Carnival Cruise Customer Service

Phone Number & Contact Info

Carnival Cruise's Best Phone Number

800-764-7419
Toll-free·Calls Customer Service·Most popular Carnival Cruise number
Q:

How do I talk to a live human at Carnival Cruise?

A:Direct to a human
Q:

Does Carnival Cruise offer 24 hour customer service?

A:Not at this number; hours here are Mon-Fri 9am-10pm, Sat 9am-6pm. The least busy day is Saturday, and the most busy day is Monday.
Q:

How long will I wait on hold?

A:The average hold time is 3 minutes. The longest hold times are on Friday, and the shortest are on Wednesday. How is this calculated?

Carnival Cruise Customer Phone Numbers

Reservations

800-764-7422
Toll-free · 24 hours, 7 days · Press 0 at the first prompt. · Calling for an employee and you know their 5-digit extension, dial it now or wait on hold. For website assistance, press 1. For travel agents, press 2. For Guest Care Department, press 3. If you have already booked your cruise and have questions, press 4. To book your cruise, press 5. For the Fun Shop Department, press 6. To hear these options again, press 9.

Guest Care

800-929-6400
Toll-free · 24 hours, 7 days · If you just remain on the line, do not press anything, you will be connected to a Customer Service Representative. · Guest Care Department - For holds on debit or credit accounts, press 1. If you need a copy of your sale and signed statement or receipt from a purchase on board, press 2. If you have questions about on-board photo products or left something on board, press 3. To listen to this menu again, press 9.

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this Carnival Cruise phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Direct to a human
Here is how our research team describes the way the Carnival Cruise phone system greets you: Calling for an employee and you know their 5-digit extension, dial it now or wait on hold. For website assistance, press 1. For travel agents, press 2. For Guest Care Department, press 3. If you have already booked your cruise and have questions, press 4. To book your cruise, press 5. For the Fun Shop Department, press 6. To hear these options again, press 9.
Below are some clips we've found from Carnival Cruise's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

Heard when the phone system first answers

"Hi. Thanks for calling Carnival Cruise Line. We're guessing you'd like some help with a super fun vacation. Start by choosing from a few options. If you are calling an employee and you know their five digit extension, please dial it now or hold for more options. For website assistance, press one. If you're a travel agent, press two. Back from your cruise and need to speak to someone about your recent onboard experience, press three for our guest care department."
Excerpt from a call with Carnival Cruise
Sunday, January 7, 2024 7:00 PM

The first phone menu

"Hi. Thanks for calling Carnival Cruise Lines. We're guessing you'd like some help with a super fun vacation. Start by choosing If you are calling an employee and you know their five digit extension, please dial it now or hold for more options.
For website assistance, press one.
If you're a travel agent, press two.
Back from your cruise and need to speak to someone about your recent onboard experience, press three for our guest care department.
Already booked on a carnival cruise? Press four.
To book your cruise or check rates and availability, press five.
Want to purchase a fun and memorable gift, press six for the fun shop department.
If you missed something and want to hear this message again, press nine."
Excerpt from a call with Carnival Cruise
Wednesday, May 15, 2024 3:57 PM

After you press 2

"Already booked on a need help with an existing booking, press one.
Want to make a new booking or check prices and availability, press two."
Excerpt from a call with Carnival Cruise
Saturday, January 20, 2024 6:01 AM

After you press 3

"To book if you are calling about your recent cruise, press one.
If you are calling about a future cruise, press two."
Excerpt from a call with Carnival Cruise
Wednesday, February 21, 2024 1:13 PM

After you press 4

"To book your cruise or check to make a payment or have payment related questions, press one.
Have a question concerning required travel documentation, press two."
Excerpt from a call with Carnival Cruise
Thursday, March 21, 2024 4:29 PM

After you press 5

"Want to purchase the fun and want to chat with your personal vacation planner, press one and then enter their five digit extension.
To book your cruise or check rates and availability, press two."
Excerpt from a call with Carnival Cruise
Monday, January 29, 2024 5:45 AM

What are the hours and when should I call?

Carnival Cruise operates the call center for this 800-764-7419 phone number Mon-Fri 9am-10pm, Sat 9am-6pm. The short answer is that you should call on a Tuesday. This observation and the following section are based on analysis of a sample set of 236 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Carnival Cruise phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Carnival Cruise staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Carnival Cruise is Saturday. The most busy day to call is Monday, which averages 104% more phone calls by comparison. Again, this is based on a sample of 236 calls made with our AI-powered, web-based phone in the last 90 days.
Mon
Busiest
Tue
Wed
Thu
Fri
Sat
Quietest

The shortest wait on hold

We measured the shortest hold times to be on Wednesday. The longest wait in the queue on average occurs on Friday.

