McDonald's Customer FAQ

Top Answers & How-to Guides

What is McDonald's's Phone Number?

The question we are asked most often is about how to talk to McDonald's customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

Are McDonald's fries vegetarian?

Yes, McDonald's fries are vegetarian. They are made from potatoes, oil, and a blend of seasonings. There are no animal-derived ingredients...
Ask any question you have about McDonald's customer service, get an answer now.

Recent McDonald's Customer Questions

Sunday April 7 the Townsend MA McDonald’s kept my debit card and receipt.

We're sorry to hear about your situation. We recommend contacting the McDonald's location directly to explain the situation and arrange for the return of your card. They should be able to locate it if it was left there. If that doesn't resolve the issue or you can't get in touch with the specific location, you should call your bank immediately and report the card as missing to prevent any potential unauthorized charges.
Asked Apr 8, 2024 5:05 PM

Messed up McDonald’s app order from March 8, 2024.

We're sorry to hear you've had an issue with your McDonald's app order. For any issues tied to orders placed through the McDonald's app, we recommend reaching out directly to the restaurant where your order was placed. They will be able to assist you in resolving the issue. If the problem cannot be resolved at the restaurant level, our customer service team will be there to assist. Please have your order details handy to help them address the issue quickly and effectively. However, keep in mind that rectifying issues could take some time. We appreciate your patience.
Asked Apr 5, 2024 10:45 PM

I didn’t receive the correct order!

We apologize for the inconvenience caused. Please return to the McDonald's restaurant where you placed your order or you had your food delivered from. Explain the issue to the staff and they will correct your order. You may also keep the receipt because it is proof of your purchase and will assist the restaurant staff in verifying your claim. They should resolve your problem and ensure you get the correct order.
Asked Mar 28, 2024 12:46 AM

I was double charged for a mobile order

We apologize for the inconvenience you're experiencing with your mobile order. Errors can sometimes occur with electronic transactions. We kindly suggest that you contact your banking provider or credit card company regarding this issue, as they may be able to quickly correct the error for you. If the double charge persists, your next step should be to reach out to the McDonald's restaurant where you placed the order, provide them with the details, and they will help you resolve this issue.
Asked Feb 18, 2024 4:47 PM

Help me with my McDonald's customer service issue

Feedback and Contact

How Do I Send McDonald's Feedback About My Order?

McDonald's provides its customers with the option to express their opinion about their orders or experiences. Whether you're unhappy...

Restaurant Information

What are McDonald's opening hours?

McDonald's opening hours vary by location. However, most McDonald's restaurants open their doors early in the morning and close late...

Delivery Options

Can I order McDonald's food for delivery?

Yes, you can order McDonald's food for delivery. McDonald's offers a convenient delivery service through various third-party delivery...

Allergen-Free Choices

What are the options for allergen-free food at McDonald's?

At McDonald's, we understand the importance of catering to customers with dietary restrictions and allergies. We offer several options...

Vegetarian and Vegan Menu

Does McDonald's offer a vegetarian or vegan menu?

Yes, McDonald's offers vegetarian options on its menu. These options vary by location, but commonly include menu items such as the...

Gluten-Free Options

Are there any gluten-free options on the McDonald's menu?

Yes, McDonald's does offer gluten-free options on their menu. However, it is important to note that cross-contamination may occur during...

Nutritional Information

What is the nutritional information for McDonald's menu items?

At McDonald's, we value transparency and want our customers to make informed choices about their food. That's why we provide comprehensive...

Promotions and Deals

Does McDonald's have any special promotions or deals?

Yes, McDonald's regularly offers promotions and deals for its customers. We understand the value of great savings, so we strive to...

Gift Cards

Can I purchase McDonald's gift cards?

Yes, you can purchase McDonald's gift cards at participating McDonald's locations or online. Gift cards are a convenient and versatile...

Menu Items

Are McDonald's fries vegetarian?

Yes, McDonald's fries are vegetarian. They are made from potatoes, oil, and a blend of seasonings. There are no animal-derived ingredients...
FAQ Table of Contents

Answers for More Companies

Was this page helpful?YesNeeds work
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!