JetBlue Customer Service

Phone Number & Contact Info

JetBlue's Best Phone Number

Toll-free·Calls Customer Service·Most popular JetBlue number·We talk to customer service for you·Skip the wait on hold·Call now

How do I talk to a live human at JetBlue?

A:Press 0 You can also use our free service that can talk to JetBlue for you and report back.

Does JetBlue offer 24 hour customer service?

A:Yes! This call center operates 24 hours a day, 7 days a week. The least busy day is Sunday, and the most busy day is Monday.

How long will I wait on hold?

A:The average hold time is 4 minutes and 9 seconds. The longest hold times are on Sunday, and the shortest are on Saturday. You can skip the hold time for free.

JetBlue Customer Phone Numbers

Mint Customer Service

Toll-free · 24 hours, 7 days · Press 1 then 0 · Please stay on the line, and our next available agent will be with you. · Free tools available: Talk for me, Skip the wait, Schedule my call

International Customer Service

24 hours, 7 days · Calling this JetBlue number should go right to a real human being · Check arrival or departure status for today: press 1, Reservation or general info: press 2, Book a JetBlue air or hotel package: press 3.

Baggage Claims

Toll-free · Mon-Fri 9am-5pm EST · Press 1 then 0 · Baggage Service Team: Press 1 if you know your party's extension; otherwise, hold for the next crew member to assist you. · Free tools available: Talk for me, Skip the wait, Schedule my call

How do I get through the phone menu to a live person?

Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for JetBlue below.

Let us call and talk to JetBlue for you

Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.

We can get a live person on the line for you

That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this JetBlue phone number to document the phone system.
Here is how our research team describes the way the JetBlue phone system greets you: Check arrival or departure status for today: press 1, Reservation or general info: press 2, Book a JetBlue air or hotel package: press 3.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Press 0
Below are some clips we've found from JetBlue's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

Heard when the phone system first answers

"Thank you for calling JetBlue. To continue in English, please remain on the line. We are currently experiencing longer than usual hold times due to weather in the northeast. JetBlue dot com and our JetBlue mobile app are the best places to monitor your flight status. If you are not traveling within the next twenty four hours, we kindly ask that you consider using our chat option on japaloo dot com or calling us at a later time. As a reminder, it's easier than ever to book, change, cancel, or check the latest flight status online at JetBlue dot com. Thank you for your patience and understanding. To check the arrival or departure status for a flight today, please press one. For reservations or general information including True Blue, press two."
Excerpt from a call with JetBlue
Sunday, January 7, 2024 4:16 PM

They may ask you to say or enter information

"Thank you for calling JetBlue. To continue in English, please remain on the line. Welcome to JetBlue Airways voice activated flight status with up to date information on arrival and departure times.
Let's get started.
What is the JetBlue flight number or say I don't know."
Excerpt from a call with JetBlue
Sunday, July 14, 2024 8:24 PM

The first phone menu

"Thank you for calling JetBlue. To continue in English, please remain on the line.
To check the arrival or departure status for a flight, flight today, please press one.
For reservations or general information, including true Blue, press two."
Excerpt from a call with JetBlue
Tuesday, June 4, 2024 10:28 PM

After you press 2

"To repeat these options, press the pound key.
To book a new reservation, press one.
To make changes to an existing reservation, including seat selection, press two."
Excerpt from a call with JetBlue
Sunday, June 16, 2024 8:38 PM

After you press 3

"To repeat these Thank you for calling JetBlue Vacations. For assistance with a flight, not part of a JetBlue vacation package Thank you for calling JetBlue Vacations Cruise.
To purchase a new JetBlue Vacations package including flight, hotel, and car, please press one.
For assistance with an existing JetBlue Vacations package, please press two."
Excerpt from a call with JetBlue
Wednesday, June 19, 2024 10:38 PM

What are the hours and when should I call?

JetBlue operates the call center for this 800-538-2583 phone number 24 hours, 7 days. The short answer is that you should call on a Saturday. This observation and the following section are based on analysis of a sample set of 10,601 calls made in the last 90 days using our free, web-based phone (see above).

