Does Carnival Cruise offer 24 hour customer service?
A:Not at this number; hours here are Mon-Fri 9am-10pm, Sat 9am-6pm.The least busy day is Saturday, and the most busy day is Monday.If the call center is closed, you can schedule a call.
Q:
How long will I wait on hold?
A:The average hold time is 4 minutes.The longest hold times are on Friday, and the shortest are on Monday.You can skip the hold time for free.
Toll-free · 24 hours, 7 days · Press 0 at the first prompt. · Calling for an employee and you know their 5-digit extension, dial it now or wait on hold. For website assistance, press 1. For travel agents, press 2. For Guest Care Department, press 3. If you have already booked your cruise and have questions, press 4. To book your cruise, press 5. For the Fun Shop Department, press 6. To hear these options again, press 9. · Free tools available: Talk for me, Skip the wait, Schedule my call
Toll-free · 24 hours, 7 days · If you just remain on the line, do not press anything, you will be connected to a Customer Service Representative. · Guest Care Department - For holds on debit or credit accounts, press 1. If you need a copy of your sale and signed statement or receipt from a purchase on board, press 2. If you have questions about on-board photo products or left something on board, press 3. To listen to this menu again, press 9. · Free tools available: Talk for me, Skip the wait, Schedule my call
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for Carnival Cruise below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this Carnival Cruise phone number to document the phone system.
Here is how our research team describes the way the Carnival Cruise phone system greets you: Calling for an employee and you know their 5-digit extension, dial it now or wait on hold. For website assistance, press 1. For travel agents, press 2. For Guest Care Department, press 3. If you have already booked your cruise and have questions, press 4. To book your cruise, press 5. For the Fun Shop Department, press 6. To hear these options again, press 9.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Direct to a human
Below are some clips we've found from Carnival Cruise's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Hi. Thanks for calling Carnival Cruise Line. We're guessing you'd like some help with a super fun vacation.
Start by choosing from a few options.
If you are calling an employee and you know their five digit extension, please dial it now or hold for more options.
For website assistance, press one. If you're a travel agent, press two.
Back from your cruise and need to speak to someone about your recent onboard experience, press three for our guest care department."
Excerpt from a call with Carnival Cruise
Sunday, January 7, 2024 7:00 PM
The first phone menu
"Hi. Thanks for calling Carnival Cruise Lines.
We're guessing you'd like some help with a super fun vacation.
Start by choosing If you are calling an employee and you know their five digit extension, please dial it now or hold for more options.
For website assistance, press one.
If you're a travel agent, press two.
Back from your cruise and need to speak to someone about your recent onboard experience, press three for our guest care department.
Already booked on a carnival cruise? Press four.
To book your cruise or check rates and availability, press five.
Want to purchase a fun and memorable gift, press six for the fun shop department.
If you missed something and want to hear this message again, press nine."
Excerpt from a call with Carnival Cruise
Wednesday, May 15, 2024 3:57 PM
After you press 2
"Already booked on a need help with an existing booking, press one.
Want to make a new booking or check prices and availability, press two."
Excerpt from a call with Carnival Cruise
Saturday, January 20, 2024 6:01 AM
After you press 3
"To book if you are calling about your recent cruise, press one.
If you are calling about a future cruise, press two."
Excerpt from a call with Carnival Cruise
Wednesday, February 21, 2024 1:13 PM
After you press 4
"To book your cruise or check to make a payment or have payment related questions, press one.
Have a question concerning required travel documentation, press two."
Excerpt from a call with Carnival Cruise
Thursday, March 21, 2024 4:29 PM
After you press 5
"Want to purchase the fun and want to chat with your personal vacation planner, press one and then enter their five digit extension.
To book your cruise or check rates and availability, press two."
Excerpt from a call with Carnival Cruise
Monday, January 29, 2024 5:45 AM
What are the hours and when should I call?
Carnival Cruise operates the call center for this 800-764-7419 phone number Mon-Fri 9am-10pm, Sat 9am-6pm.The short answer is that you should call on a Thursday.This observation and the following section are based on analysis of a sample set of 416 calls made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the Carnival Cruise call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Carnival Cruise phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Carnival Cruise staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Carnival Cruise is Saturday.The most busy day to call is Monday, which averages 55% more phone calls by comparison.Again, this is based on a sample of 416 calls made with our AI-powered, web-based phone in the last 90 days.
