JetBlue Customer Service

Phone Number & Contact Info

JetBlue's Best Phone Number

Toll-free·Calls Customer Service·Most popular JetBlue number

How do I talk to a live human at JetBlue?

A:Press 0

Does JetBlue offer 24 hour customer service?

A:Yes! This call center operates 24 hours a day, 7 days a week. The least busy day is Saturday, and the most busy day is Monday.

How long will I wait on hold?

A:The average hold time is 3 minutes and 57 seconds. The longest hold times are on Sunday, and the shortest are on Saturday. How is this calculated?

JetBlue Customer Phone Numbers

Mint Customer Service

Toll-free · 24 hours, 7 days · Press 1 then 0 · Please stay on the line, and our next available agent will be with you.

International Customer Service

24 hours, 7 days · Calling this JetBlue number should go right to a real human being · Check arrival or departure status for today: press 1, Reservation or general info: press 2, Book a JetBlue air or hotel package: press 3.

Baggage Claims

Toll-free · Mon-Fri 9am-5pm EST · Press 1 then 0 · Baggage Service Team: Press 1 if you know your party's extension; otherwise, hold for the next crew member to assist you.

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this JetBlue phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Press 0
Here is how our research team describes the way the JetBlue phone system greets you: Check arrival or departure status for today: press 1, Reservation or general info: press 2, Book a JetBlue air or hotel package: press 3.
Below are some clips we've found from JetBlue's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

Heard when the phone system first answers

"Thank you for calling JetBlue. To continue in English, please remain on the line. We are currently experiencing longer than usual hold times due to weather in the northeast. JetBlue dot com and our JetBlue mobile app are the best places to monitor your flight status. If you are not traveling within the next twenty four hours, we kindly ask that you consider using our chat option on japaloo dot com or calling us at a later time. As a reminder, it's easier than ever to book, change, cancel, or check the latest flight status online at JetBlue dot com. Thank you for your patience and understanding. To check the arrival or departure status for a flight today, please press one. For reservations or general information including True Blue, press two."
Excerpt from a call with JetBlue
Sunday, January 7, 2024 4:16 PM

They may ask you to say or enter information

"Thank you for calling JetBlue. To continue in English, please remain on the line. To check the arrival or departure status for a flight today, please press one. For reservations or general information including True Blue, press two. To book or inquire about a JetBlue vac Welcome to JetBlue Airways voice activated flight status with up to date information on arrival and departure times.
Let's get started.
What is the JetBlue flight number or say, I don't know?"
Excerpt from a call with JetBlue
Wednesday, May 22, 2024 2:55 PM

The first phone menu

"Thank you for calling JetBlue. To continue in English, please remain on the line.
To check the arrival or departure status for a flight, flight today, please press one.
For reservations or general information, including true Blue, press two."
Excerpt from a call with JetBlue
Tuesday, June 4, 2024 10:28 PM

After you press 2

"To book or inquire about a jeep to book a new reservation, press one.
To make changes to an existing reservation, including seat selection, press two."
Excerpt from a call with JetBlue
Wednesday, June 5, 2024 6:39 PM

After you press 3

"Thank you for calling JetBlue Vacations.
To purchase a new JetBlue Vacations package including flight, hotel, and car, please press one.
For assistance with an existing JetBlue Vacations package, please press two."
Excerpt from a call with JetBlue
Sunday, March 31, 2024 8:59 PM

What are the hours and when should I call?

JetBlue operates the call center for this 800-538-2583 phone number 24 hours, 7 days. The short answer is that you should call on a Saturday. This observation and the following section are based on analysis of a sample set of 9,091 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this JetBlue phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like JetBlue staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call JetBlue is Saturday. The most busy day to call is Monday, which averages 47% more phone calls by comparison. Again, this is based on a sample of 9,091 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Saturday. The longest wait in the queue on average occurs on Sunday, which is 120% longer than the minimum. As you can see, there is more fluctuation in hold time over the course of the week than there is in call volume.

The best time to call JetBlue

In summation, the best day to call JetBlue is Saturday. In this case, it's a no-brainer. Saturday is not only the least busy day for calling this JetBlue number, but it is also the day with the shortest hold times.

