In a nutshell: It can be frustrating to invest time and energy into customizing your Pandora radio account just the way you want it, only to realize you no longer have access to it. This could be due to reasons such as forgetting your password or that you've been hacked. The following information can help you get started on regaining control of your Pandora account.
It can be frustrating to invest time and energy into customizing your Pandora radio account just the way you want it, only to realize you no longer have access to it. This could be due to reasons such as forgetting your password or that you've been hacked. The following information can help you get started on regaining control of your Pandora account.
Your Pandora account information, such as the email address you used to register
Visit the Pandora website.
Find the Pandora menu. It's located in the upper-left corner of the website, represented by three stacked white horizontal lines.
Click on the three white horizontal lines to expand the Pandora menu.
Find the "Help" line on the Pandora menu. It's in between "Sign Up" and "Subscription."
Click on the "Help" line. Doing so will take you to the Pandora Help page.
Find the Pandora search bar. It's toward the top of the page, below "Find answers."
Click on the horizontal search bar. The cursor should start blinking, and your phone's keyboard will appear.
Type "Log in help" and press the return button on your phone's keyboard.
Locate the link that will most likely provide you with the help you need. For example, if you can't log in, look for the link that says "Password and Login Help."
Click on the "Password and Login Help" link. Doing so will open another page titled "Password and Login Help."
Browse the "Password and Login Help" page. It will provide you with various types of information, including instructions on how to reset your password from your phone or computer.
Try the recommendations on the "Password and Login Help" page to regain access to your account. If it doesn't work on one device, try using another. For example, if you're having trouble on your phone, try logging in from your laptop. If you're still having difficulty recovering your Pandora account, please proceed to the next step.
Don't hesitate to contact Pandora customer support if you still can't regain access to your account. Give the representative information about the situation, such as whether you think you've been hacked or if you don't remember your password. They can assist you with your specific problem.
Act promptly if you can't regain access to your Pandora account. Taking quick action can help you resolve the issue sooner, so you can get back to enjoying your favorite music.
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