Mon
Busiest
Tue
Wed
Thu
Fri
Sat
Quietest
The shortest wait on hold
We measured the shortest hold times to be on Monday.The longest wait in the queue on average occurs on Friday.
I recently took a Carnival Cruise and they offered me the option of going online to look at unique cruise moments and memorable gifts from the cruise. I took a look at the website but I couldn't quite figure out how to buy the items that were customized to me, so I figured that I would just call their number. I knew I might have to wait in line because there are dozens of reasons why people might need to call from bookings to refunds and more. I figured I would give it a shot though, and it actually wasn't too bad of a process.
When I called, an automated voice answered and said, "Hi thanks for calling Carnival Cruise line. We are guessing you want some help with a super fun vacation. If you are calling an employee and know their extension, please dial it now or hold for more options. For website assistance press 1. If you are a travel agent press 2. Back from your cruise and need to speak to someone about your recent onboard experience, press 3. Already booked press 4. To check rate and availability press 5. Want to purchase a fun and memorable gift, press 6 for the fun shop department."
I pressed six since that was exactly what I needed and then the same automated voice told me, "We are currently experiencing long delays due to a heightened amount of phone calls. Please have your booking number available to expedite your call." I waited for about ten minutes and the wait music was very annoying. It was loud tropical music with a voice talking over it that you could hardly hear. Once someone picked up though, they were very helpful and helped me through the website so I could buy what I wanted.
Christian has been writing about long hold times and customer service call center experiences since 2010. He's been featured in Bloomberg, the Wall Street Journal and the Boston Globe.
Why Customers Call Carnival Cruise
If you have time to do a bit of reading before you call Carnival Cruise, we recommend you read over some of our problem-specific articles.
Yes, gratuities are not included in the cost of a Carnival Cruise. To ensure exceptional service and a smooth experience aboard our ships, a gratuity charge is automatically added to your onboard account. The gratuity covers the hard work of our diligent crew members, including dining, housekeeping, and other staff who strive to make your vacation unforgettable. The charge is applied daily per guest and varies based on cruise length and destination. Guests can conveniently pay the gratuities upfront or make adjustments to the amount at the Guest Services desk during the cruise. This system allows you the freedom to reward outstanding service directly, reflecting Carnival's commitment to ensuring positive guest experiences by recognizing the efforts of our dedicated team.
The cancellation policy for Carnival Cruise reservations is as follows. If you cancel your cruise booking more than 70 days prior to departure, you will receive a full refund of the cruise fare paid. For cancellations made between 69 and 56 days before departure, a penalty equivalent to 25% of the cruise fare will be applied. Cancellations between 55 and 30 days prior to departure will incur a penalty of 50% of the cruise fare. If you cancel within 29 days of departure, the cancellation penalty will be the full amount of the cruise fare. It is worth noting that some promotions or special offers may have different cancellation policies, so it is recommended to check the terms and conditions specific to each booking.
Going on a nice week-long cruise certainly sounds like a good way to see the world. You don't have to pick just one destination; you have many and the voyage is part of the fun. Unfortunately, life can get in the way sometimes and you'll find out that you must cancel your cruise plans. There's usually not a penalty, but it's recommended you check your Cruise Details or call customer service before canceling.
Click the link above to get answers to just about any Carnival Cruise customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Carnival Cruise, and their purpose. Are any of these similar to the reason you are trying to call?
Cancel cruise reservation: "I just need to speak to someone, let them know that we will not be on the ship."
- From a call lasting 18m 2s , Nov 19, 2024 8:08 PM
Gratuities charged incorrectly: "I opted out of the gratuities, and I'm looking at my statement and I'm showing gratuities were charged."
- From a call lasting 4m 46s , Nov 4, 2024 5:50 PM
Passport card confirmation: "I just wanna confirm that versus a passport."
- From a call lasting 17m 38s , Sep 13, 2024 5:16 PM
Information about why customers call Carnival Cruise is extracted from issues that customers have reported to GetHuman.
As a last, sometimes only, resort- Carnival Cruise customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Carnival Cruise's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Carnival Cruise agent. This phone number is Carnival Cruise's best phone number because 5,304 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-764-7419 include Make a booking, Change booking, Cancel booking, Overcharge/Strange charge, Loyalty program and other customer service issues. Rather than trying to call Carnival Cruise first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, Carnival Cruise has 3 phone numbers. It's not always clear what is the best way to talk to Carnival Cruise representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Carnival Cruise. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Carnival Cruise. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.
