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Apple Customer Service

Phone Number & Contact Info

Apple's Best Phone Number

800-275-2273
Toll-free·Calls Customer Service·Most popular Apple number
Q:

How do I talk to a live human at Apple?

A:Press 0, then press 6 OR For tech support, have serial number ready. Don't press zero -- say "iPhone Support" (or whatever product you're calling about). The system will ask you for serial number and get you right to someone who can help
Q:

Does Apple offer 24 hour customer service?

A:Not at this number; hours here are Mon-Sun 7am-6pm CT. The least busy day is Sunday, and the most busy day is Thursday.
Q:

How long will I wait on hold?

A:The average hold time is 3 minutes and 21 seconds. The longest hold times are on Monday, and the shortest are on Friday. How is this calculated?

Apple Customer Phone Numbers

International Customer Service

800-692-7753
Toll-free · Mon-Sun: 4am-10pm PST · Press 0, then press 5 · Tell me, how can I help you today? (Respond to the question.)

Customer Service

800-694-7466
Toll-free · 24 hours, 7 days · Don't enter anything at first menu, then press 6. ·

Customer Service

877-262-3698
Toll-free · 24 hours, 7 days · Press #1 or #2 depending on what you want. ·

Customer Service

877-665-2406
Toll-free · 24 hours, 7 days · Press 1 ·

Customer Service

888-650-2807
Toll-free · 24 hours, 7 days · Follow prompts ·

Customer Service

888-396-7727
Toll-free · 24 hours, 7 days · Fast service, call the number and press 1 or 2, that's all. ·

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this Apple phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Press 0, then press 6 OR For tech support, have serial number ready. Don't press zero -- say "iPhone Support" (or whatever product you're calling about). The system will ask you for serial number and get you right to someone who can help
Here is how our research team describes the way the Apple phone system greets you: If you have another phone number I can use to look you up, please enter it now. If not, in a few words, please tell me why you are calling.
Below are some clips we've found from Apple's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

Heard when the phone system first answers

"Apple Support. Calls are recorded for evaluation to train personnel and improve contact center technologies. Let me look up your phone number. If you're calling about charges on your account, say billing. Otherwise, what Apple product or service are you calling about?"
Excerpt from a call with Apple
Thursday, January 18, 2024 12:55 AM

They may ask your reason for calling (instead of a menu)

"Apple support.
Calls are recorded for a evaluation to train personnel and improve contact center technologies.
In a few words, please tell me why you're calling."
Excerpt from a call with Apple
Monday, May 20, 2024 11:41 PM

They may ask you to enter information with the dial pad

"I didn't hear that. If you're call by the way, there's an easy way to manage your subscriptions right on your Apple device or on our website if you like before transferring you, I can send you the link. Carrier rates may apply. Would you like me to send the message? After you're finished with the adviser, can we text you a link to a brief survey?
Is that the mobile phone where you'd like us to text a link to the survey?
Please enter the area code and mobile phone number you'd like us to text the survey link to."
Excerpt from a call with Apple
Monday, April 1, 2024 9:49 PM

They may ask you to say or enter information

"It sounds like you're calling about refunds. Is that right? Which refund are you calling about? Say AppleCare plan, a trade in, an app or a subscription, or say, it's something else."
Excerpt from a call with Apple
Tuesday, May 7, 2024 11:19 PM

The first phone menu

"Apple support. Calls are recorded for evaluation to train personnel and improve contact center technologies. If you're calling about charges on your account, say billing. Otherwise, what Apple product or service are you calling about? I didn't hear that. For questions about charges, say billing. Otherwise, what Apple product are you calling about? Let's try this instead.
For charges in your account or billing issues, press one.
If you're calling about an iPhone, press two.
For iPad, press three.
Mac computers, press four.
Apple Watch, press five.
For anything else, press six."
Excerpt from a call with Apple
Thursday, May 16, 2024 12:38 PM

After you press 2

"After you're finished with the adviser, can we text you a link to a brief survey? Carrier rates may apply. Okay. Apple's warranty coverage is in addition to your rights provided by consumer law. Warranty, privacy policy, and privacy rights information are available at apple dot com slash legal I'll transfer you now.
For iPad, press three.
Mac computers, press four."
Excerpt from a call with Apple
Tuesday, May 7, 2024 6:26 PM

After you press 4

"After you're finished with the adviser, can we text you a link to a brief survey? Carrier rates may apply. Sorry. I hope we could do the survey another time. Apple's warranty coverage is in addition to your rights provided by consumer law. Warranty, privacy policy, and privacy rights information are available at apple dot com slash legal. I'll transfer you now. Please hold for an Apple support adviser.
While you wait, you can choose to listen to some music. For modern popular music, press one.
For classical, two. For jazz, three. Or for silence, press four."
Excerpt from a call with Apple
Monday, April 22, 2024 8:33 PM

What are the hours and when should I call?