Automatically call when they open

When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the JetBlue call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this JetBlue phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like JetBlue staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call JetBlue is Sunday. The most busy day to call is Monday, which averages 46% more phone calls by comparison. Again, this is based on a sample of 10,601 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Saturday. The longest wait in the queue on average occurs on Sunday, which is 106% longer than the minimum. As you can see, there is more fluctuation in hold time over the course of the week than there is in call volume.
But if you use our free call and talk for me or wait on hold for me service, you don't really need to worry about average wait times.

The best time to call JetBlue

In summation, the best day to call JetBlue is Saturday. It isn't the least busy day, but the fact that hold times are shortest combined with it being on the busy side tells us that JetBlue staffs up on Saturday to handle the higher call volume, and that makes it the best time to call.

Calling this JetBlue Customer Number

Jeff Whelpley is the editor / author responsible for this content.
Jan 3, 2024

Calling JetBlue's customer service at 800-538-2583 was a straightforward process. The automated system provided language options in English, Spanish or French, and it presented a set of choices. Pressing one allowed me to check the arrival or departure status of the day's flights; pressing two covered reservations, general information and TrueBlue details; and pressing three facilitated booking or inquiries about JetBlue vacation packages. Pressing the pound key repeats the options.

Unfortunately, there was no immediate option to speak with a representative. However, pressing the pound key to repeat the options five cycles in a row automatically transferred me to one. This workaround made navigating the system more direct. When calling at 1:30 p.m. on a Tuesday, my estimated wait time was 12 minutes, which proved accurate. Once connected, the JetBlue representative was professional, attentive and efficient.

If you select the first option to check the arrival or departure status of the day's flights, you're taken to another automated system, although this one is voice-activated. The system detects speech moderately well, although you may have to repeat yourself to enter the correct flight number you're looking to check.

The second option isn't voice-activated; it's another number-based automated system. It has three additional options to further narrow down the caller's inquiry. The options include making a new reservation, changing an existing reservation or obtaining general information.

The third option is nearly identical to the second; however, there's a disclaimer at the end of the automated message stating that callers can't be transferred to a JetBlue representative via this option for a flight not related to a package.

The call to JetBlue's customer service was overall straightforward and uncomplicated, with a basic yet informative automated system and an unexpected workaround to connect with a representative. I appreciated the transparent wait time information and professional assistance provided by the representative I was connected with.

However, the initial automated message options felt somewhat limited. While they efficiently covered essential areas like arrivals, departures, reservations and vacation packages, the absence of an immediate option to speak with a representative was notable. This lack of a direct route to assistance might be inconvenient for those seeking immediate human support and could potentially lead to some frustration for customers who prefer a more direct approach in addressing their concerns.

Additionally, without accidentally stumbling upon that pound key workaround, I certainly would have been navigating the automated system longer. I understand the system is in place for a reason — to triage and siphon concerns to the correct places for information or assistance, thus reducing call volume. Nonetheless, callers should be able to reach a human more easily. This is especially important for less tech-savvy callers who may not have the familiarity or patience to adequately navigate the system, such as the elderly.

All the general information provided through the call options is available on JetBlue's website, as well as up-to-date information on flights and delays. There's a chat feature for customer assistance, which follows a similar pattern as the call system: initially automated with various options, and after a bit of persistence, representative support.

Jeff truly believes that all customers deserve good service. He’s been building tools, inventing phone tree hacks and helping customers since before his days at GetHuman. He's also a Google GDE and involved in the Angular community.

Why Customers Call JetBlue

If you have time to do a bit of reading before you call JetBlue, we recommend you read over some of our problem-specific articles.

How Do I Recover My Account Access to JetBlue?

JetBlue provides professional flight services and offers online accounts for managing travels. If you have forgotten your password and lost access to your JetBlue account, you can initiate the account recovery process by visiting the JetBlue website. From there, you can click on the "TrueBlue" profile icon, then the "Sign In" option. On the login page, you can choose "Forgot Password" and enter your email address to receive a password reset link. After creating a new password and confirming account recovery, you can log in again. JetBlue also provides customer support if needed.

