Geek Squad Customer Service Issues

Our daughter and son-in-law purchased a Samsung TV with a 5-year protection plan for us as a Christmas gift in [redacted]. After the TV broke and a technician visit, we were promised a gift certificate for a new TV via email within 30 minutes, but it never arrived. Subsequent attempts to receive the gift card by mail also failed despite promises made by customer service representatives Steve and Greg. Most recently, a visit to Best Buy and a message sent by Austin to the Resolution Department have not resulted in any progress after waiting six weeks without a TV. We hope for a prompt resolution given the extra cost for this service paid by our family.

Hello, I'm Ashok from India. I want to share an important issue happening in the USA. Users are encountering an error message on their computers prompting them to call Microsoft for a fix. Upon contacting the number displayed, they are redirected to an Indian call center where clever scammers exploit them for a significant sum of money. I aim to raise awareness among people in the USA about this scam. Thank you.

I would like to cancel my subscription that I received via email without requesting it. Below are the details: Invoice: RSFR857498HHF Product: Geek Squad Security Purchase Amount: $[redacted].45 USD Purchase Date: 17/02/[redacted] Expires in: 12 months Purchased via: Online Payment It's been mentioned that the security is activated on my PC, and charges have been deducted from my bank account. If I wish to cancel or get a refund, I am instructed to contact the provided number promptly. Thank you for the service. Sincerely, Geek Squad Billing Team

In February [redacted], the Geek Squad at Coeur d'Alene Best Buy installed a new battery in my Apple 11 iPhone. Initially, the battery worked well, holding a charge efficiently. However, I have noticed a rapid depletion, going from [redacted] percent to 60 percent within 3 to 4 hours. By mid-afternoon, it requires a recharge at 30 percent or less. I am looking to resolve this by having a qualified technician inspect and potentially replace the battery if deemed faulty.

I need to cancel the order with the following details: Order Number: D W A84967MJ Subscription Date: 27 MAR, [redacted] I was simply doing a phone update and was unexpectedly charged for a subscription renewal. I am currently in Iceland for vacation, and I am unable to call the provided number ([redacted]) to cancel the order. The billing is linked to an older account with insufficient funds, leading to potential overdraft fees.

Subject: Assistance Needed with Washer Repair I am trying to reach out to address a serious issue with my washer. I had a previous contact who assured me that a supervisor would call, but I have not received any follow-up yet. I am concerned about the incorrect part that was installed, leading to a leak. I have tried to seek help several times with no success. I have an upcoming appointment for repairs, but I still need assistance to rectify the situation. I would appreciate a call to discuss this matter further. Thank you. - AD Subject: Broken Washer and Customer Service Concerns I am reaching out regarding ongoing issues with my washer. A technician discovered that an incorrect part was installed, causing a leak. Despite attempts to resolve the matter, I have not received appropriate assistance. I am scheduled for repairs, but I am concerned about the financial responsibility for this mistake. A prompt response is greatly appreciated. - AD

I have a Geek Squad account, but I'm unsure how to get assistance with this issue. I recently switched from an old Android phone purchased from Republic Wireless to a new Android Moto G 5G purchased from them. During the transfer, my old Facebook information did not transfer, and a new Facebook account opened on the new phone. Can anyone advise me on how to transfer all my old information from the old phone to the new phone? I'm not sure if this is a service Geek Squad provides. Thank you.

I'm experiencing issues with my Motorola Android device. My apps and Play Store won't update due to continuous system updates and NFC. Additionally, I have discovered photos on my phone that I didn't take, unapproved apps popping up such as screen recording and NFC services, and unwanted features like dual SIM settings that turn off my SIM. I also notice hidden menu apps and permission controller apps that I can't uninstall. Gboard dominates my phone with emoji keyboards, and I have no volume. Sometimes, Do Not Disturb or Bedtime mode activate without my consent, causing me to miss notifications. Moreover, my Gmail only receives specific messages. This recurring problem persists across all nine phones I've had.

I recently had my laptop serviced and a new drive installed. However, I haven't used it since due to personal reasons and health issues, including Covid19 and family bereavements. Unfortunately, I also misplaced the power cord, making it impossible to test the laptop until now. I have now discovered that my touchscreen feature is not working, which seems to have been disabled when the new drive was installed. I was not informed about this change during drop-off or repair notification. I kindly request to be contacted promptly regarding this issue. Thank you for your attention to this matter.

I recently had a Total-Tech agent spend approximately 2 hours working on resolving some issues on my computer. I was assured that the problems could be fixed without my presence at the computer. However, upon returning to my computer, I found that the same issues persist. Firstly, the McAfee anti-virus prompts keep appearing, even though my Webroot anti-virus from Best Buy is my primary software. Moreover, I continue to experience difficulties with accessing Outlook; while I can receive emails, I am unable to open, reply, or send new emails as intended. Despite the earlier attempt at resolving these issues, I am unsure of the next steps to take. I would appreciate guidance on how to have another agent remotely access my computer and address these persistent problems.