Apple operates the call center for this 800-275-2273 phone number Mon-Sun 7am-6pm CT. The short answer is that you should call on a Friday. This observation and the following section are based on analysis of a sample set of 964 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Apple phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Apple staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Apple is Sunday. The most busy day to call is Thursday, which averages 53% more phone calls by comparison. Again, this is based on a sample of 964 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Tue
Wed
Thu
Busiest
Fri
Sat

The shortest wait on hold

We measured the shortest hold times to be on Friday. The longest wait in the queue on average occurs on Monday, which is 616% longer than the minimum. As you can see, there is more fluctuation in hold time over the course of the week than there is in call volume.
Sun
Mon
Longest
Tue
Wed
Thu
Fri
Shortest
Sat

The best time to call Apple

In summation, the best day to call Apple is Friday. It isn't the least busy day, but the fact that hold times are shortest combined with it being on the busy side tells us that Apple staffs up on Friday to handle the higher call volume, and that makes it the best time to call.

Calling this Apple Customer Number

Adam Goldkamp is the editor / author responsible for this content.
Dec 11, 2023

Calling Apple was really easy, which is just one of the many reasons that I am a happy Apple customer. The company makes it easy to get to a support agent and they keep their wait times very low, thank to an effective automated assistant. I wish more companies would look at how streamlined Apple's customer service is and consider updating theirs. 

This is even more impressive when you consider how many phone calls Apple probably receives in a day. Apple supports dozens of products including phones, tablets, watches and laptops. They also have their own app, digital music and ebooks store. With all of that in mind, a little wait should be expected, but I was still able to get to a customer service agent in just a minute and 43 seconds. This is why I never think twice about calling Apple when I have a problem with a product. 

When I first called, I received the "Welcome to Apple Support" greeting, then it told me, "To securely verify your identity, I'd like to send a notification to your Apple device." I approved the message which instantly appeared on my device and it was able to identify me immediately. I love this feature because I don't have to give out any personal information and it's so easy to complete. 

Then the automated assistant mentioned that the last time I called, it was about an Apple Watch, and wanted to know if that's the product I needed help with today. It's nice that the system remembers the problems you had in the past so that you can just pick right back up with support if needed, but this time it was about something else. 

After I said that, the assistant stated, "In a few words, please tell me why you're calling." I then responded, "app purchase" and it asked me, "What product are you having that issue with?" Quickly, I responded that the issue was with my Apple phone and it said it would get an advisor to help me with my problem. It asked if I would like a survey after the phone call (I declined) and then after a brief privacy message it instantly connected me to an agent. I didn't even hear any hold music before the agent answered. 

The rep spoke clear English and was very helpful and checked into the app purchase made my daughter and helped me remove it from my account. The customer experience was essentially flawless from start to finish. 

Adam has been tirelessly trying to help customers find the best tips and tricks to get through phone trees and writing many guides for prickly customer service problems. He's been featured in the Wall Street Journal, Inside Edition and Bloomberg.

Why Customers Call Apple

If you have time to do a bit of reading before you call Apple, we recommend you read over some of our problem-specific articles.

Can I access my Apple Bank account online?

Yes, you can access your Apple Bank account online through our secure online banking platform. Our user-friendly website and mobile app provide convenient and secure access to your account 24/7. With online banking, you can check your account balance, view transaction history, transfer funds between accounts, pay bills, and set up alerts to monitor your account activity. Our robust online banking features ensure that you can manage your finances efficiently from the comfort of your home, office, or while on the go. Rest assured, Apple Bank prioritizes the security of your information and employs the latest encryption technologies to safeguard your account. Accessing your Apple Bank account online is a hassle-free way to stay in control of your finances and make banking easier.

Is It Possible to Merge Two Apple Accounts?

