Pandora Radio Customer Service Issues

Dear Sirs, I am Batyrkhan Makazhanov, a professional composer and classically trained pianist from Kazakhstan. 1. I compose contemporary music for symphony orchestras in sheet music and music programs. 2. My compositions were showcased at the Musika Nova Festival in Northern Italy, Venice, after winning the republican competition of composers. 3. I completed my conservatory studies in [redacted] and did an Erasmus program internship in Italy from 2[redacted]. I create top-notch music and export compositions in Wav format with live orchestra sounds. I have some questions for you: 1. Can I directly register on your platform as an artist without intermediaries? 2. Is it possible to sell my original musical works on your site/app, and what are your requirements for publishing (Wav format, cover sizes, etc.)? 3. Can I receive royalties for my music through PayPal or a bank Mastercard in Kazakhstan, and what are your terms for commission and profit-sharing? I am looking forward to a long-term collaboration with your company. Thank you for your prompt response. Sincerely, Batyrkhan Makazhanov

My wife recently upgraded to a new phone, and your support team informed me that my account hasn't been upgraded, even though I've been using it for a few months with the same login information. We use her phone in the car because she has unlimited data. However, if I am still going to receive commercials despite paying for the upgrade, then I feel like I am being taken advantage of. My account number is #[redacted]. Similar to my experiences with XM, if the service is subpar, I will have to cancel it. I refuse to pay to speak with someone about a service for which I am already paying. Please cancel my account. I will explore trying Spotfly instead. Thank you, Billy.

Initially, I subscribed to the $9.99 Pandora Premium plan, only to discover that my family couldn't access it without the Family Plan. I attempted to upgrade by selecting the $14.99 plan in my account settings to switch to the Family Plan. However, I was billed for both, despite the 60-day free trial that was supposed to apply. I need this issue to be addressed promptly.

I subscribed to Pandora and initially opted for the premium plan at $9.99. However, I then switched to the $14.99 family premium plan so my family could also listen, but I was charged for both plans. The promotion was supposed to offer 60 days free, so I don't understand why I was still charged. I'm trying to reach customer service without success and can't afford to chat with someone online. I really need assistance with this matter.

Recently, when I used Pandora, I encountered inappropriate language that was offensive to me. I am concerned if there is an issue with the algorithm or a potential security breach that caused this. Trying to reach out to their customer support was frustrating due to the complexity of their system. After having a Pandora account for thirteen years, this experience has made me contemplate ending our relationship. If the customer service does not improve, I may have to switch to other music streaming services like I Heart Radio. Thank you.

I am experiencing frequent issues with the Pandora app on both my Samsung TVs. When attempting to load the app, I am prompted to activate with a code that does not work. Despite changing my password, I did not have success loading Pandora. The most recent password change has not been confirmed by Pandora. This inconsistency is frustrating as I know I have an active account. I would appreciate speaking with someone who can offer a reliable solution to this problem. Thank you for your prompt assistance.

I recently purchased a new LG-OLD65C1PUB Television and followed LG's instructions to set it up. In order to access Pandora Music, I had to manually input the Pandora URL via Google and then locate Pandora on the LG home screen. Despite setting it up with my email and password for my paid subscription, I am prompted to re-enter these details each time I want to use Pandora. I have not received a solution to this issue after attempting to resolve it. This inconvenience is preventing me from using Pandora Music, causing me to rethink my loyalty as a long-time customer.

On August 24th, my debit card ending in [redacted] was billed twice for $4.99 each for my Pandora music subscription. I received a refund for one $4.99 charge at 11:54 am the same day. The second $4.99 payment was retained to maintain my subscription. I would like access to my paid account and playlists that was renewed on August 24th at 11:52 am. Thank you. Your paying customer, Rodriguez Siro...

I own an iPhone 13, and when I play a song, my screen goes black, displaying an "accessory" message with up and down arrows. Even though I can still hear music in the background when on a call, I cannot navigate the screen to change songs or exit the black screen. I'm concerned someone might be accessing my account. I've been a loyal customer for years, using your playlists for my yoga, pilates, and body works classes as a fitness instructor. I urgently need this issue resolved as I have a class to teach in the morning. Thank you for your prompt assistance.

I am experiencing difficulties accessing my Pandora profile within the Pandora app. Despite having access to Pandora itself, I am unable to reach my profile. This problem arose after I upgraded to the Premium version, and it is not related to my TV or internet connection. I have been a Pandora user for over 7 years and have all the necessary correspondence. I am seeking assistance from a different Customer Service representative, other than Alejandra, as the current assistance provided has not addressed the issue effectively. The problem began after I upgraded my account, potentially causing the creation of a duplicate account. Despite my explanations, I have received instructions meant for new users, which do not apply to my situation. A password error on my cell phone instead of TV further exacerbated the issue. I have meticulously saved all communication related to this matter and require effective resolution assistance as I lack the ability to rectify the problem on my own.

Upon signing into my Pandora account, Google prompted me to update my password. I proceeded to set a new password on the settings page, took note of it, and attempted to log in with the new password. Unfortunately, I seem to have made an error while entering or jotting down the new password as it is not granting me access. Now I find myself in a predicament as I can't use either the old or new password. Regrettably, I am unable to reset it because the system no longer recognizes my original password for me to input the new one. I am eager to access my saved music and playlists. Your assistance in resolving this matter would be greatly appreciated. Thank you. K. Rockas

I have noticed a charge of $10 on my account every month, and despite this, I still have to listen to commercials. I believed that the $10 payment was for ad-free listening. Furthermore, I experienced being unexpectedly logged out of my account and when I logged back in, all my saved and downloaded music was missing. Due to being busy, I couldn't address this issue for several months. I hope that I can receive a refund for the services I did not receive, assuming that the $10 monthly fee should include ad-free listening and the ability to save music. Thank you.

I recently noticed an offensive advertisement airing on Christian channels, specifically the Mint Mobile ad. I expected better vetting from your advertisement team to ensure appropriate commercials for these venues. The two channels affected are "Give Me Jesus" and "The Vocal Majority." While I don't mind commercials, I do find it inappropriate to have swearwords and bad language inserted among praise and worship content. I have always appreciated Pandora and hope you address this issue promptly. Such language has no place on any channel, especially Christian ones. Kindly remove these ads. Thank you for your attention to this matter.