Rheem Heating & Cooling Customer FAQ

To get a copy of your warranty, you can usually register your product online through Rheem's official website. If you’ve already registered, you should be able to access your warranty details through their customer portal. Check for any emails or documents you received upon registration as well.

Yes, the coolant R-410A in a Rheem RASL048JEC system can be refilled if there is a leak. However, it's important to first identify and repair the source of the leak before adding any more refrigerant. Overfilling or underfilling can cause system failure or inefficiency, so the refilling procedure should be completed by a licensed technician to ensure the correct coolant levels and proper handling of refrigerant. Additionally, repeated refills without repairing the leak can be costly and harmful to the environment. It's crucial to remember that handling refrigerants requires professional knowledge and tools.

Rheem Prestige AC/Heating systems are designed to offer high efficiency and long-term use. However, after 14 years of use, some components could be worn out or not working as effectively as they once did. If your technician has suggested replacing the whole system, it could be due to several factors other than just needing more coolant. It might be because the regulations on coolant have changed, or the system uses a type of refrigerant that's no longer being produced. Additionally, while adding coolant might temporarily fix the problem, other critical parts could fail soon due to age. We always recommend getting a second opinion before making the decision to replace the entire system.

If your Rheem 8450TI-E pool heater is not starting, there could be a few possible reasons. It can be as simple as the breaker being off or your thermostat not being set high enough, so check these first. Also ensure the gas valve is open and the ignition is functioning properly. Make sure the pool pump is running and that the filter is not clogged. For safety reasons, if you continue to experience problems starting your pool heater, please get in touch with a professional for a detailed diagnosis to avoid any mishandling. These checks should be performed by a licensed technician to ensure safe and proper functioning.

The Marathon water heaters by Rheem come with a limited lifetime warranty on the tank and parts. This applies to the original owner and to single-family residential uses only. The warranty is effective provided the unit was properly installed and operated in accordance with the manufacturer's guidelines included in the installation instructions and use & care guide. For claims or specific conditions, it's recommended to review the warranty document that came with the heater or check the information from the place of purchase. The warranty does not, however, cover labor or any incidental, consequential or secondary damages.