You can successfully consolidate two Apple accounts into a single primary account with some work. While Apple doesn't directly allow merging Apple IDs, using iCloud and Family Sharing to transfer data and share purchases between accounts is an effective workaround.

Do I need an Apple device to use Apple Music?

No, you do not need an Apple device to use Apple Music. Apple Music is a music streaming service that can be accessed on a variety of platforms. It is available on iPhone, iPad, iPod Touch, Mac, and Apple Watch through the Apple Music app. However, it is also accessible on non-Apple devices. Apple Music can be enjoyed on Android smartphones, Windows computers, and any web browser through the Apple Music website. Simply download the Apple Music app from the Google Play Store for Android or access it via the web to sign in and enjoy the vast music library, curated playlists, radio stations, and personalized recommendations that Apple Music offers, regardless of the device you are using.

Top Apple customer service problems

Click the link above to get answers to just about any Apple customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Apple, and their purpose. Are any of these similar to the reason you are trying to call?
Trouble reinstalling AnyConnect app: "I had deleted it, but it's telling me that it is already installed and I can't find it listed on my computer."
- From a call lasting 33m 49s , May 22, 2024 2:25 PM
Closing Nord VPN app: "I wanted to close this Nord VPN app and delete it."
- From a call lasting 4m 31s , May 21, 2024 11:08 PM
Canceling subscription issue: "I'm trying to cancel a subscription to LazyFit before it renews tomorrow, and I've followed their prompts."
- From a call lasting 4m 14s , May 21, 2024 10:44 PM
Issue with phone delivery: "I lost my phone and haven't received the replacement I ordered from AppleCare."
- From a call lasting 13m 13s , May 20, 2024 11:41 PM
Apple Watch pairing: "I had called you guys about pairing my new iPhone with my Apple Watch."
- From a call lasting 42m 23s , May 20, 2024 10:52 PM
Updating payment method: "I changed my credit card and need to update it for my Apple cloud subscription."
- From a call lasting 9m 7s , May 19, 2024 11:52 PM
Technical assistance with microphone: "I need some help with my microphone, every time I press it, it doesn't talk back to me."
- From a call lasting 18m 7s , May 19, 2024 2:10 PM
Issue with speaker on iPhone: "My husband's phone speaker is failing and we need a replacement phone due to business needs."
- From a call lasting 62m 46s , May 18, 2024 4:26 PM
Need help with iPhone recovery: "I recently moved to California, and need some help with recovering my iPhone."
- From a call lasting 7m 17s , May 17, 2024 9:40 PM
Unauthorized charges: "Every time I turn around, I'm getting Apple charges on my bank account."
- From a call lasting 16m 11s , May 17, 2024 8:39 PM

More Apple Customer Service Contacts

There are of course other ways to contact Apple customer service besides the phone. Below we list the best ones, by medium.

Apple Customer Service on X (formerly Twitter)

@AppleSupport - Customer Service
Direct message customer support
Apple, like many companies, provides customer service on the X platform (formerly Twitter). While it rarely entails live dialogue with a customer service rep, this channel can yield rapid response times and can be a useful option if you have an X/Twitter account.

Apple Customer Service on Facebook / Messenger

Some customer service teams, like that of Apple, accept inquiries through Facebook Messenger. This is a good option if you have a Facebook account, and you may even be able to converse live with an agent this way.

Apple Customer Help Desk / Web Support

apple.com - Technical Support
1) Choose Product 2) Choose problem (even if you only have a question, you can choose a random problem and they'll still help you) 3) Choose detailed response 4) Give information if you want/need 5) Select Chat 6) Enter product or serial number.
apple.com - Customer Service
Customer service support page
store.apple.com - Deals & Packages
Use this link to access the online Apple store for new purchases
support.apple.com - Customer Service
Customer service web support
apple.com - Customer Service
Customer service web support
As a last, sometimes only, resort- Apple customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is Apple's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Apple agent. This phone number is Apple's best phone number because 156,552 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-275-2273 include Warranty and Repairs, Refunds and Returns, Account Access, Device Support, Dispute a Charge and other customer service issues. The Apple call center that you call into has employees from Georgia, Ohio, Michigan and is open Mon-Sun 7am-6pm CT according to customers. In total, Apple has 7 phone numbers. It's not always clear what is the best way to talk to Apple representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Apple. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Apple. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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