WOW! Customer Service

Phone Number & Contact Info

WOW!'s Best Phone Number

Toll-free·Calls Customer Service·Most popular WOW! number

How do I talk to a live human at WOW!?

A:For Residential customers. Press 2, then zip code.

Does WOW! offer 24 hour customer service?

A:Yes! This call center operates 24 hours a day, 7 days a week. The least busy day is Sunday, and the most busy day is Wednesday.

How long will I wait on hold?

A:The average hold time is 26 minutes. The longest hold times are on Thursday, and the shortest are on Friday. How is this calculated?

WOW! Customer Phone Numbers

Business Accounts

Toll-free · 24 hours, 7 days · For Residential customers. Press 1. ·

Call For New Service

Toll-free · 24 hours, 7 days · Press 1 ·

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this WOW! phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: For Residential customers. Press 2, then zip code.
Below are some clips we've found from WOW!'s phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

They may need the phone number on your account

"Hi. And thank you for calling Wow. We're here to connect you to your world through reliable services that make life easier. So let's get started. If you are currently a Wow customer or are in the process of connecting Wow services, press one. If you are interested in becoming a Wow customer, press two. Did you know that live chat is available for most billing and tech technical support questions?
Visit huawei dot com forward slash chat to chat with an agent today.
To identify your account, please enter your ten digit phone number or your Wow account number followed by the pound sign."
Excerpt from a call with WOW!
Wednesday, May 29, 2024 6:00 PM

The first phone menu

"Hi. And thank you for calling Wow. We're here to connect you to your world through reliable services that make life easier. Let's get started.
If you are currently a Wow customer or are in the process of connecting Wow services, press one.
If you are interested in becoming a Wow customer, press two."
Excerpt from a call with WOW!
Tuesday, June 4, 2024 10:10 AM

After you press 2

"To order a new residential service for your home, press one.
To order new commercial services for your business, press two."
Excerpt from a call with WOW!
Monday, May 27, 2024 7:13 AM

What are the hours and when should I call?

WOW! operates the call center for this 866-496-9669 phone number 24 hours, 7 days. The short answer is that you should call on a Thursday. This observation and the following section are based on analysis of a sample set of 1,235 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this WOW! phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like WOW! staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call WOW! is Sunday. The most busy day to call is Wednesday, which averages 176% more phone calls by comparison. Again, this is based on a sample of 1,235 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Friday. The longest wait in the queue on average occurs on Thursday.

The best time to call WOW!

In summation, the best day to call WOW! is Thursday.

Calling this WOW! Customer Number

Christian Allen is the editor / author responsible for this content.
Mar 20, 2024

I'm currently not in a contract anymore with my mobile provider, so I decided now was a good time to explore other options. These days there are a lot of options for mobile providers and many of them aren't major contract providers. If someone can offer me a lower price without locking me into their contract for two years, then it's worth taking a look. WOW! caught my eye as an option for a new 5G mobile provider and I decided to give them a call to see what they could offer me. 

When I called, a voice assistant picked up the phone and stated, "Hi, and thank you for calling WOW! We are here to connect you to the world through reliable services that make life easier. If you are currently a WOW! Customer, or are in the process of connecting WOW! Services, press 1. If you are interested in becoming a WOW! Customer, press 2."

I pressed two and then it told me, "To order new residential services for your home, press 1. To order new business services for your business, press 2," and after choosing residential service it asked me to enter my zip code. After I did, it said, "Additional information is needed to see which services are available in your area. Please hold while we get someone to help."

I found this slightly weird, but it only took about five seconds for someone to pick up. He said his name was John, but he had an extremely thick accent. He did talk slowly so that helped, but it took some time to get through my options. I wasn't a big fan of that, but hopefully, if I choose WOW! I won't end up needing customer service too often.

Christian has been writing about long hold times and customer service call center experiences since 2010. He's been featured in Bloomberg, the Wall Street Journal and the Boston Globe.

Why Customers Call WOW!

If you have time to do a bit of reading before you call WOW!, we recommend you read over some of our problem-specific articles.

Is there a monthly subscription fee for WOW?

