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Netgear Customer FAQ

Top Answers & How-to Guides

What is Netgear's Phone Number?

The question we are asked most often is about how to talk to Netgear customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

Does Netgear offer a mobile app for managing their routers?

Yes, Netgear offers a mobile app called "Netgear Genie" that allows users to easily manage and control their routers remotely. This...
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Recent Netgear Customer Questions

I need to open ports on my router

To open ports on your Netgear router, follow these steps: 1. Open a web browser from a computer or mobile device connected to your router's network. 2. Type "http://www.routerlogin.net" into your web browser's address bar. 3. Enter the router username and password. The user name is "admin". The default password is "password". 4. Select "Advanced" > "Setup" > "Port Forwarding/Port Triggering". 5. Select "Add Custom Service". 6. Enter service name, type, external & internal port numbers. 7. Enter the static IP address you reserved for the device that is hosting the service. 8. Click "Apply" to save the changes. Please be aware that these are general instructions and might vary depending on your specific router model.
Asked May 29, 2024 2:44 PM

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Performance and Features

What's the Best Gaming Router for My Home?

If you live in a gaming household, or one in which many people are using a lot of bandwidth, a gaming router may be a very sound investment....
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What wireless standards does Netgear support?

Netgear supports a wide range of wireless standards to cater to diverse connectivity needs. Our devices are designed to be compatible...
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What is the range of a typical Netgear router?

The range of a typical Netgear router can vary depending on several factors, including the specific model and any potential obstructions...
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How many devices can be connected to a Netgear router at once?

Netgear routers are designed to accommodate multiple devices simultaneously. The number of devices that can be connected at once depends...
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Does Netgear offer parental control features on their routers?

Yes, Netgear offers advanced parental control features on their routers. These features allow parents to monitor and control their...
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What is the warranty period for Netgear products?

The warranty period for Netgear products varies depending on the product category. Most Netgear networking products, such as routers,...
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Support and Setup

How Do I Reset My Netgear Password?

If you think that your Netgear account may have been compromised, you should change your Netgear passwords for the sake of security....
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How Do I Get Device Support from Netgear?

Netgear offers various networking devices and provides support through its Nighthawk, Orbi, and Insight apps. To get device support,...
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Is it possible to set up a guest network on a Netgear router?

Yes, it is possible to set up a guest network on a Netgear router. The guest network feature allows you to provide internet access...
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Does Netgear offer a mobile app for managing their routers?

Yes, Netgear offers a mobile app called "Netgear Genie" that allows users to easily manage and control their routers remotely. This...
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Router Compatibility

Can I use a Netgear router with a modem from a different brand?

Yes, you can use a Netgear router with a modem from a different brand. Netgear routers are typically compatible with most modems from...
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Can I use a Netgear router with a DSL internet connection?

Yes, you can use a Netgear router with a DSL internet connection. Netgear routers are compatible with DSL connections. They support...
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