Pandora Radio Phone Number

Call Pandora Radio customer service faster with GetHuman

510-451-4100
Customer service
  • Calls Pandora Radio's Corporate Offices department
  • The average hold time is 33m
  • The current wait is approximately 37m
  • Hours are 24 hours, 7 days
  • The best time to call is 8:25am
  • Popular issues for this call center: Recover Account, Overcharge on Account, Change Plan, Cancel Account, and Streaming or Download Trouble.
  • Reach a live Pandora Radio agent: Directs you to online support at help.pandora.com. No phone service.
  • What you hear when you call: Pandora subscription questions or help with your Pandora, press 1. Advertising inquiries, press 2. To speak to an operator, press 0.

Calling Pandora Radio Customer Care at 510-451-4100

Sep 11, 2023

Calling Pandora Radio was a very frustrating experience. Despite offering phone support by giving customers a phone number, it turns out that the company doesn't really offer any live support. Essentially, all you get when you call the number is a recorded message, and the same can be said of their online support. It is aggravating that there is no way to get real-time support or talk to a real person at Pandora.

I needed help because I am supposed to have a family plan, but despite my payments coming out, I am having trouble with multiple people using the account at the same time. Pandora has a number of different subscriptions: some that are available to all consumers and some that are available as add-ons or bonuses from companies such as AT&T. So, there are hundreds of reasons why people might call them for support. For this reason, I would expect them to have better support than they do. Once again, though, this is not the case.  

When I first called this number, I was greeted by a recorded message that said, "Good day, you have reached Pandora Internet Radio." It then offered me several options. "For assistance using Pandora or for questions regarding your Pandora subscription, please press 1. For advertising inquiries, please press 3, or please visit help.pandora.com." Then, it said, "Or to speak with an operator, please press 0. To repeat options again, press star."

I listened to the options a second time to make sure I didn't miss anything and then pressed 1. This led me to a very long recorded message that cemented the fact that they would not help me in any way. 

It said, "We provide email support 7 days a week and are committed to responding to you as quickly as possible. We are not able to provide any support online. We will not be able to answer any questions via the phone or voicemail." It then told me to go online to help.pandora.com to read information and if I had any additional questions to go online. After repeating the message a second time, it hung up on me. 

I wanted to talk to someone, so I called back, and this time chose the talk to an operator option. To my surprise, you don't get connected to an operator, but instead, after a short pause, it starts all over again with the original greeting and menu options. I tried it three times, but it just circles you around. 

In the end, I had no choice but to go online and work with the live chat. After you fight your way through the bot, this will get you to a real person. It isn't what I wanted to do, but Pandora clearly offers users no other choices. 

Adam has been tirelessly trying to help customers find the best tips and tricks to get through phone trees and writing many guides for prickly customer service problems. He's been featured in the Wall Street Journal, Inside Edition and Bloomberg.

Reasons customers like you called recently

I am simply wanting to give you a new expiration date for the credit card I use for aut...
I was charged twice for a subscription ! For pandora! $*.**! I would like a refund and...
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I was charged $*.** on (Sunday, September **, **** at *:**pm pst)on my cashapp account...
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I have been charged **$ for my account every month and I have had to endure the commerc...
I do not have access to my Pandora Profile inside Pandora. I have access to Pandora but...
It won't accept my debit card
I have an iphone** and when I play a song my screen goes black and it says accessory wi...
I have a new phone. How do I transfer all of my music history to the new phone. I still...
I can no longer access an old email address where I had pandora. Need to transfer data...
My account was on different email address *****@***.com which I can no longer access...
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Need to change my. Illinois to another card

Pandora Radio Customer Phone Number 510-451-4100 - Stats

Phone number to dial510-451-4100
Call-back availableNO
Call picked up by a real personYES
Department you're callingCorporate Offices
Call center hours24 hours, 7 days
Best time to dial8:25am
Average wait33 minutes
Current wait37 minutes
Rank (among phone numbers)1
Rank (overall)1
Communication channelsphone, twitter, web
Quality of communication77%
Quality of help74%
Customer votes2,958
Information last updatedFri Mar 15 2024 08:00:00 GMT+0000 (Coordinated Universal Time)

Pandora Radio's Best Toll-Free/800 Customer Phone Number

This is Pandora Radio's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Pandora Radio agent. This phone number is Pandora Radio's Best Phone Number because 34,722 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 510-451-4100 include Recover Account, Overcharge on Account, Change Plan, Cancel Account, Streaming or Download Trouble and other customer service issues. The Pandora Radio call center that you call into has employees from California and is open 24 hours, 7 days according to customers. In total, Pandora Radio has 1 phone number. It's not always clear what is the best way to talk to Pandora Radio representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

What is GetHuman's Relationship to Pandora Radio?

In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like Pandora Radio. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.

Beyond the Phone Number

There are other ways to get in touch with Pandora Radio, including their website / help desk and their Twitter handle. Visit our Pandora Radio Customer Service page for more information.
Pandora Radio Customer Service

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