Enterprise Rent-A-Car Customer Service

Phone Number & Contact Info

Enterprise Rent-A-Car's Best Phone Number

800-264-6350
Toll-free·Calls Customer Service·Most popular Enterprise Rent-A-Car number
Q:

How do I talk to a live human at Enterprise Rent-A-Car?

A:Answer all questions, "No".
Q:

Does Enterprise Rent-A-Car offer 24 hour customer service?

A:Yes! This call center operates 24 hours a day, 7 days a week. The least busy day is Sunday, and the most busy day is Thursday.
Q:

How long will I wait on hold?

A:The average hold time is 13 minutes. The longest hold times are on Monday, and the shortest are on Friday. How is this calculated?

Enterprise Rent-A-Car Customer Phone Numbers

Roadside Assistance

800-307-6666
Toll-free · 24 hours, 7 days · Calling this Enterprise Rent-A-Car number should go right to a real human being ·

Reservations

800-261-7331
Toll-free · 24 hours, 7 days · Press 3 at prompt, then press 1 for US and Canada Customer Care, or 2 for International Customer Care. · Are you calling to reserve a vehicle? Yes or No.

Plus Member Services

866-674-6222
Toll-free · 24 hours, 7 days · For Enterprise Rent a Car PLUS member service · Are you calling to reserve a vehicle? Yes or No.

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this Enterprise Rent-A-Car phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Answer all questions, "No".
Here is how our research team describes the way the Enterprise Rent-A-Car phone system greets you: Are you calling to reserve a vehicle? Yes or No.
Below are some clips we've found from Enterprise Rent-A-Car's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

Heard when the phone system first answers

"Thank you for calling Enterprise Rent A Car. Calls are monitored and recorded for quality assurance. For information about our privacy policy, please visit privacy dot d h I dot com. Please respond to the following questions by saying yes or no. Are you calling to reserve a vehicle? Yes or no? Thanks. Would you like to update an existing reservation? Thanks. Are you calling for support with your enterprise plus membership? I didn't understand your response. Let's try again. Please say yes or no. Are you calling for support with your enter Thanks. Are you in a rental vehicle and been involved in an accident or experiencing mechanic?"
Excerpt from a call with Enterprise Rent-A-Car
Tuesday, March 26, 2024 1:25 PM

The first phone menu

"Thank you for calling Enterprise Rent A Car. Calls are monitored and recorded for quality assurance. For information about our privacy policy, please visit privacy dot p h I dot com. Please respond to the following questions by saying yes or no. Are you calling to reserve a vehicle? I didn't understand your response. Let's try again. Please say yes or no. Are you calling to reserve a vehicle? Sorry. I still didn't understand your response. To repeat this menu, press nine.
Please select from the following options. If you're calling to reserve a vehicle, press one.
If you would like to update an existing reservation, press two."
Excerpt from a call with Enterprise Rent-A-Car
Wednesday, June 19, 2024 4:46 AM

What are the hours and when should I call?

Enterprise Rent-A-Car operates the call center for this 800-264-6350 phone number 24 hours, 7 days. The short answer is that you should call on a Wednesday. This observation and the following section are based on analysis of a sample set of 634 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Enterprise Rent-A-Car phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Enterprise Rent-A-Car staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Enterprise Rent-A-Car is Sunday. The most busy day to call is Thursday, which averages 72% more phone calls by comparison. Again, this is based on a sample of 634 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Tue
Wed
Thu
Busiest
Fri
Sat

The shortest wait on hold

We measured the shortest hold times to be on Friday. The longest wait in the queue on average occurs on Monday.

The best time to call Enterprise Rent-A-Car

In summation, the best day to call Enterprise Rent-A-Car is Wednesday.

Why Customers Call Enterprise Rent-A-Car

If you have time to do a bit of reading before you call Enterprise Rent-A-Car, we recommend you read over some of our problem-specific articles.

Where can I find the nearest Enterprise Rent-A-Car location?

To find the closest Enterprise Rent-A-Car location, you can easily access our convenient location finder tool on our website. Simply visit our homepage and click on the "Locations" tab at the top of the page. This will direct you to a search bar where you can enter your address, city, or postal code. The tool will then display a list of nearby Enterprise offices, along with their respective contact information and hours of operation. Additionally, you can also call our toll-free customer service line, and one of our helpful representatives will assist you in locating the nearest Enterprise Rent-A-Car location based on your current location or destination. With a vast network of branches across the country, we strive to ensure that finding our offices is a quick and effortless process.