Yes, there is a monthly subscription fee for WOW. As of 2021, players are required to have an active subscription to access the game. The subscription fee grants players full access to the game's content, including the latest expansions, updates, and features. Subscriptions are available at different durations, such as one month, three months, or six months, with varying rates. By subscribing, players can delve into an immersive and ever-expanding fantasy world, engaging in epic quests, challenging raids, PvP battles, and a vibrant player community. The subscription model ensures continuous development and support for the game, allowing players to enjoy an evolving gameplay experience.

Are there in-game purchases available in WOW?

Yes, there are in-game purchases available in WOW. Players have the option to purchase various items and services using real money. These purchases include cosmetic items like unique mounts, pets, transmog appearances, and character customization options. Additionally, players can buy experience boosts, gameplay enhancements, and convenience items such as extra bag slots or temporary boosts to in-game currency acquisition. It’s important to note that these purchases are entirely optional and not necessary for gameplay progression. They are simply meant to enhance the overall gaming experience and allow players to personalize their characters and gameplay style. The in-game store provides a convenient way for players to access these purchases without disrupting the gameplay itself.

Are there any expansions or DLCs available for WOW?

Yes, World of Warcraft (WOW) has several expansions and DLCs available. These additions provide new content, storylines, and features to enhance the gameplay experience. The expansions released so far include The Burning Crusade, Wrath of the Lich King, Cataclysm, Mists of Pandaria, Warlords of Draenor, Legion, Battle for Azeroth, and Shadowlands. Each expansion brings new zones to explore, dungeons to conquer, raids to challenge, playable races and classes, as well as additional professions and abilities. Additionally, Blizzard regularly releases DLCs, known as content patches or updates, throughout each expansion, introducing new quests, events, cosmetic items, and balance adjustments. These expansions and DLCs greatly expand the world of WOW, ensuring there's always something new for players to enjoy and discover.

Top WOW! customer service problems

Click the link above to get answers to just about any WOW! customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to WOW!, and their purpose. Are any of these similar to the reason you are trying to call?
Brightness issue on computer: "I need help resetting the brightness on my mom's computer, it keeps going dull and I lost the instructions to fix it."
- From a call lasting 9m 7s , Jun 16, 2024 8:05 PM
Cable TV not working: "My cable's been out all day, I've been trying to get it to work, but the main TV is just showing a black screen."
- From a call lasting 12m 11s , Jun 11, 2024 7:59 PM
Issue with lifeline service: "I am trying to see and I have been on the phone now for two hours to get my lifeline and find out what I mean, am I I'm calling I have my ID number for the lifeline."
- From a call lasting 6m 17s , Jun 5, 2024 6:36 PM
Internet service issue: "I was calling because I don't have any Internet service."
- From a call lasting 8m 15s , Jun 4, 2024 12:50 AM
Confusion between UPS and USPS: "People accidentally hear UPS instead of USPS."
- From a call lasting 14m 58s , May 28, 2024 10:32 PM
Language assistance: "Do you have somebody speak Spanish?"
- From a call lasting 67m 37s , May 21, 2024 8:03 PM
Internet connectivity issue: "Our Wi-Fi is down and not working on our phones, possibly due to a utility pole issue."
- From a call lasting 7m 8s , Mar 19, 2024 10:52 PM
Language preference: "Can you speak your Hindi?"
- From a call lasting 3m 54s , Feb 27, 2024 3:01 PM
Phone service issue: "We're having trouble with the telephone. It says the phone has been disconnected or no longer in service."
- From a call lasting 23m 24s , Feb 20, 2024 12:03 AM
Confusion about account status: "I'm not sure if I'm in the right place or if there was a mistake."
- From a call lasting 4m 49s , Feb 16, 2024 6:28 PM

More WOW! Customer Service Contacts

There are of course other ways to contact WOW! customer service besides the phone. Below we list the best ones, by medium.

WOW! Customer Help Desk / Web Support

wowway.com - Customer Service
Online customer service support
As a last, sometimes only, resort- WOW! customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is WOW!'s best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a WOW! agent. This phone number is WOW!'s best phone number because 109,944 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 866-496-9669 include Cancel My Services, Lower My Bill, Change Services, Setup Service, Technical and Service Support and other customer service issues. The WOW! call center that you call into has employees from Colorado and is open 24 hours, 7 days according to customers. In total, WOW! has 3 phone numbers. It's not always clear what is the best way to talk to WOW! representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for WOW!. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like WOW!. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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