How Do I Send McDonald's Feedback About My Order?

McDonald's provides a fast method for its customers to give feedback on its services, performance and food quality. While the company pledges to offer an exceptional experience to its customers, every situation is different. Therefore, the submission form is common among individuals who prefer to vent their personal thoughts in detail. If you want to submit a comment about a specific restaurant in your area or at a distant location, read further for instructions to contribute your opinion as a valued customer.

How To Use the McDonald's Order Feedback Form

Whether you have a complaint or compliment about your order, you can rely on the electronic form to explain your experience. While you're required to reveal confidential information, your identity will remain private and visible only to the recipient. If you're ready to reach out to McDonald's online, refer to the step-by-step list below:

1. Visit the McDonald's website.
2. Scroll to the footer and click "Restaurant Feedback" in the bottom-right corner.
3. Click the restaurant locator and select your location manually or choose ‘Locate Me' over a Wi-Fi connection.
4. Choose your local McDonald's on the list of restaurants near your location.
5. Type in your visit date in the specified format then choose "A.M." or "P.M."
6. Click the arrow on the "How did you place your order?" drop-down list and choose your order placement method.
7. Click the arrow on the "How did you pick up your order?" drop-down list and select your order pick-up method.
8. In the comment section, type feedback about your order.
9. Provide vital details such as your real name and contact information.
10. Click "Yes" or "No" then submit the form.

Follow these steps if you prefer to send feedback using the mobile app:

1. Open the McDonald's app.
2. Scroll down and click ‘Contact Us' on the bottom-right column.
3. Scroll to ‘Mobile App Feedback' and click the ‘Give Mobile App Feedback' button.
4. Click the arrow on the topic section and choose ‘Restaurant Feedback' on the drop-down list.
5. Click the ‘Mobile Device Type' arrow and choose your device.
6. Choose your mobile operating system on the drop-down list and select your current app version.
7. Type your feedback under 2000 characters.
8. Click "Submit."

Contacting McDonald's Customer Service

If you have questions about the McDonald's feedback submission process, you can contact the customer service department via phone. While the average wait time is three minutes, a representative may respond sooner to assist you. Also, make sure you provide comprehensive information about your circumstance to receive the best advice or solution.