Calling this JetBlue Customer Number

Jeff Whelpley is the editor / author responsible for this content.
Jan 3, 2024

Calling JetBlue's customer service at 800-538-2583 was a straightforward process. The automated system provided language options in English, Spanish or French, and it presented a set of choices. Pressing one allowed me to check the arrival or departure status of the day's flights; pressing two covered reservations, general information and TrueBlue details; and pressing three facilitated booking or inquiries about JetBlue vacation packages. Pressing the pound key repeats the options.

Unfortunately, there was no immediate option to speak with a representative. However, pressing the pound key to repeat the options five cycles in a row automatically transferred me to one. This workaround made navigating the system more direct. When calling at 1:30 p.m. on a Tuesday, my estimated wait time was 12 minutes, which proved accurate. Once connected, the JetBlue representative was professional, attentive and efficient.

If you select the first option to check the arrival or departure status of the day's flights, you're taken to another automated system, although this one is voice-activated. The system detects speech moderately well, although you may have to repeat yourself to enter the correct flight number you're looking to check.

The second option isn't voice-activated; it's another number-based automated system. It has three additional options to further narrow down the caller's inquiry. The options include making a new reservation, changing an existing reservation or obtaining general information.

The third option is nearly identical to the second; however, there's a disclaimer at the end of the automated message stating that callers can't be transferred to a JetBlue representative via this option for a flight not related to a package.

The call to JetBlue's customer service was overall straightforward and uncomplicated, with a basic yet informative automated system and an unexpected workaround to connect with a representative. I appreciated the transparent wait time information and professional assistance provided by the representative I was connected with.

However, the initial automated message options felt somewhat limited. While they efficiently covered essential areas like arrivals, departures, reservations and vacation packages, the absence of an immediate option to speak with a representative was notable. This lack of a direct route to assistance might be inconvenient for those seeking immediate human support and could potentially lead to some frustration for customers who prefer a more direct approach in addressing their concerns.

Additionally, without accidentally stumbling upon that pound key workaround, I certainly would have been navigating the automated system longer. I understand the system is in place for a reason — to triage and siphon concerns to the correct places for information or assistance, thus reducing call volume. Nonetheless, callers should be able to reach a human more easily. This is especially important for less tech-savvy callers who may not have the familiarity or patience to adequately navigate the system, such as the elderly.

All the general information provided through the call options is available on JetBlue's website, as well as up-to-date information on flights and delays. There's a chat feature for customer assistance, which follows a similar pattern as the call system: initially automated with various options, and after a bit of persistence, representative support.

Jeff truly believes that all customers deserve good service. He’s been building tools, inventing phone tree hacks and helping customers since before his days at GetHuman. He's also a Google GDE and involved in the Angular community.

Why Customers Call JetBlue

If you have time to do a bit of reading before you call JetBlue, we recommend you read over some of our problem-specific articles.

How Do I Recover My Account Access to JetBlue?

JetBlue provides professional flight services and offers online accounts for managing travels. If you have forgotten your password and lost access to your JetBlue account, you can initiate the account recovery process by visiting the JetBlue website. From there, you can click on the "TrueBlue" profile icon, then the "Sign In" option. On the login page, you can choose "Forgot Password" and enter your email address to receive a password reset link. After creating a new password and confirming account recovery, you can log in again. JetBlue also provides customer support if needed.

What is JetBlue's policy on unaccompanied minors?

JetBlue has a comprehensive policy for unaccompanied minors to ensure their safety and well-being during travel. Children aged 5 to 14 years can travel as unaccompanied minors on JetBlue flights. Parents or guardians must contact JetBlue reservations to make arrangements and provide necessary information for a smooth experience. There is a $100 fee each way for this service, which includes a personalized escort through the airport, assistance with boarding, in-flight care, and supervision by trained JetBlue crew members. Additionally, JetBlue's Unaccompanied Minor policy requires the parent or guardian to remain at the airport until the flight has departed. Upon arrival, a valid government ID must be presented by the designated person picking up the child. JetBlue prioritizes the safety and comfort of unaccompanied minors, making their travel experience stress-free and ensuring peace of mind for parents or guardians.

Does JetBlue provide in-flight entertainment?