What are the requirements to rent a car?

To rent a car from Enterprise, there are a few requirements that need to be met. First, the renter must be at least 21 years old, except in Michigan and New York where the minimum age is 18. Secondly, a valid driver's license, credit card, and proof of full-coverage insurance are necessary. International renters may need additional documents such as a passport and a return airline ticket. If the renter is between the ages of 21 and 24, an additional underage surcharge might apply. It is vital to note that specific requirements may vary by location, so it is recommended to check with the specific branch for any additional conditions. By meeting these requirements, customers can quickly and conveniently rent a car from Enterprise.

What is the minimum age to rent a car?

The minimum age to rent a car at Enterprise Rent-A-Car is 21 years old. However, there are certain restrictions and additional fees for drivers between the ages of 21 and 24. Young renter fees may apply, and the availability of certain vehicle types might also be limited. Drivers aged 25 and above are not subject to any additional fees or restrictions. Furthermore, it is important to note that all drivers, regardless of age, must have a valid driver's license and a major credit card in their name to complete the rental process. It is recommended to review the specific terms and conditions for renting a car at Enterprise based on the desired location and age of the driver.

Top Enterprise Rent-A-Car customer service problems

Click the link above to get answers to just about any Enterprise Rent-A-Car customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Enterprise Rent-A-Car, and their purpose. Are any of these similar to the reason you are trying to call?
: "undefined"
- From a call lasting 44s , Jul 10, 2024 3:59 PM
Seeking legal information: "Federal regulations regarding agency authority are important to understand."
- From a call lasting 1m 50s , Jun 28, 2024 2:25 PM
Correct pickup location: "I just got I just checked my email, and the pickup and the return location are flipped."
- From a call lasting 9m 59s , Jun 25, 2024 10:37 PM
Vehicle pickup and return: "Hi, I would like to pick up my vehicle at the airport on July second and return it at a different location on the sixth of July."
- From a call lasting 12m 45s , Jun 25, 2024 10:18 PM
Providing contact information: "Can I give you a cell phone number?"
- From a call lasting 2m 44s , Jun 25, 2024 4:03 PM
Rental car tire issue: "My cousin's rental car has a tire pressure light on and we're trying to figure out how to get her into an operating car with her family."
- From a call lasting 4m 33s , Jun 25, 2024 3:57 PM
Vehicle warning lights: "Warning lights came on while driving rental vehicle from West Virginia to Florida."
- From a call lasting 11m 43s , Jun 10, 2024 3:03 PM
Extending rental agreement: "Hey. I was just calling to see if I can extend my rental for one more day."
- From a call lasting 11m 6s , May 16, 2024 1:07 PM
Drop-off location change: "Is it possible to drop off the car in Austin even though we rented in Marble Falls?"
- From a call lasting 6m 8s , Apr 11, 2024 3:38 PM
Extending car rental: "I rented a car that I want to extend, but my local office is too busy to help."
- From a call lasting 13m 59s , Apr 10, 2024 8:00 PM

More Enterprise Rent-A-Car Customer Service Contacts

There are of course other ways to contact Enterprise Rent-A-Car customer service besides the phone. Below we list the best ones, by medium.

Enterprise Rent-A-Car Customer Service on X (formerly Twitter)

@enterprisecares - Customer Service
Company dedicated Twitter handle
Enterprise Rent-A-Car, like many companies, provides customer service on the X platform (formerly Twitter). While it rarely entails live dialogue with a customer service rep, this channel can yield rapid response times and can be a useful option if you have an X/Twitter account.

Enterprise Rent-A-Car Customer Help Desk / Web Support

enterprise.com - Customer Service
Online customer service support
As a last, sometimes only, resort- Enterprise Rent-A-Car customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is Enterprise Rent-A-Car's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Enterprise Rent-A-Car agent. This phone number is Enterprise Rent-A-Car's best phone number because 20,922 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-264-6350 include Change a Booking, Make a Booking, Complaint, Refund, Overcharges and other customer service issues. The Enterprise Rent-A-Car call center that you call into has employees from Missouri and is open 24 hours, 7 days according to customers. In total, Enterprise Rent-A-Car has 4 phone numbers. It's not always clear what is the best way to talk to Enterprise Rent-A-Car representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Enterprise Rent-A-Car. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Enterprise Rent-A-Car. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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