the most busy day is Thursday.

How long will I wait on hold?

A:The average hold time is 3 minutes. The longest hold times are on Monday, and the shortest are on Thursday. How is this calculated?

Rogers Cable Customer Phone Numbers

Customer Service

Toll-free · 24 hours, 7 days · Press 1, then 1, then 1 again in quick succession. · For billing and payments, press 1. For technical support, press 2. For sales, press 3. For account changes and other inquiries, press 4.

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this Rogers Cable phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Press 1 for English, then press the star button, next press 0.
Here is how our research team describes the way the Rogers Cable phone system greets you: Please enter your phone number, then press pound. If you are new to Rogers, press star.
Below are some clips we've found from Rogers Cable's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

Heard when the phone system first answers

"Welcome to Rogers. For English, press one. We're currently experiencing a service outage."
Excerpt from a call with Rogers Cable
Friday, January 5, 2024 1:20 AM

They may ask you to enter information with the dial pad

"Welcome to Rogers. For English, press one. Please enter your phone number then press pound. If new to Rogers, press star."
Excerpt from a call with Rogers Cable
Wednesday, May 29, 2024 10:57 PM

They may need to look up your account

"If new to Rogers Please give me a moment to look up your account."
Excerpt from a call with Rogers Cable
Tuesday, January 23, 2024 2:28 AM

The first phone menu

"Welcome to Rogers. For English, press one.
Please enter your phone number then press pound.
If new to Rogers, press star."
Excerpt from a call with Rogers Cable
Thursday, April 25, 2024 11:00 AM

What are the hours and when should I call?

Rogers Cable operates the call center for this 888-764-3771 phone number 24 hours, 7 days. The short answer is that you should call on a Friday. This observation and the following section are based on analysis of a sample set of 1,650 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Rogers Cable phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Rogers Cable staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Rogers Cable is Sunday. The most busy day to call is Thursday, which averages 160% more phone calls by comparison. Again, this is based on a sample of 1,650 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Thursday. The longest wait in the queue on average occurs on Monday.

The best time to call Rogers Cable

In summation, the best day to call Rogers Cable is Friday.

Calling this Rogers Cable Customer Number

Adam Goldkamp is the editor / author responsible for this content.
Jun 12, 2024

When calling this number, it's important to remember that Rogers can actually look up your phone number while you're on the phone, so unless you're calling from a Canadian number, you won't be able to get services.

At one point, Rogers did offer services in the United States, but those services ended in 1989. That led to an awkward exchange when I called and the customer service representative was confused by my call. I got through the menu just fine and was able to select becoming a new Rogers customer for cable and internet, and I was almost immediately connected with a representative.

She warmly welcomed me and asked me why I was calling, and I told her I'd like to get pricing on cable packages. She said that she would be happy to do that for me and said that pricing depends on several factors. She asked if I was a Rogers customer, and I said I was not. She then noticed my phone number and asked if I was calling from the States. I said that I was, and she said that Rogers doesn't serve the United States market and she'd be unable to fulfill my request. I said I understood and ended the call.

Based on this, it seems that the Rogers representatives do know their stuff and have a keen eye for details, and getting through the automated system was a breeze. If you're actually a Canadian customer, I'd definitely use this number to get assistance from Rogers. However, if you're not located in Canada, this number won't be of any use to you.

Adam has been tirelessly trying to help customers find the best tips and tricks to get through phone trees and writing many guides for prickly customer service problems. He's been featured in the Wall Street Journal, Inside Edition and Bloomberg.

Why Customers Call Rogers Cable

If you have time to do a bit of reading before you call Rogers Cable, we recommend you read over some of our problem-specific articles.

Can I access Rogers Cable on multiple devices?

Yes, you can access Rogers Cable on multiple devices. Rogers Cable provides its customers with the flexibility to stream their cable service on various devices such as smartphones, tablets, and computers. With Rogers Anyplace TV, you can enjoy your favorite shows, movies, and channels anytime and anywhere, within Canada, using the app or website. This convenient feature allows you to access your cable subscription on multiple devices, giving you the freedom to watch your desired content while on the go or in different rooms of your home. Whether you're at home or outside, Rogers Cable ensures you never miss out on your favorite entertainment by providing multi-device accessibility for enhanced viewing convenience.

What are the available payment options for Rogers Cable?