Yes, JetBlue provides in-flight entertainment on all of its flights. Passengers can enjoy a wide range of entertainment options to enhance their travel experience. Each seat is equipped with a personal touch-screen entertainment system offering over 100 channels of live television, including popular news, sports, and entertainment networks. Additionally, travelers have access to a vast library of on-demand movies, TV shows, and documentaries, allowing them to choose from a variety of genres and languages. JetBlue also offers a selection of games, music channels, and interactive maps for passengers to stay entertained throughout their flight. With JetBlue's commitment to providing an enjoyable journey, passengers can sit back, relax, and enjoy a range of entertainment options on board.

Top JetBlue customer service problems

Click the link above to get answers to just about any JetBlue customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to JetBlue, and their purpose. Are any of these similar to the reason you are trying to call?
Inquiry about JetBlue Globalist status: "I wanted to know how I can be a globe globalist because I travel so often and have a JetBlue card."
- From a call lasting 14m 53s , Jun 5, 2024 11:26 PM
Baggage claim assistance: "I left my baggage at JFK, at gate twenty four in the toilet, and need to arrange for someone to pick it up."
- From a call lasting 17m 5s , Jun 5, 2024 9:19 PM
Baggage inquiry and flight voucher: "I'm not sure if you guys did charge for the bags, and when we went to the airport, they were asking about the bags, so I'm not sure if they charged us for the bag or if we need to get credit."
- From a call lasting 34m 45s , Jun 5, 2024 6:39 PM
Booking unaccompanied minor service: "I'm trying to book my two children to fly, one as an adult to accompany the minor, but would I still be able to pay for unaccompanied minor service at the airport?"
- From a call lasting 9m 34s , Jun 5, 2024 4:07 PM
Transfer to baggage services: "Could you put me through to central baggage, please?"
- From a call lasting 9m 2s , Jun 4, 2024 12:06 AM
Lost baggage found: "My bag with my laptop got lost, and they found it."
- From a call lasting 11m 28s , Jun 3, 2024 11:50 PM
Lost item retrieval request: "I left my laptop bag in the JFK departure area and need JetBlue to FedEx it to me in England."
- From a call lasting 28m 24s , Jun 3, 2024 11:19 PM
Traveling with pet: "Can I bring my shih tzu on the plane in a kennel?"
- From a call lasting 7m 6s , May 28, 2024 11:24 AM
Booking flight with TrueBlue points: "Can you book the flight for me? Because I don't I'm not too... I really don't know how to do that."
- From a call lasting 15m 21s , May 25, 2024 10:42 AM
Correcting misspelled last name: "I booked a flight earlier for my father for tomorrow and I accidentally misspelled the last name."
- From a call lasting 13m 26s , May 24, 2024 5:55 PM

More JetBlue Customer Service Contacts

There are of course other ways to contact JetBlue customer service besides the phone. Below we list the best ones, by medium.

JetBlue Customer Service Live Chat

jetblue.com - Customer Service
Use this link to connect with customer service via chat
If phone-based customer service is not available, or the wait times are long, many people prefer chat as a next-best option. Some even prefer it to calling on the phone. Luckily, JetBlue provides this option.

JetBlue Customer Service on X (formerly Twitter)

@JetBlue - Customer Service
Customer service Twitter feed
JetBlue, like many companies, provides customer service on the X platform (formerly Twitter). While it rarely entails live dialogue with a customer service rep, this channel can yield rapid response times and can be a useful option if you have an X/Twitter account.

JetBlue Customer Service on Facebook / Messenger

Some customer service teams, like that of JetBlue, accept inquiries through Facebook Messenger. This is a good option if you have a Facebook account, and you may even be able to converse live with an agent this way.

JetBlue Customer Help Desk / Web Support

jetblue.com - Customer Service
Customer service web page
As a last, sometimes only, resort- JetBlue customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is JetBlue's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a JetBlue agent. This phone number is JetBlue's best phone number because 39,630 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-538-2583 include Change Flight, Find a Reservation, Baggage Problem, Cancelled Flight, Complaint About a Flight and other customer service issues. The JetBlue call center that you call into has employees from New Mexico and is open 24 hours, 7 days according to customers. In total, JetBlue has 4 phone numbers. It's not always clear what is the best way to talk to JetBlue representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for JetBlue. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like JetBlue. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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