Pandora Radio is a popular online music streaming service that also provides customized music recommendations to its listeners. Pandora's website states that it does not provide phone-based customer service to its users. However, the company does provide community forums that users can access to receive advice from other expert users. In addition, Pandora provides email customer support which can be accessed through a form on the company's website.
People contact Pandora Radio customer a range of reasons, including:
Pandora Radio does not provide support over the phone. Instead, the company encourages users to use its customer support forum to receive help from other expert users. It is, however, possible to send an email to Pandora Radio via a pop-up form on its website.
If you use the pop-up form, you will be asked to provide answers to a series of questions. This information must be completed before your request is submitted so that the Pandora Radio customer service representative that reads your email can provide you with the best assistance and advice.
Many consumers are frustrated by Pandora Radio's lack of phone-based customer service. They would like to be able to work with Pandora Radio's customer support staff in real-time. However, the community forums are considered to be a good resource and requests for email support are usually answered quickly and professionally.
Pandora Radio's customer service representatives can resolve most issues, including changing and canceling service, providing technical support, and researching billing issues. They can also address problems with Pandora Radio's paid services, such as situations where a user has paid for an account, but is still hearing adds or can't create a playlist.
Problems with third-party hardware and software, such as platforms, speakers, headphones, computers and mobile devices, cannot be addressed by Pandora Radio customer service. If your problem is determined to be an incompatibility with hardware or a platform, you will have to resolve that separately.
In cases where you do need to get in touch with a third-party software provider or hardware manufacturer, be sure to let them know that you are specifically having issues with Pandora Radio. The company may already be aware of the incompatibility and may be able to provide specific customer support that can resolve the problem quickly.
If you are unable to resolve your issue with Pandora Radio customer service, don't give up. You may still have options available. Consider the following:
This is Pandora Radio's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Pandora Radio agent. This phone number is Pandora Radio's Best Phone Number because 34,722 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 510-451-4100 include Recover Account, Overcharge on Account, Cancel Account, Change Plan, Streaming or Download Trouble and other customer service issues. The Pandora Radio call center that you call into has employees from California and is open 24 hours, 7 days according to customers. In total, Pandora Radio has 1 phone number. It's not always clear what is the best way to talk to Pandora Radio representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
While 510-451-4100 is Pandora Radio's best toll-free number, there are 3 total ways to get in touch with them. The next best way to talk to their customer support team, according to other Pandora Radio customers, is by telling GetHuman about your issue above and letting us find somebody to help you. Besides calling, the next favorite option for customers looking for help is via @pandora_radio for Customer Service. If you think this information is inaccurate or know of other ways to contact Pandora Radio please let us know so we can share with other customers. And you can click here if you want to compare all the contact information we've gathered for Pandora Radio.
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