There are several convenient payment options available for Rogers Cable customers. Firstly, you can set up automatic bill payments through your bank account or credit card, ensuring hassle-free payments every month. Secondly, you can make one-time payments online through your MyRogers account using a credit card or Visa/Mastercard debit card. Alternatively, you can use the Rogers Bank app or access the Rogers Bank website to make payments from your Rogers Bank Mastercard account. Another option is to pay in person at a Rogers store using cash, debit card, or credit card. Additionally, you can mail your payment by check or money order to the address provided on your bill. With these various payment methods, Rogers Cable aims to provide flexibility and convenience for all customers.

Are there any data usage limits with Rogers Cable?

No, there are currently no data usage limits with Rogers Cable. We understand that our customers have varying needs when it comes to their internet usage, which is why we believe in providing unlimited data for all our cable internet packages. Whether you stream movies and TV shows, play online games, or work from home, you can have peace of mind knowing that your data usage will not be restricted. With Rogers Cable, you can enjoy high-speed internet without worrying about exceeding any limits or incurring additional charges. We are committed to delivering a seamless and uninterrupted internet experience to our customers, making Rogers Cable a reliable choice for all your internet needs.

Top Rogers Cable customer service problems

Click the link above to get answers to just about any Rogers Cable customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Rogers Cable, and their purpose. Are any of these similar to the reason you are trying to call?
Discussing current contract: "I just wanted to know what promotions you guys have because my contract is almost up."
- From a call lasting 31m 37s , Jun 12, 2024 4:11 PM
Billing inquiry: "I wanna make a payment in cable and Internet."
- From a call lasting 34m 20s , Jun 12, 2024 4:00 PM
Unclear purpose: ""
- From a call lasting 11m 48s , May 31, 2024 11:23 PM
Issue with HD box: "I have a Rogers HD box showing an error code and no picture."
- From a call lasting 37m 48s , May 21, 2024 10:51 PM
Inquiring about Peacock Channel: "I wanna know if I got the peacock check wrestling on the for wrestling."
- From a call lasting 28m 1s , Apr 6, 2024 1:11 AM
Billing complaint and phone number issues: "I was mistakenly given a business account and my phone number is not recognized as a Canadian number for WhatsApp."
- From a call lasting 9m 26s , Apr 2, 2024 7:57 PM
Transfer services for move: "I'm moving, so I need my services transferred."
- From a call lasting 5m 20s , Mar 27, 2024 12:38 PM
Trouble receiving calls: "My calls keep going to voicemail, I can call out but nobody can call in."
- From a call lasting 53m 8s , Mar 20, 2024 12:08 AM
Issue with incoming calls: "My boyfriend called me but it says customer unavailable, even though I pay my bill."
- From a call lasting 6m 59s , Mar 19, 2024 3:57 PM
Reactivating internet and TV: "Can you make sure that it comes off hold on April first?"
- From a call lasting 72m 2s , Mar 18, 2024 3:58 PM

More Rogers Cable Customer Service Contacts

There are of course other ways to contact Rogers Cable customer service besides the phone. Below we list the best ones, by medium.

Rogers Cable Customer Service Live Chat

rogers.com - Customer Service
Enter name and type of inquiry
If phone-based customer service is not available, or the wait times are long, many people prefer chat as a next-best option. Some even prefer it to calling on the phone. Luckily, Rogers Cable provides this option.

Rogers Cable Customer Service on X (formerly Twitter)

@RogersHelps - Customer Service
Company Twitter help feed
Rogers Cable, like many companies, provides customer service on the X platform (formerly Twitter). While it rarely entails live dialogue with a customer service rep, this channel can yield rapid response times and can be a useful option if you have an X/Twitter account.

Rogers Cable Customer Help Desk / Web Support

rogers.com - Customer Service
Online customer service support
As a last, sometimes only, resort- Rogers Cable customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is Rogers Cable's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Rogers Cable agent. This phone number is Rogers Cable's best phone number because 7,620 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 888-764-3771 include No service, Technical support, I'm moving, Billing inquiry, Cancel service and other customer service issues. Rather than trying to call Rogers Cable first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or chat or web or twitter. In total, Rogers Cable has 2 phone numbers. It's not always clear what is the best way to talk to Rogers Cable representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Rogers Cable. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Rogers Cable. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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