Geek Squad Customer FAQ

To get an in-store appointment with Geek Squad, you can visit the Geek Squad website or the Best Buy website, where you should find the option to schedule an appointment. Selecting a suitable date and time that works for you is part of the process.

We recommend checking the Recycle Bin on your computer, as deleted files may be restored from there. If it's not in the Recycle Bin, you might try using file recovery software or check if you have a backup system in place, such as OneDrive or another cloud service that automatically saves document versions.

To stop auto-renewal of your Geek Squad subscription, you can manage your account settings through the Geek Squad website or the service you used to purchase the subscription. Look for subscription management or billing options to disable auto-renewal.

If your computer says your printer is offline, check the following: ensure the printer is powered on and connected to the same network as your computer. Restart both your printer and computer, and check the printer's connectivity status. Make sure the printer has enough paper and ink. You may also want to check the printer settings on your computer to see if it's set as the default printer. If the problem persists, reinstalling the printer software or drivers can help resolve the issue.

To cancel your Geek Squad subscription, you can follow the cancellation process outlined in your account settings or through your subscription confirmation email. Be sure to review any terms regarding cancellation to understand if there are any fees or specific procedures you need to follow.