JetBlue Customer Service Issues

JetBlue canceled my flight and sent me an email claiming that a CRO person determined my dog wasn't a service animal because she licked a crew member's face (which didn't happen – she was attached to my waist) and jumped on the scale (which only happened because I had no help with my luggage due to a bad back). The crew member canceled my flight without my consent. I wanted my license back to contact JetBlue and request a CRO agent, but my flight was canceled against my wishes. As a result, I missed a crucial meeting and lost a $[redacted],[redacted] contract for my window treatment business. I believe I am owed more than just a ticket refund and will seek legal advice.

I bought a ticket online on October 2, [redacted], but I accidentally forgot to input my email address during the process. I spoke with a representative after 9 a.m. regarding this issue, and they assured me that I would receive my confirmation ticket number within the next sixty minutes, but I never did. I understand it was my mistake, and I just want to know what to do next.

I canceled my JetBlue vacation at the end of September for a 2-day trip to Boston from Virginia Beach. When trying to use the JetBlue vacation credit, I found the travel options limited and mostly with overnight layovers. The destinations listed on their website, like Norfolk, VA, seem to have limited availability without long layover times. Despite 20+ destinations listed online, many are not feasible or up to date with JetBlue's current offerings. I would prefer a refund as I am unsure how to utilize the credit without traveling to Boston.

I was assisted in a wheelchair on Sunday, October 1st from JFK to ATL (# [redacted]) and I experienced an issue with my Samsung Galaxy Tab A8. I confirmed I had my belongings in my lap, assuming my carry-on bag was placed back under the wheelchair. Unfortunately, I later discovered my bag was missing. After searching, I found my bag, but later realized that my tablet was not inside. I still have the box for it.

Yesterday, on October 4, [redacted], I returned from a two-week trip to San Diego and LA using JetBlue roundtrip flight B6 [redacted], seat 16D. During the journey, a male flight attendant in his late 40s, relatively tall, was conversing with someone behind me. While he spoke, he rested his left arm on the top of my seat, causing it to move as he gestured. I subtly indicated for him to stop, but when I directly asked him to cease, he responded by telling me to calm down, despite my composed demeanor. I felt his tone was inappropriate, and as a loyal JetBlue customer, I believe a supervisor should address this employee's conduct respectfully.

I have a reservation with JetBlue for November 11th flying out from Seattle. My ticket number is [redacted][redacted]. I want to know if I can change the name on my ticket because I renewed my driver's license due to a name change after a divorce. My name was Helen McGavin, and now on my new driver's license, it is Elena Moreno. Elena means Helen, and my maiden name is Moreno. Can I still use my old driver's license even though it has punches on it?

Bag Tag Number: [redacted] File ID: JFKB[redacted]17 This bag was not located upon arrival from Jamaica on October 14. The passenger provided necessary details to the baggage agent before boarding the flight to Ireland. JetBlue notified us on or around October 16 via email that the bag was found and requested delivery confirmation, which we provided promptly. However, as of October 18, the passenger has not received any updates on the delivery date to the provided address in Ireland. This situation is unacceptable as the passenger only has winter clothing and personal items in the missing bag due to JetBlue's carry-on policy. The passenger is currently unable to leave her parents' home in Ireland, impacting her holiday and family reunion. We urge JetBlue to fulfill its contractual obligations and provide a timely response to this matter. Thank you, On behalf of Marie Kavanagh, Achal Moorjani

Bag Tag Number: [redacted] File ID: JFKB[redacted]17 The bag was not located upon arrival on the flight from Jamaica on October 14th. After providing the necessary information to the baggage agent, I proceeded to board the flight to Ireland. On October 16th, JetBlue notified me via email that the bag was found and requested confirmation of the delivery address, which was promptly provided. Until now, on October 18th, I have not received any further updates regarding the delivery status to the address in Ireland as confirmed to JetBlue. This lack of communication is unacceptable, as I am left without essential winter clothing and personal items, packed in the checked bag due to the carry-on policy. I urge JetBlue to fulfill its contractual obligations promptly and provide clarity on the delivery schedule to resolve this situation. Thank you for your attention to this matter. Sincerely, Marie K. & Achal M. (Contact Information Redacted)

