A:Press 0 at each prompt, ignoring messages.Our free phone can also navigate phone menus to get a live human at Geek Squad for you.
Q:
Does Geek Squad offer 24 hour customer service?
A:Yes! This call center operates 24 hours a day, 7 days a week.The least busy day is Sunday, and the most busy day is Friday.
Q:
How long will I wait on hold?
A:The average hold time is 2 minutes and 36 seconds.The longest hold times are on Saturday, and the shortest are on Wednesday.You can skip the hold time for free.
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for Geek Squad below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this Geek Squad phone number to document the phone system.
Here is how our research team describes the way the Geek Squad phone system greets you: Can I get the phone number on your Best Buy account?
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 0 at each prompt, ignoring messages.
Below are some clips we've found from Geek Squad's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
They may need the phone number on your account
"Geek Squad.
Let's go on. Can I get the phone number on your My Best Buy account?"
Excerpt from a call with Geek Squad
Wednesday, May 29, 2024 3:44 PM
They may ask your reason for calling (instead of a menu)
"You can also say I don't have one.
Thanks. Thanks for being a My Best Buy Total member.
To get you the support you need, let's start with a few questions.
Our Geek Squad team members are specialized in different areas.
So please tell me which of the following you're calling about. Repairs, tech support, installations, deliveries, billing, protection plan, Internet security software, or tell me what I can help you with."
Excerpt from a call with Geek Squad
Thursday, May 16, 2024 2:36 PM
The first phone menu
"Geek Squad.
Let's go on. Can I get the
You wanted This call will be monitored or recorded for quality purposes?
I'll connect you with a Best Buy team member to get to the right place please choose one of the following.
For my Best Buy points and certificates, press five.
To check availability, make a purchase, or get help choosing a product, press six.
For help with a recent purchase you made or an order you already placed, press one.
For technical support or computer repair, press two."
Excerpt from a call with Geek Squad
Thursday, February 15, 2024 11:45 AM
What are the hours and when should I call?
Geek Squad operates the call center for this 800-433-5778 phone number 24 hours, 7 days.The short answer is that you should call on a Wednesday.This observation and the following section are based on analysis of a sample set of 616 calls made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the Geek Squad call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Geek Squad phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Geek Squad staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Geek Squad is Sunday.The most busy day to call is Friday, which averages 53% more phone calls by comparison.Again, this is based on a sample of 616 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Tue
Wed
Thu
Fri
Busiest
Sat
The shortest wait on hold
We measured the shortest hold times to be on Wednesday.The longest wait in the queue on average occurs on Saturday, which is 1167% longer than the minimum.As you can see, there is more fluctuation in hold time over the course of the week than there is in call volume.
In summation, the best day to call Geek Squad is Wednesday.It isn't the least busy day, but the fact that hold times are shortest combined with it being on the busy side tells us that Geek Squad staffs up on Wednesday to handle the higher call volume, and that makes it the best time to call.
I decided to call Geek Squad's 800-433-5778 customer support phone number after receiving numerous emails alerting me that my subscription with the company was being renewed without my approval. The emails often say that my subscription will renew automatically for hundreds of dollars and the payment would be deducted from my bank account. Even though links are included in the email, I never click on anything, but I wanted to find out from Geek Squad how to stop these emails.
As soon as I called, the automated system told me to press 9 for Spanish or wait on the line for English. The menu of options included choosing from repairs, tech support, installation, delivery, or protection plans. I was also given the choice to say specifically what I needed help with, so I opted to say 'customer service' since I wasn't sure which choice would lead me to someone who could handle my email problem.
However, the automated system didn't transfer me to a representative; instead, it told me that team members are specialized in different areas, so I had to make a choice. I decided tech support might be my best bet and proceeded with that selection. I was placed on hold for a few minutes before a rep came on the line.
She asked what I needed help with, and I explained my frustration with receiving recurring emails from Geek Squad about a subscription that I've never had nor have ever renewed. The rep was understanding and shared that many people have dealt with these emails, which she indicated were scams. She said that scammers have been using the Geek Squad name to lure people into sending money to a fake account or revealing personal information. Some people have fallen victim to these scams, she added.
The rep advised me not to click on any links or send requested information but, instead, to ensure that my antivirus software is up-to-date and to change passwords to important accounts on a regular basis. She also gave me a link where I could read about ways to identify scam emails, also known as phishing emails, adding that many of these emails request funds right away, include spelling and grammar mistakes, and use wrong corporate email addresses. Unfortunately, Geek Squad can't stop every scammer from sending out these emails, she told me, so customers should be wary.
