Pandora Radio Customer Service

Phone Number & Contact Info

Pandora Radio's Best Phone Number

Calls Corporate Offices·Most popular Pandora Radio number

How do I talk to a live human at Pandora Radio?

A:Directs you to online support at No phone service.

Does Pandora Radio offer 24 hour customer service?

A:Yes! This call center operates 24 hours a day, 7 days a week. The least busy day is Thursday, and the most busy day is Tuesday.

How long will I wait on hold?

A:The average hold time is 33 minutes. The longest hold times are on Thursday, and the shortest are on Tuesday. How is this calculated?

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this Pandora Radio phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Directs you to online support at No phone service.
Here is how our research team describes the way the Pandora Radio phone system greets you: Pandora subscription questions or help with your Pandora, press 1. Advertising inquiries, press 2. To speak to an operator, press 0.

What are the hours and when should I call?

Pandora Radio operates the call center for this 510-451-4100 phone number 24 hours, 7 days. The short answer is that you should call on a Thursday. This observation and the following section are based on analysis of a sample set of 5,787 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Pandora Radio phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Pandora Radio staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Pandora Radio is Thursday. The most busy day to call is Tuesday. Again, this is based on a sample of 5,787 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Tuesday. The longest wait in the queue on average occurs on Thursday.

The best time to call Pandora Radio

In summation, the best day to call Pandora Radio is Thursday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Pandora Radio staffs the call center well on Thursday.

Calling this Pandora Radio Customer Number

Adam Goldkamp is the editor / author responsible for this content.
Sep 11, 2023

Calling Pandora Radio was a very frustrating experience. Despite offering phone support by giving customers a phone number, it turns out that the company doesn't really offer any live support. Essentially, all you get when you call the number is a recorded message, and the same can be said of their online support. It is aggravating that there is no way to get real-time support or talk to a real person at Pandora.

I needed help because I am supposed to have a family plan, but despite my payments coming out, I am having trouble with multiple people using the account at the same time. Pandora has a number of different subscriptions: some that are available to all consumers and some that are available as add-ons or bonuses from companies such as AT&T. So, there are hundreds of reasons why people might call them for support. For this reason, I would expect them to have better support than they do. Once again, though, this is not the case.  

When I first called this number, I was greeted by a recorded message that said, "Good day, you have reached Pandora Internet Radio." It then offered me several options. "For assistance using Pandora or for questions regarding your Pandora subscription, please press 1. For advertising inquiries, please press 3, or please visit" Then, it said, "Or to speak with an operator, please press 0. To repeat options again, press star."

I listened to the options a second time to make sure I didn't miss anything and then pressed 1. This led me to a very long recorded message that cemented the fact that they would not help me in any way. 

It said, "We provide email support 7 days a week and are committed to responding to you as quickly as possible. We are not able to provide any support online. We will not be able to answer any questions via the phone or voicemail." It then told me to go online to to read information and if I had any additional questions to go online. After repeating the message a second time, it hung up on me. 

I wanted to talk to someone, so I called back, and this time chose the talk to an operator option. To my surprise, you don't get connected to an operator, but instead, after a short pause, it starts all over again with the original greeting and menu options. I tried it three times, but it just circles you around. 

In the end, I had no choice but to go online and work with the live chat. After you fight your way through the bot, this will get you to a real person. It isn't what I wanted to do, but Pandora clearly offers users no other choices. 

Adam has been tirelessly trying to help customers find the best tips and tricks to get through phone trees and writing many guides for prickly customer service problems. He's been featured in the Wall Street Journal, Inside Edition and Bloomberg.

Why Customers Call Pandora Radio

If you have time to do a bit of reading before you call Pandora Radio, we recommend you read over some of our problem-specific articles.

How Do I Recover My Pandora Radio Account?

There are two ways to recover your Pandora Radio account. You can either open the mobile application and click "Forgot Password" under the sign in fields, or you can visit Both of these methods require you to enter the e-mail address associated with the account. An e-mail will be sent to you with instructions on how to complete the recovery of your account.

How Do I Report an Overcharge on My Pandora Radio Account?

If you have recently noticed an overcharge on your Pandora Radio account, it can be quite simple to fix with these helpful tips.

What devices are compatible with Pandora?

Pandora Radio is compatible with a range of devices for your listening pleasure. You can enjoy Pandora on desktop and laptop computers through web browsers like Chrome, Firefox, and Safari. Additionally, Pandora has dedicated apps for popular mobile platforms including iOS and Android, allowing you to stream music on your smartphones and tablets. If you prefer smart home devices, Pandora is compatible with Amazon Echo and Echo Dot, Google Home, and Sonos systems, allowing you to enjoy music hands-free in any room. Moreover, Pandora can also be accessed through some car models equipped with integrated Pandora applications or with Android Auto and Apple CarPlay. With Pandora's wide device compatibility, you can listen to your favorite music seamlessly across multiple platforms.

Top Pandora Radio customer service problems

Click the link above to get answers to just about any Pandora Radio customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.

More Pandora Radio Customer Service Contacts

There are of course other ways to contact Pandora Radio customer service besides the phone. Below we list the best ones, by medium.

Pandora Radio Customer Service on X (formerly Twitter)

Pandora Radio, like many companies, provides customer service on the X platform (formerly Twitter). While it rarely entails live dialogue with a customer service rep, this channel can yield rapid response times and can be a useful option if you have an X/Twitter account.

Pandora Radio Customer Help Desk / Web Support - Customer Service
Online customer service submission form
As a last, sometimes only, resort- Pandora Radio customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is Pandora Radio's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Pandora Radio agent. This phone number is Pandora Radio's best phone number because 34,722 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 510-451-4100 include Recover Account, Overcharge on Account, Cancel Account, Change Plan, Streaming or Download Trouble and other customer service issues. The Pandora Radio call center that you call into has employees from California and is open 24 hours, 7 days according to customers. In total, Pandora Radio has 1 phone number. It's not always clear what is the best way to talk to Pandora Radio representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Pandora Radio. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Pandora Radio. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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