What is JetBlue's policy on unaccompanied minors?

JetBlue has a comprehensive policy for unaccompanied minors to ensure their safety and well-being during travel. Children aged 5 to 14 years can travel as unaccompanied minors on JetBlue flights. Parents or guardians must contact JetBlue reservations to make arrangements and provide necessary information for a smooth experience. There is a $100 fee each way for this service, which includes a personalized escort through the airport, assistance with boarding, in-flight care, and supervision by trained JetBlue crew members. Additionally, JetBlue's Unaccompanied Minor policy requires the parent or guardian to remain at the airport until the flight has departed. Upon arrival, a valid government ID must be presented by the designated person picking up the child. JetBlue prioritizes the safety and comfort of unaccompanied minors, making their travel experience stress-free and ensuring peace of mind for parents or guardians.

Does JetBlue provide in-flight entertainment?

Yes, JetBlue provides in-flight entertainment on all of its flights. Passengers can enjoy a wide range of entertainment options to enhance their travel experience. Each seat is equipped with a personal touch-screen entertainment system offering over 100 channels of live television, including popular news, sports, and entertainment networks. Additionally, travelers have access to a vast library of on-demand movies, TV shows, and documentaries, allowing them to choose from a variety of genres and languages. JetBlue also offers a selection of games, music channels, and interactive maps for passengers to stay entertained throughout their flight. With JetBlue's commitment to providing an enjoyable journey, passengers can sit back, relax, and enjoy a range of entertainment options on board.

Top JetBlue customer service problems

Click the link above to get answers to just about any JetBlue customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to JetBlue, and their purpose. Are any of these similar to the reason you are trying to call?
Flight delay, rebooking request: "My flight got delayed two and a half hours. I wanted to see if I can get put on another flight."
- From a call lasting 9m 44s , Jul 16, 2024 6:29 PM
Question about credit: "I'm calling because I have a credit, and I have a question about that credit."
- From a call lasting 7m 47s , Jul 16, 2024 1:11 PM
Flight cancellation due to COVID: "Suzanne has come down with COVID and needs to cancel her flight from Fort Lauderdale to San Francisco."
- From a call lasting 22m 8s , Jul 15, 2024 3:39 PM

More JetBlue Customer Service Contacts

There are of course other ways to contact JetBlue customer service besides the phone. Below we list the best ones, by medium.

JetBlue Customer Service Live Chat

jetblue.com - Customer Service
Use this link to connect with customer service via chat
If phone-based customer service is not available, or the wait times are long, many people prefer chat as a next-best option. Some even prefer it to calling on the phone. Luckily, JetBlue provides this option.

JetBlue Customer Service on X (formerly Twitter)

@JetBlue - Customer Service
Customer service Twitter feed
JetBlue, like many companies, provides customer service on the X platform (formerly Twitter). While it rarely entails live dialogue with a customer service rep, this channel can yield rapid response times and can be a useful option if you have an X/Twitter account.

JetBlue Customer Service on Facebook / Messenger

Some customer service teams, like that of JetBlue, accept inquiries through Facebook Messenger. This is a good option if you have a Facebook account, and you may even be able to converse live with an agent this way.

JetBlue Customer Help Desk / Web Support

jetblue.com - Customer Service
Customer service web page
As a last, sometimes only, resort- JetBlue customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is JetBlue's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a JetBlue agent. This phone number is JetBlue's best phone number because 39,630 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-538-2583 include Change Flight, Find a Reservation, Baggage Problem, Cancelled Flight, Complaint About a Flight and other customer service issues. The JetBlue call center that you call into has employees from New Mexico and is open 24 hours, 7 days according to customers. In total, JetBlue has 4 phone numbers. It's not always clear what is the best way to talk to JetBlue representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for JetBlue. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like JetBlue. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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