Pandora Radio Customer FAQ

Try restarting your Samsung TV and ensuring that the Pandora app is updated to the latest version. Also, check your internet connection to make sure it's stable. If the problem persists, you might want to clear the cache or reinstall the Pandora app on your TV.

If you're encountering commercials despite subscribing to an ad-free experience, there could be a technical issue or your subscription might not be properly activated. Ensure that you are logged into the correct account associated with your subscription. If the issue persists, check for any updates to the app or try reinstalling it.

The cost for a Pandora Premium Family subscription is $14.99 per month, which amounts to about $179.88 per year. This plan allows up to six individual accounts under one billing umbrella, each with their own unique profiles and personalized music experiences. As for the number of devices, as long as the accounts are unique, each of the six members can listen on any supported device at the same time. Each member has their own login, so they can access their account from various devices.

To change your payment method for Pandora Radio, you need to visit the Pandora website in a web browser as these settings are not accessible through the App. Upon logging into your account, click on the icon in the top right corner and select 'Settings', then choose 'Billing'. You can then add, remove, or change card information under 'Payment Methods'. If the issue persists with Google Pay, it may be due to the app settings or account issues on Google's end. Additionally, Pandora accepts other forms of payment such as PayPal or credit/debit cards which might be worth considering.