I was on flight [redacted] from Phoenix to JFK last Saturday night. The departure was scheduled for 11:55 pm, but it kept getting delayed. We eventually boarded at 2:30 am, only to sit on the plane for another two hours waiting for paperwork to be signed off. A passenger was removed, causing further delay. After sitting for hours, the pilot explained that the crew had exceeded their flying time, and we needed to deboard and wait for the next flight the following day at 12 noon, which was delayed until 2:30 pm. I had my family with me and incurred expenses for food and drinks during this ordeal. I received an email offering a travel credit of $[redacted] per passenger and reimbursement for expenses with receipts. I believe a full refund is warranted for such a long inconvenience. I was also disappointed with the lack of communication and rude customer service from supervisor Lina. This experience was unacceptable, causing me to miss an important family event. I am hopeful we can resolve this issue promptly.

We were traveling from MCO to LaGuardia with special assistance, but encountered challenges with a gate change, missing our flight, and our luggage being onboard without us. Despite being rebooked to Newark and promised assistance, we encountered further issues upon arrival at LaGuardia at 1:30 am with the closed facility, lack of seating, and no support. My husband, a 76-year-old, was also affected. We feel stranded without our planned transport and now our luggage. Looking forward to your response. -David G. and Margaret W. Departure: Orlando to LaGuardia, originally scheduled for 6:55 pm (rescheduled 5 times).

I am writing to share my frustration with my recent JetBlue travel experience. Yesterday, I flew from New York (JFK) to Santo Domingo (SDQ) for an essential event where I was inaugurated as a Dominican Congress candidate. This event requires frequent travel within the Dominican diaspora. However, my return trip to New York was severely disrupted with unexplained delays, rescheduling my 8:45 PM Sunday flight to depart at 2:40 AM on Monday. These delays not only inconvenienced me personally but also affected my work commitments in New York. As a candidate for the Dominican elections, I hope to work with organizations that impact the Dominican community, including JetBlue. Given JetBlue's service prominence among Dominicans, enhancing services could be mutually beneficial. I kindly request JetBlue's support with possibly reduced flight rates to aid my campaign's travel needs. I appreciate JetBlue's consideration of my situation and hope for a positive and timely response. Thank you for your attention. Warm regards, Candido Cruz Candidate for Congress 2[redacted] Foreign District #1 TrueBlue #[redacted] Flight Information: B6 [redacted] Nov. 05 Confirmation LIULET

The flight from West Palm to Boston was delayed and rescheduled nine times, making for a frustrating journey. The plane had an unpleasant smell throughout most of the trip. After finally leaving the gate, we experienced an additional 20-minute delay on the runway. Boarding was chaotic, with passengers directed straight to the back due to congestion. My wife also had trouble with the connection. I have been a loyal customer since [redacted], understanding that issues can arise, but this experience was extremely disappointing. I am requesting a refund for both tickets due to the excessive inconveniences faced during yesterday's flight.

Hello, on November 15, [redacted] at 2:34 PM, we will be traveling with JET BLUE on flight Airbus A320 - B6 6, from POINTE A PITRE to NEW YORK. We booked through the travel agency PENCHARD in Guadeloupe. They gave us a document, but we are confused because there is no reservation number or baggage allowance per person provided. I'm unsure of what we are entitled to in terms of baggage. Could you please provide us with this information?

On November 7, [redacted], I had a trip planned from San Juan, Puerto Rico to Lisbon, Portugal with two layovers. The flights were supposed to be as follows: - San Juan to Orlando by JetBlue ([redacted]) - Orlando to Newark by JetBlue ([redacted]) - Newark to Lisbon by TAP (TP204) Unfortunately, the first flight was delayed. All passengers were on board when a passenger reported a strange smell, causing a three-hour delay. This resulted in missing our connecting flights. JetBlue then arranged a direct flight to Newark, but we still missed the final connection. We had to purchase a new ticket from Newark to Lisbon, incurring additional costs. Although JetBlue got us to Newark, the lack of efficiency led to a 12-hour wait without accommodations and an extra expense of €[redacted]. We are requesting a reimbursement due to the airline's error, not ours. I will send a formal message regarding this matter to seek a resolution. Best regards, Daniela C. Joana L.