After sharing this information, she asked if I needed more help. I said no and thanked her for her time. The call was very productive, the wait time was short and the rep was reassuring, taking her time to assure me that Geek Squad wasn't withdrawing any money from my bank account for an unauthorized subscription.
Jeff truly believes that all customers deserve good service. He’s been building tools, inventing phone tree hacks and helping customers since before his days at GetHuman. He's also a Google GDE and involved in the Angular community.
Why Customers Call Geek Squad
If you have time to do a bit of reading before you call Geek Squad, we recommend you read over some of our problem-specific articles.
Geek Squad is a renowned technical support and repair service offered by Best Buy, dedicated to providing expert assistance in all things tech-related. With a team of highly skilled technicians, known as "Geeks," they offer a wide range of services to meet customers' technology needs. Geek Squad can assist with various concerns, including troubleshooting software or hardware issues, setting up and configuring devices, virus removal, data recovery, and home theater installation. They provide both in-store and in-home services, offering convenience and flexibility. Geek Squad aims to provide reliable and efficient solutions, ensuring that customers' technology works seamlessly. Whether it's a computer glitch, a malfunctioning device, or complex installations, Geek Squad is ready to provide expert support, allowing customers to fully utilize their technology products and enhance their digital experience.
Geek Squad Protection is a comprehensive service plan designed to provide customers with peace of mind for their tech devices. It offers an array of benefits that go beyond the manufacturer's warranty. With Geek Squad Protection, customers receive 24/7 tech support, including remote troubleshooting, device setup, and software installation. In case of accidental damage, like drops or spills, Geek Squad Protection covers repairs or replacements, ensuring customers aren't left out of pocket. Moreover, the plan covers battery replacements, offering extended life to devices. With Geek Squad Protection, customers can also enjoy the benefits of cloud storage, data transfer, and virus removal services. In short, Geek Squad Protection is a valuable insurance-like service that safeguards customers' investments in technology and provides them with continuous support and coverage for their devices.
Geek Squad offers a wide range of services to meet various tech needs. Our skilled technicians provide expert assistance in setup, repair, and installation of devices and appliances. We specialize in troubleshooting and resolving software and hardware issues, including virus removal and data recovery. Our team also offers assistance with home theater installation, network setup and optimization, and smart home device integration. Geek Squad's protection plans provide extended coverage and benefits, ensuring peace of mind for your devices. Additionally, we offer in-store consultations, phone support, and 24/7 online chat services for quick and convenient tech support. No matter the size or complexity of your tech problem, Geek Squad is here to provide reliable and efficient solutions to keep your devices running smoothly.
Click the link above to get answers to just about any Geek Squad customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Geek Squad, and their purpose. Are any of these similar to the reason you are trying to call?
Searching for smartwatch options: "I need a permanent smartwatch that also connects to Alexa."
- From a call lasting 17m 27s , Nov 19, 2024 10:29 PM
Printer problem: "I am having an issue with my printer."
- From a call lasting 49s , Nov 19, 2024 4:31 PM
Cancel subscription request: "I wanted to cancel my subscription."
- From a call lasting 18m 7s , Nov 18, 2024 8:11 PM
Cancel subscription: "Cancel my subscription."
- From a call lasting 1m 44s , Nov 18, 2024 8:09 PM
Sound delay issue: "I think there may be a sound delay."
- From a call lasting 35s , Nov 16, 2024 1:42 AM
Copier repair: "My copier."
- From a call lasting 35s , Nov 15, 2024 6:25 PM
PC repair inquiry: "My dad's PC is broken."
- From a call lasting 46s , Nov 7, 2024 10:21 PM
Information about why customers call Geek Squad is extracted from issues that customers have reported to GetHuman.
Use this link to connect with customer service via chat
If phone-based customer service is not available, or the wait times are long, many people prefer chat as a next-best option. Some even prefer it to calling on the phone. Luckily, Geek Squad provides this option.
Geek Squad Customer Service on X (formerly Twitter)
Use the link to connect with customer service through Twitter
Geek Squad, like many companies, provides customer service on the X platform (formerly Twitter). While it rarely entails live dialogue with a customer service rep, this channel can yield rapid response times and can be a useful option if you have an X/Twitter account.
As a last, sometimes only, resort- Geek Squad customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Geek Squad's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Geek Squad agent. This phone number is Geek Squad's best phone number because 22,356 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-433-5778 include Billing, Technical Support, Refund a Charge, Make a Reservation, Track an Order and other customer service issues. The Geek Squad call center that you call into has employees from Jacksonville, FL / Belize and is open 24 hours, 7 days according to customers. In total, Geek Squad has 1 phone number. It's not always clear what is the best way to talk to Geek Squad representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Geek Squad. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Geek Squad. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.