I have an annual renewal plan for Office [redacted] and Webroot that renews in September. This year, I do not wish to renew, and the Mastercard (ending in [redacted]) linked to the plan can no longer be used. My member number is MSQQ[redacted][redacted]. I would like to speak to someone but I am currently in the Philippines and use Viber; however, I noticed you do not have a listed Viber number. Please let me know if this has changed. Once this year's subscription expires, the laptop connected to Office [redacted] and Webroot will no longer be in use. Kindly advise on the best way to proceed. Thank you, Alan Kurtz.

I am having trouble accessing my Yahoo Mail account. Initially, it kept prompting me for the wrong password. Now, this afternoon, it states that my Yahoo Mail account has been disconnected. I am unable to enter the code they are requesting as I cannot access my emails. I am concerned that my account may have been compromised. Could you please assist me in recovering access to my email account? Additionally, I've noticed that not all of my contacts are appearing on the sidebar of my HP Laptop running Windows 10. Since I cannot log in to my email, I am unsure how to address this without the assistance of the Geek Squad. They are indicating that my email is not valid.

I recently received an "invoice" with membership number GAM[redacted]0 indicating an activated 3-year membership that charges $[redacted].96 from my account. However, we haven't used Geek Squad since a one-year membership years ago that was canceled. We don't have or need this service currently. If the invoice is legitimate, please update your records accordingly. If it's a fraud, I will ignore it. Looking forward to your response. Thank you. Kerry and Judy H. [redacted] Summit Lake Shore Road NW Olympia, WA [redacted] [redacted] [redacted]

I recently built a brand new PC and had the Geek Squad at Best Buy set it up. It worked fine at the store but when I brought it home and connected it to my monitor, all I see is a blank screen with "analog" displayed. I also tried connecting it to a TV, and it turned on but started blinking white and purple at the power on stage. I would appreciate any assistance with this issue. Thank you.

I'm in need of assistance in recovering my hacked Facebook account. Unfortunately, I've tried all recommended steps to regain access, but I'm still locked out. Facebook's lack of direct IT support is making it difficult for me to resolve this issue on my own. I've spent the past two days attempting to solve this problem, but my lack of technical skills has made it challenging. If you can help, I would greatly appreciate it.

I recently purchased an $[redacted] HP Envy at the beginning of August. Shortly after landing from a flight, I noticed that the screen is cracked. I have not dropped or mishandled it, and this is the first time this has happened while traveling. Unfortunately, I did not opt for the insurance Best Buy offered. I urgently need to have the screen repaired today as I rely on it for work and need to assist my sick grandmother. Could someone please provide me with the cost of the repair and recommend a place where I can have it fixed today?

Yesterday, I had an appointment scheduled from 4 to 6, but no one arrived or notified me. I was given reservation #[redacted]5. After contacting an agent who could not determine the reason for the missed appointment, I was able to reschedule for next Tuesday with reservation #[redacted]8. The first agent confirmed that I am eligible for in-home repairs. Being 88 years old, I do not drive in the city, so an in-home visit is necessary to clean up my laptop.

I had an appointment scheduled yesterday from 4 to 6, but nobody arrived or contacted me. My reservation number was [redacted]5. After calling customer service, an agent could only reschedule without explaining the missed appointment. The new visit is set for next Tuesday but without a specific time, and the reservation number for this new appointment is [redacted]8. The agent confirmed my eligibility for in-home repairs as I am unable to travel. I require assistance cleaning up my laptop. I have already paid for technical support and don't want to spend more money. You can reach me at [redacted].

I visited the Best Buy in Myrtle Beach, SC yesterday and spoke with a TV sales representative named "Dave." I was interested in purchasing a Sony Bravia OLED 77" TV on sale for $2,[redacted].00, but they were out of stock. After checking several other Best Buy locations and regional supply, Dave suggested buying the TV from Costco across the street and having Best Buy's Geek Squad handle the installation. We bought the TV from Costco, but after multiple failed attempts to reach Dave at Best Buy, we were unable to schedule the installation. We just need assistance in setting up the installation at the previously agreed-upon cost of $[redacted]. Thank you.

My Surface Pro X has been having issues, so I sought help from Geek Squad. We decided to transfer files to an external hard drive and reset the computer. However, it is now stuck in a continuous update loop. After resetting, it restarts but fails to update. Instead, it displays a page explaining that it will attempt to restart and update, but this process is not successful. I have attempted this process around 25 times without any luck.