The best time to call Carnival Cruise

In summation, the best day to call Carnival Cruise is Tuesday.

Why Customers Call Carnival Cruise

If you have time to do a bit of reading before you call Carnival Cruise, we recommend you read over some of our problem-specific articles.

Are gratuities included in the cost of a Carnival Cruise?

Yes, gratuities are not included in the cost of a Carnival Cruise. To ensure exceptional service and a smooth experience aboard our ships, a gratuity charge is automatically added to your onboard account. The gratuity covers the hard work of our diligent crew members, including dining, housekeeping, and other staff who strive to make your vacation unforgettable. The charge is applied daily per guest and varies based on cruise length and destination. Guests can conveniently pay the gratuities upfront or make adjustments to the amount at the Guest Services desk during the cruise. This system allows you the freedom to reward outstanding service directly, reflecting Carnival's commitment to ensuring positive guest experiences by recognizing the efforts of our dedicated team.

What is the cancellation policy for Carnival Cruise reservations?

The cancellation policy for Carnival Cruise reservations is as follows. If you cancel your cruise booking more than 70 days prior to departure, you will receive a full refund of the cruise fare paid. For cancellations made between 69 and 56 days before departure, a penalty equivalent to 25% of the cruise fare will be applied. Cancellations between 55 and 30 days prior to departure will incur a penalty of 50% of the cruise fare. If you cancel within 29 days of departure, the cancellation penalty will be the full amount of the cruise fare. It is worth noting that some promotions or special offers may have different cancellation policies, so it is recommended to check the terms and conditions specific to each booking.

How Do I Cancel My Carnival Cruise Reservation?

Going on a nice week-long cruise certainly sounds like a good way to see the world. You don't have to pick just one destination; you have many and the voyage is part of the fun. Unfortunately, life can get in the way sometimes and you'll find out that you must cancel your cruise plans. There's usually not a penalty, but it's recommended you check your Cruise Details or call customer service before canceling.

Top Carnival Cruise customer service problems

Click the link above to get answers to just about any Carnival Cruise customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Carnival Cruise, and their purpose. Are any of these similar to the reason you are trying to call?
Complaint about past cruise: "I was on a cruise last year in August, and I just want to make a complaint."
- From a call lasting 3m 2s , May 17, 2024 6:18 PM
Request for credit: "I was calling because the lady contacted me about a room upgrade and I told her I wasn't able to go on the cruise due to my broken ribs and upcoming surgery."
- From a call lasting 9m 20s , Mar 27, 2024 6:05 PM
Wedding arrangements and room upgrade: "I became ordained to do a wedding and also looking to be on the same floor with my friend who got a room upgrade."
- From a call lasting 11m 26s , Mar 25, 2024 9:24 PM
Room proximity request: "I was hoping that we could when I went to make the reservation, like, the rooms were, like, super close to each other."
- From a call lasting 9m , Mar 16, 2024 2:50 PM
Seeking account information: "Is there any other way you can look it up?"
- From a call lasting 4m 46s , Feb 27, 2024 7:12 PM
Onboard credit inquiry: "I should have gotten one twenty five onboard credits and I don't know how I'm supposed to see that."
- From a call lasting 12m 1s , Feb 13, 2024 10:45 PM
Inquiry about group rate: "I'm just looking for rates right now. I'm trying to get a group rate."
- From a call lasting 8m 48s , Feb 2, 2024 11:23 PM
Inquiring about cruise booking: "I was looking into booking a cruise with you guys."
- From a call lasting 9m 34s , Jan 26, 2024 2:34 AM
Inquiring about booking options: "Okay. So what was the largest one that I could do for a party of five?"
- From a call lasting 19m 33s , Jan 5, 2024 11:03 PM

More Carnival Cruise Customer Service Contacts

There are of course other ways to contact Carnival Cruise customer service besides the phone. Below we list the best ones, by medium.

Carnival Cruise Customer Help Desk / Web Support

carnival.com - Customer Service
Online customer service support
As a last, sometimes only, resort- Carnival Cruise customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is Carnival Cruise's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Carnival Cruise agent. This phone number is Carnival Cruise's best phone number because 5,304 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-764-7419 include Make a booking, Change booking, Cancel booking, Overcharge/Strange charge, Loyalty program and other customer service issues. Rather than trying to call Carnival Cruise first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, Carnival Cruise has 3 phone numbers. It's not always clear what is the best way to talk to Carnival Cruise representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Carnival Cruise. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Carnival Cruise. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

Call with our super-powered phone
  • Click to call- even from your desktop
  • We dial and get a human for you
  • AI-powered suggestions of what to say
  • Keep a transcript and other stats
  • Free, unintrusive: no account needed

Compare Carnival Cruise Customer Service

Was this page helpful?YesNeeds work
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!